My EVO bricked yesterday as well. Like many of you, I assumed the phone asking to update again meant something went wrong the first time. Both times the update was applied I made sure to plug it in to AC and not touch it.
For those of you who are in areas that do not have any EVOs in stock, is Sprint doing anything to help you? I spent a good 2.5 hours at Best Buy yesterday afternoon trying to get this resolved. A few BBs in town have EVOs but they won't give any up as they are slated for Pre-Order. The Sprint stores in town don't have stock and said they won't help anyway since I bought it at BB. Calling Sprint has yielded no help either.
I would be able to understand the back and forth if this was something I did to make my phone unusable. However, since Sprint did something that damaged my phone i expect them to take care of it regardless of whom I purchased it from, and regardless of how long it's been (the fact that I'm inside my 30 days is irrelevant here).
Is anyone having any luck getting Sprint to help? What are they offering you by way of a new phone and also in credit for the inconvenience? I'm going to call them again in a few minutes here. Any suggestions on who to talk to and what do say?
For those of you who are in areas that do not have any EVOs in stock, is Sprint doing anything to help you? I spent a good 2.5 hours at Best Buy yesterday afternoon trying to get this resolved. A few BBs in town have EVOs but they won't give any up as they are slated for Pre-Order. The Sprint stores in town don't have stock and said they won't help anyway since I bought it at BB. Calling Sprint has yielded no help either.
I would be able to understand the back and forth if this was something I did to make my phone unusable. However, since Sprint did something that damaged my phone i expect them to take care of it regardless of whom I purchased it from, and regardless of how long it's been (the fact that I'm inside my 30 days is irrelevant here).
Is anyone having any luck getting Sprint to help? What are they offering you by way of a new phone and also in credit for the inconvenience? I'm going to call them again in a few minutes here. Any suggestions on who to talk to and what do say?
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