Has anybody had any luck exchanging a defective Droid X at their local best buys?
My headset speaker is distorted (similar to a few others on here). I purchased from Best Buy and I'm supposed to have a 30 day no worry exchange or return policy, but when I called to inquire about exchanging they act like I'm just another annoying person asking about the out of stock phone.
They refused to hold one for me or put me on a list of any kind to get one in order. In fact they say that they aren't even keeping a list, and its just first come first serve. Apparently my only options are to call in each morning (which already annoys them apparently) or drive there and check their store.
I even tried calling Verizon tech support and telling them my situation to see if they can force Best Buy to hold one (they can't). They also told me that Verizon is completely out of stock of replacements (refurbished, set aside, etc..) AND brand new phones. They wouldn't even put me on a list for a future ship date.
Am I just completely screwed here?
My headset speaker is distorted (similar to a few others on here). I purchased from Best Buy and I'm supposed to have a 30 day no worry exchange or return policy, but when I called to inquire about exchanging they act like I'm just another annoying person asking about the out of stock phone.
They refused to hold one for me or put me on a list of any kind to get one in order. In fact they say that they aren't even keeping a list, and its just first come first serve. Apparently my only options are to call in each morning (which already annoys them apparently) or drive there and check their store.
I even tried calling Verizon tech support and telling them my situation to see if they can force Best Buy to hold one (they can't). They also told me that Verizon is completely out of stock of replacements (refurbished, set aside, etc..) AND brand new phones. They wouldn't even put me on a list for a future ship date.
Am I just completely screwed here?