White EVO = No 4G?!?!?

[woodsk]

So I got my white EVO yesterday. Had all kinds of problems setting up the account - the best buy guy was on the phone for about 2hrs.

While I am driving home I notice that 4G would just loop between "scanning" and "Connecting to Sprint". I checked coverage maps and drive to different areas and spend about 1.5 hrs on the pone with sprint all with no luck. The sprint folks are significantly less than useless.

So this afternoon I went back to Best buy to swap phone, I explain what the issue is, the scratch head and call sprint. after being on the phone for about 30mins the best buy guy decides to swap the phone. while this is going on another guys comes in to swap his black EVO because the screen was separating. All they have is white one so he decides to go for one of those. Now his Black EVO is connected to 4G and 2 other EVOs in the store are connected to 4G.

My phone is swapped and his is swapped, and neither can connect to the 4G network. Black phones sitting right next to the white one connect with out an issue, but 3 out of box white phone will not connect to 4G.

Anyone else with a white phone having issues? Sprint Tech support has no clue, and is really no help

BTW- my first white phone needed the latest OTA update. the second did not.

 

[FunDroid]

The white ones are 3G only, read the very fine print...

 

[champ051005]

The white ones are 3G only, read the very fine print...

Please tell me that was sarcasm lol...

 

[AsItLies]

hahah i'm sure they are suppose to be 4g. It's interesting what you describe... maybe the networks (being so new) only allow so many connections, and the older phones were already connected? haha sorry, that's a bad joke

All I can say is I can always connect to 4g with mine, but the speeds can vary quite a bit. But not nearly as much as they varied before the update.

good luck with it,

 

[Mabster]

Maybe the glossy white coating is blocking the 4g signal. Kind of like aluminum foil deflector beanies...

Strange indeed.

 

[drexappeal]

Interesting. I didn't even think to check the 4G signal because it's so spotty in L.A. I'll have to check next time I go outside because outside of my work is the only place I'm able to get 4G.

 

[woodsk]

The white ones are 3G only, read the very fine print...

Nice

 

[evotitans]

Yea one post and that's your first? Hmmm

 

[ThatNewAndroidGuy]

That sucks, have you tried holding it differently? I doubt they took out the 4G in it since its Evo 4G. Hope it works out later when 4G gets better. Also did you try with a case? Maybe that will help improve the signal and make a connection. Best of luck!!

 

[woodsk]

Yea one post and that's your first? Hmmm

well I just got my phone - so I really had no reason to post before.

seemed like the right place to go for help

 

[newphi18]

i bought my white evo last night and my 4g isnt working too. I know im in the coverage area because i used 4g on my black evo a week ago. I hope they get this fixed soon, whats the point in calling it Htc Evo 4g when the 4g on the device does'nt work?!?!?!?

 

[sikclown]

Wow the forums are feisty today. It is possible the new activations are having problems connecting to 4g. I seem to remember a few launch day Evo's having some connection problems for 24 hrs or so. Come on guys... Benefit of the doubt until they start talking about going back to the EyePhone or the Noid.

 

[Thefoodman52]

Yea one post and that's your first? Hmmm

My troll detector is off the chart. I might need to have it looked at...

 

[Bnice]

I don't think its just the white ones i just check my girlfriend EVO after reading this and the 4G don't connect as well hers is version 3 but version 2 that she had on launch day did connect.

 

[sikclown]

What areas are these non connections?

 

[wodin]

My troll detector is off the chart. I might need to have it looked at...

Plenty @$$#oles 'round here!

 

[woodsk]

What areas are these non connections?

I'm in the North West Philadelphia suburbs, which has pretty dense 4G coverage.

hardware ver
0003

software
Firmware
2.1 update1

baseband
2.05.00.06.10

kernel
2.6.29-789bf291
htc-kernel@and18-2#1

build
1.47.651.1 CL195459 release-keys

software
1.47.651.1

browser
webkit 3.1

PRI
1.40_003

PRL
60667

 

[sikclown]

I'm in the North West Philadelphia suburbs, which has pretty dense 4g coverage

It is highly possible that you will just have to wait a while. New activations can take awhile to authenticate on 3G so I am assuming 4g can be the same. It is the same guts and firmware and software as the rest of them so I doubt it is a faulty device.

 

[newphi18]

i live close to Reading, PA and my Evo wont connect

 

[sikclown]

i live close to Reading, PA and my Evo wont connect

Sprint - Nationwide Coverage

Go here and change Reading, Pa to your exact address to see if you have coverage

 

[WSFrazier]

Probably an activation issue like others have said.

 

[newphi18]

Sprint - Nationwide Coverage

Go here and change Reading, Pa to your exact address to see if you have coverage

i swapped my black evo for the white one and i never had a problem connecting to 4g with the black

 

[thfc1799]

Out of curiosity... how do you know when you're connected to 4g? I have it in my area however when I turn it on the little icon at the top of the home screen still says 3g... is there a 4g icon?

 

[Braaainz]

Are you sure they gave you a white Evo and not a white iPhone?

 

[sikclown]

Out of curiosity... how do you know when you're connected to 4g? I have it in my area however when I turn it on the little icon at the top of the home screen still says 3g... is there a 4g icon?

You will see a 4G next to a dot with bars around it