Contacted Verizon who contacted HTC regarding my ERIS

[rmartin27]

I am not one to complain about normal bugs, but my 3rd Eris is unusable! I've had my replacement device about 2 weeks and I once again had touchscreen issues. Trackball wont work...screen switching while the phone is untouched...scrolling through app drawer erratically...and the new issue of power cycling The touchscreen issue I've had with every Eris to date (3) and I called Verizon last Wednesday the 30th and the CSR had me do a Factory Reset. I did and a few hours later the same problems came back. I was in NY (from Ohio) over the weekend of the 4th and had no time to call, but I called back at 5 p.m EST. Talked to the CSR for a while and she put HTC on the line with us. I explained the problems I was having to the HTC Rep and she continued to blame me for the 3rd party apps I download.? When I continued to tell her I had none after I did the Factory Reset!! She also told me that the issues I was having were not any known Eris issues and has not had any previous issues being similar. She told me the only option I had was to perform another Factory Reset again and "give it a few days." The Verizon CSR contiued to talk after the HTC idiot hung up and gave me her e-mail address to contact her if my issues came back and that she would contact her supervisor in the morning to potentially swap out my device for a different device. The issues came back during the setup, and I emailed her, so now I wait and see what the supervisor says in the morning. Hoping for a Droid X at the 2yr promo price!!

 

[Hiroshika]

Verizon and HTC reps have a history of either being complete idiots or being professionals at playing dumb. Basically to get anything done, ive had to walk in to a verizon store and talk to the manager. After a couple eris's i got the option to just do a warranty replacement for a moto droid.

Htc screwed up on the eris, i think thats why it got eol'd before the hero...

 

[Frisco]

We're seeing more and more reports of refurbs and replacements in general performing no better than the device turned in.

It appears the "refurb" job is merely a factory data reset, along with a new battery. If that is not true, then the work being done on turned in devices, which are finding their way back to users as refurbs, is spotty and even shoddy, to say the least.

 

[rmartin27]

The Verizon Rep emailed me back and said I could Get a Moto Droid replacement, but I would of got the Droid in the first place if I wanted a physical keyboard...correct? Or am I being too picky that I hate the bulk of the Droid w/ the physical keyboard?

 

[zerocool79346]

We're seeing more and more reports of refurbs and replacements in general performing no better than the device turned in.

It appears the "refurb" job is merely a factory data reset, along with a new battery. If that is not true, then the work being done on turned in devices, which are finding their way back to users as refurbs, is spotty and even shoddy, to say the least.

You don't get a new battery. You keep your own battery and cover. I would say the refurb process is factory reset>flash RUU>comestics and out the door. Fortunately, I got lucky and my refurb is twice as good as the first which was nearly flawless other than the trackball issue. This new one has yet to lag on me in any circumstance and also allots memory better.

 

[mdeblaz]

To the OP... is your device being hit with static or anything? Sounds like something is interfering with the touch screen on all your devices.

 

[Lagos]

To the OP... is your device being hit with static or anything? Sounds like something is interfering with the touch screen on all your devices.

I agree.
Its really odd for 3 replacement units to all suffer from the exact same problem.

 

[SirEagle]

I agree.
Its really odd for 3 replacement units to all suffer from the exact same problem.

X3

............The issues came back during the setup ..............

What do you do during "the setup"?

 

[rmartin27]

During the setup...You choose the language, set up accounts, ect. By the time I got to Add Google Account, my screen went nuts.

If I (or anyone else for that matter) can fix this, I'd be a pretty happy camper

 

[ckali7]

I was on the same situation, 4th Eris and exact same problems you are having. Spent an hour on the phone w/ an extremely nice csr from VZ and now I'm waiting for my refurb Incredible to show up tomorrow. She offered the MOTO Droid option and I made the same case as you. I then tried for a new inc. With no luck because of the backorder and cost diff. Then I was able to finagle a refurb DInc instead of the MOTO....I still can't believe I was able to make iT happen Now I'm looking for a battery and door for the refurb inc.

 

[rmartin27]

The refurb DINC idea sounds good to me...now only if Susan at Verizon feels the same way haha...Now my trackball will not scroll left at all no matter what I do. I tried the blank piece of paper method and alcohol and q-tip method and notta. I've got a 700p Treo laying in my top drawer....the pain of using it
( BTW I did reflash 2.1 on it again and same results)

 

[hlaalu]

I was on the same situation, 4th Eris and exact same problems you are having. Spent an hour on the phone w/ an extremely nice csr from VZ and now I'm waiting for my refurb Incredible to show up tomorrow. She offered the MOTO Droid option and I made the same case as you. I then tried for a new inc. With no luck because of the backorder and cost diff. Then I was able to finagle a refurb DInc instead of the MOTO....I still can't believe I was able to make iT happen Now I'm looking for a battery and door for the refurb inc.

Would you mind sharing the exact steps you took to get this? lol

 

[Frisco]

You don't get a new battery. You keep your own battery and cover. I would say the refurb process is factory reset>flash RUU>comestics and out the door. Fortunately, I got lucky and my refurb is twice as good as the first which was nearly flawless other than the trackball issue. This new one has yet to lag on me in any circumstance and also allots memory better.

It's good to see a report of success getting a good Eris in exchange.

So, you keep your battery and cover? Well, that makes sense, I suppose.

 

[jfkerekes]

You don't get a new battery. You keep your own battery and cover. I would say the refurb process is factory reset>flash RUU>comestics and out the door. Fortunately, I got lucky and my refurb is twice as good as the first which was nearly flawless other than the trackball issue. This new one has yet to lag on me in any circumstance and also allots memory better.

I have found the same to be true of my refurb... My original had memory problems and lagged to beat the band... I also had touch screen issues. The new one so far (knock on wood) has been rock solid.

 

[rmartin27]

Well I have some great news! I never heard back from the lady at Verizon that I had been in contact with yesterday, so I called again a few minutes ago and spoke to another CSR. She was by far the best rep I've ever talked to. Long story short...I will have my MOTO Droid X next week! She was able to push through a contact renewal for me b/c she told me I had to "threaten to cancel my service with Verizon" so i replied, Okay, "I threaten to leave and take my service somewhere else. Haha no joke. She was able to force the order through for my Droid X and I am now a happy camper.!

 

[Hiroshika]

The Verizon Rep emailed me back and said I could Get a Moto Droid replacement, but I would of got the Droid in the first place if I wanted a physical keyboard...correct? Or am I being too picky that I hate the bulk of the Droid w/ the physical keyboard?

Get the droid, and then root it. Its 10 trillion times faster with a froyo rom (i recommend BBV04) and a small overclock.
It also gets better battery life, and has a camera button.

I loved my eris, but all those problems made it hard to love. So when i got the option to upgrade i did it reluctantly but then today im very glad i did.

 

[erisuser1]

During the setup...You choose the language, set up accounts, ect. By the time I got to Add Google Account, my screen went nuts.

If I (or anyone else for that matter) can fix this, I'd be a pretty happy camper

This is going to sound like a completely ridiculous question... but....

What kind of shoes were you wearing?


There have been a couple of reports from people who had "screens that went nuts" - in very rare cases, they were genuine hardware problems, but more frequently the issue was probably ... get ready for it... wait for it.... static charge.

Because the screen is a capacitive sensor, operating the phone in a way where you had a large static charge could cause the screen-crazies to happen. Thick rubber soles? Synthetic carpeting? Low humidity? A rubber/plastic phone protector? Also, some screen protectors seem to make the problem worse - perhaps because they reduce the sensor signals, and automatic gain control circuits makes the device super-sensitive.

That won't explain the trackball problem, of course. And if the trackball is constantly pulling in one direction, the touch screen is certain to misbehave.

But some of the respondents here do have a point - the overall level of hardware defects in most shipped hardware is a very low percentage. For a person to experience the very same problem (that only happens to others in the general population of users rarely) on multiple units suggests that either:

1) The user engages in practices that are sufficiently different from other users that those practices expose a latent problem with the device, or

2) The user has an exceptionally low tolerance for percieved defects.

I don't know which it is in this case. Note that I'm not denying that you experienced the problem, but it is pretty rare for hardware to have defects at the rate you are experiencing it.

Enjoy your X!