Policy Change for Verizon as of July 1st 2010.

[Clittzen]

So. Thought I would let everyone know that on July 1st Verizon changed it's policy for early upgrades and replacement phones. This entails that Verizon will not under any circumstances early upgrade unless it's one month from upgrade date, or under any circumstances exchange phones outside of 30 day policy as well as defect problems.

Before they would offer you early upgrades whenever it seemed, or let you exchange if you had too many problems.

I found this out because I have TWO defective phones currently from Verizon.

One being a Droid Incredible, which I recieved June 1st and activated. Thus discovering during my first 30 days that all Incredibles have a 60 day worry free guarantee due to backorder. So they are sending me an X instead which I am very pleased about so I don't have to wait another month and a half for a replacement Incredible.

Second being a Moto Droid, bought and activated at Christmas time 09. On the 4th phone in 2 weeks now... all defective.

So, best friend works at corporate. I asked her advice if it is possible to get upgrade or a new phone due to all the issues. She states that, "Yeah policy just changed. July 1st. No trade out periods. Unless you happen to get outsource rep. No exceptions on Droids on corporate end. Against policy to send you a brand new phone or even a early upgrade."

She continued to explain I am an EXCEPTION due to the Incredibles 60 day policy.

So you can still get refurbs... That's about it though.

 

[ryanewartryan]

Was this information on the Verizon Wireless website? I'm currently trying to get an early upgrade and after calling several times I was told the earliest I could get an upgrade was 7 days before the actual upgrade date.

 

[3devious]

That's cool. I guess I could just buy phones that I like (even paying full price) and if I can get the same level of service from another company for less, I should.

VZW is already one of the most expensive carriers and if the competition can manage to come reasonably close with reliability, it is a waste of money to stay with them. Even now, there is very little in the way of savings by doing an NE2 plan. Paying full price yearly for a phone on a cheaper carrier isn't going to be much more expensive if you get the top of the line device each time.

The free phones aren't what keeps me, but I hope that they continue to upgrade their infrastructure because that is what does.

I had to reread the first post because at first I thought you were saying that we weren't even going to get refurbs and I was starting to worry. They should be careful though: I ended up with an upgrade to an EnV Touch because Assurion ran out of refurbished Dares.

 

[pasquale]

She states that, "Yeah policy just changed. July 1st. No trade out periods. Unless you happen to get outsource rep. No exceptions on Droids on corporate end. Against policy to send you a brand new phone or even a early upgrade."

This is about as true as VZ getting the iPhone.

 

[Clittzen]

This is about as true as VZ getting the iPhone.

Lol... yes I completely made this up to post on here and ruin my credibility.

 

[G.Armour]

Wow, well what about early upgrade to a Droid X? It was stated during the press conference announcement that anyone that can upgrade in 2010 can early upgrade to it.

If you can't convince them, confuse them.

 

[NightAngel79]

Lol... yes I completely made this up to post on here and ruin my credibility.

Yea that is just the kinda thing you do to get off, when will you learn????



btw i will vouch for her reliability, her info has always been on point

 

[Booya]

Does this mean I can't do the annual upgrade?

 

[akkkmed]

Check out my thread. Very, very similar situation.

http://androidforums.com/motorola-d...g-anything-droid-x-my-future.html#post1116004

 

[Clittzen]

You can still do the Droid X upgrade if they let you.

This is about early upgrades that are NOT annual upgrades and NOT NE2's.

So don't worry.

It's basically saying they can't be overly nice and give you a early upgrade if you ask.
Unless its like some CEO.

 

[Clittzen]

Yea that is just the kinda thing you do to get off, when will you learn????



btw i will vouch for her reliability, her info has always been on point

Thank-you! Big virtual hug your way lol.

 

[akkkmed]

You can still do the Droid X upgrade if they let you.

This is about early upgrades that are NOT annual upgrades and NOT NE2's.

So don't worry.

It's basically saying they can't be overly nice and give you a early upgrade if you ask.
Unless its like some CEO.

You really lost me...
I pointed you to my thread to show that it's possible to get a NEW, IN-BOX warranty replacement phone. I'm just not sure what your reply is meaning...
In my thread, I said that I'm getting a new Droid X as a warranty replacement. No contract extension or anything.
So....that's why I'm confused. I thought you were asking/worried about your Droid having too many issues, like mine has. Hence why I showed you my thread.

Ahhhhhhhhh

 

[Clittzen]

You really lost me...
I pointed you to my thread to show that it's possible to get a NEW, IN-BOX warranty replacement phone. I'm just not sure what your reply is meaning...
In my thread, I said that I'm getting a new Droid X as a warranty replacement. No contract extension or anything.
So....that's why I'm confused. I thought you were asking/worried about your Droid having too many issues, like mine has. Hence why I showed you my thread.

Ahhhhhhhhh

Hehe... sorry.

I was in the same boat, and I WOULD like to get an X like you did. But due to the policy change that just came in tact on July 1st. (UNLESS CSR's DONT KNOW) They cant do it. You contacted the big boys at VZW correct? That's where you can still get help. But everywhere else they'll be less than help.

 

[akkkmed]

Hehe... sorry.

I was in the same boat, and I WOULD like to get an X like you did. But due to the policy change that just came in tact on July 1st. (UNLESS CSR's DONT KNOW) They cant do it. You contacted the big boys at VZW correct? That's where you can still get help. But everywhere else they'll be less than help.

Correct. I emailed executives.
Why don't you try what I did for your Droid? I see you're already getting the Droid X for the Incredible, so choose a different (or same) phone for your problematic Droid. Just a thought...

 

[Clittzen]

I got a replacement that is working fine. But I was thinking about it. How did you go about getting all of the email addresses? And did you just explain about the faulty droids and it was getting frustrating etc?

 

[Howie]

As for the not exchanging defective phones, that policy took place either late last year (around Nov. I thought it was when they started the new ETF structure, but may have been shortly after) or first part of 2010.
New phone exchange policy!!!! - Verizon | Forums and Blogs - Verizon Community
No More In-Store Device Exchange for Verizon Smartphones | PocketBerry

I think it's a stupid policy!

 

[akkkmed]

I got a replacement that is working fine. But I was thinking about it. How did you go about getting all of the email addresses? And did you just explain about the faulty droids and it was getting frustrating etc?

I'm glad you have a working phone now!
On the Verizon website, not Verizon Wireless, there are profiles for all of the executives. It gives you an option to contact them as well. It's a form that you fill out, rather than actual email addresses. I used this method for two or three people. Then, on consumerist.com, there's numerous articles and comments sharing the executive's actual email addresses and phone numbers. I found about 10 of those emails to use, as well.

In the emails, which I used the same message for everyone, I explained how I've had many, many replacement phones that have failed me. It all started in December 2009 with a BlackBerry Curve 8530. After all of that stuff, I mentioned how we've been customers since 1995 and have paid on time every month. This fact helped as well.

 

[Clittzen]

I'm glad you have a working phone now!
On the Verizon website, not Verizon Wireless, there are profiles for all of the executives. It gives you an option to contact them as well. It's a form that you fill out, rather than actual email addresses. I used this method for two or three people. Then, on consumerist.com, there's numerous articles and comments sharing the executive's actual email addresses and phone numbers. I found about 10 of those emails to use, as well.

In the emails, which I used the same message for everyone, I explained how I've had many, many replacement phones that have failed me. It all started in December 2009 with a BlackBerry Curve 8530. After all of that stuff, I mentioned how we've been customers since 1995 and have paid on time every month. This fact helped as well.

Scratch the good refurb part. It started clicking like Blackberry Storms do on the screen... pretty sure that's not right lol. So I am going to email some of those guys.

Thanks for your help I appreciate this. Will definitely be using this method. I hope I have as good as luck as you do!

 

[akkkmed]

Scratch the good refurb part. It started clicking like Blackberry Storms do on the screen... pretty sure that's not right lol. So I am going to email some of those guys.

Thanks for your help I appreciate this. Will definitely be using this method. I hope I have as good as luck as you do!

Me too!
PM me when you email them and when they call/email you back.
I'm very interested to see what happens as well.

 

[Clittzen]

Me too!
PM me when you email them and when they call/email you back.
I'm very interested to see what happens as well.

I definitely will. Just emailed 10 or so Executives/Presidents. Also gave poor survey on Verizon they saying they will call me as well.

Let's hope for a reply soon.