A
akkkmed
Guest
Despite popular belief, I've had quite a few replacement (certified pre-owned) phones crap out on me. I spent 1.5 hours on the phone with Verizon tech support about new call quality issues. They couldn't help me.
I found consumerist.com a few nights ago. So many stories about emailing company executives to get something done if you've taken prior steps already. (Customer service failed multiple times, etc..) So that night, I emailed 5 or 6 Verizon Wireless executives explaining my troubles.
Sure enough, I got a call the next morning from an executive assistant. He asked me what he could do for me. He went over my account history and everything. In the end, he gave me two choices. 1. I can get a brand new, in the box Droid as a warranty replacement. 2. I can get any phone under $150 for free as replacement. If it's more expensive, then I pay the difference. A few conversations later, he said I can get the Droid X for $50 when it comes out on Thursday.
Wahoo! Sorry for the pointless post, I just wanted to share my story with the community.
(Oh, and I got my Droid for nothing after my multiple BlackBerry's kept breaking. I only spent $50 on the BB, so basically my Droid was only $50 instead of $200!)
I found consumerist.com a few nights ago. So many stories about emailing company executives to get something done if you've taken prior steps already. (Customer service failed multiple times, etc..) So that night, I emailed 5 or 6 Verizon Wireless executives explaining my troubles.
Sure enough, I got a call the next morning from an executive assistant. He asked me what he could do for me. He went over my account history and everything. In the end, he gave me two choices. 1. I can get a brand new, in the box Droid as a warranty replacement. 2. I can get any phone under $150 for free as replacement. If it's more expensive, then I pay the difference. A few conversations later, he said I can get the Droid X for $50 when it comes out on Thursday.
Wahoo! Sorry for the pointless post, I just wanted to share my story with the community.
(Oh, and I got my Droid for nothing after my multiple BlackBerry's kept breaking. I only spent $50 on the BB, so basically my Droid was only $50 instead of $200!)