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I took my Droid back.

Puddinhead

Newbie
Nov 11, 2009
34
0
I returned my Droid to Verizon today.

I just can't have a device that is so difficult to work with Exchange and/or Outlook. Google will never be a significant player in the small business market until they fix their sync software.

I don't want to buy 3rd party apps and I don't want my information on Google. For them to advertise that this is possible and even easily done is just ridiculous.

They lost $1000 on me today since we were going to buy these for all of our employees. There were 3 other people in the store with the exact same thing - all small business owners running exchange -- all exchanging their phones -- all who would have been multiple purchasers as they have employees -- all wasted many, many, many hours (over 40 for me not including my IT bill which will be hefty I'm sure) trying to get this working.

It's a shame. Shame on Google.
 
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Mine is a corporate account and the firm gets the bill.

So what does this mean?

The Exchange account set up on the Droid and it had a blue line beside it... before it had a yellow line beside it. It said email was coming... but no email ever showed up. The contacts didn't sync either.

Is THIS the problem?

I went to Verizon today to see if they could troubleshoot... they didn't even try. They just said "we can't tell you anything about an exchange account." They were very not-helpful to say the least.

Hence I just told them to give me a new phone that would work.
 
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Mine is a corporate account and the firm gets the bill.

So what does this mean?

The Exchange account set up on the Droid and it had a blue line beside it... before it had a yellow line beside it. It said email was coming... but no email ever showed up. The contacts didn't sync either.

Is THIS the problem?

I went to Verizon today to see if they could troubleshoot... they didn't even try. They just said "we can't tell you anything about an exchange account." They were very not-helpful to say the least.

Hence I just told them to give me a new phone that would work.
I think you may be in that category where you have to pay Verizon extra for that Exchange capability. Greedy bastards... :thinking:
 
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According to the story linked above, I probably ALREADY do pay more just because we're a corporate account. That story seems to say that however much you pay...$45 or $30... simply depends on whether you're a company or an individual, and that the exchange capability is supposdly the same for both.

I know this... I've spent WAY TOO much time trying to get it to work. Verizon could really care less whether their service works or doesn't work, and but for the coverage we would change TODAY.

I would still love to know the fix if it exists. Just out of curiousity...
 
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That's a shame. I just switched to a Droid after having 5+ different BlackBerry devices, the latest being a Storm. All do email well, and nothing else well.

I had my corporate email set up in 4 minutes on my Droid with zero involvement from IT. The only thing I miss on the Droid is getting notifications for new email arriving in server-side subfolders. Other than that, the Droid is better in every way.
 
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The stories across the internet for Exchange business using the Droid are all over the place... some say it works... some say it sometimes halfway works... some, like me, say it won't work at all.

Either way, it sounds harldy reliable enough to trust my business on.
what version of exchange are you guys using, also is it configured to accept incoming connection on a different port?
 
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Man. I would have nothing but praise for this device if my experience mirrored yours. It's been a nightmare for me. I've poured easily 40 hours worth of investigation and work into trying to make it work.

I wish I knew what to do... I like the phone. The call clarity is fantastic and the rest of the gizmos are cool.

Did your contacts go in easily as well?
 
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When I set up the Exchange account it didn't ask for a port. My IT person claims he set it up so it should work. I'm not savvy enough to know if that's done correctly or not. I just have to trust him that he's done all he can do.

I got it running through IMAP, but the contacts don't sync through that. Hence the effort to get the exchange sync. I MUST have my contacts. I've got a decade's worth carried over from that many years of palm to outlook use.
 
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i work for a major university (corporate account). exchange with activesync works fine with the basic $30 data plan. perhaps our security is not at the level of say, lockheed-martin, but we're not insecure either. granted, i had trouble with droid's built-in corporate email (wouldn't sync my calendar). i'm hoping they'll fix that soon with an update. in the meantime, touchdown works great for just a few bucks.

.
 
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That's a shame. I just switched to a Droid after having 5+ different BlackBerry devices, the latest being a Storm. All do email well, and nothing else well.

I had my corporate email set up in 4 minutes on my Droid with zero involvement from IT. The only thing I miss on the Droid is getting notifications for new email arriving in server-side subfolders. Other than that, the Droid is better in every way.

My experience exactly. It was as easy as could be. Worked perfectly. Ding! There is another email.

By the way, I also just installed Touchdown and it's even better. It literally took 2 minutes to get running perfectly. Sorry you are having issues.
 
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So you had to use Touchdown to get it to connect to Exchange? And that gave you both contacts and email?/

The built-in corporate email functionality would sync my email but not my calendar. I have no idea why.

So instead, I got Touchdown, and that successfully syncs both my calendar and email. I have not tried syncing my exchange contacts as I do not use them, but I feel fairly confident that it would work as well.

Of course, your mileage may vary. But I think it's worth a shot, considering it's only a few dollars.
 
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When I set up the Exchange account it didn't ask for a port. My IT person claims he set it up so it should work. I'm not savvy enough to know if that's done correctly or not. I just have to trust him that he's done all he can do.

I got it running through IMAP, but the contacts don't sync through that. Hence the effort to get the exchange sync. I MUST have my contacts. I've got a decade's worth carried over from that many years of palm to outlook use.

FWIW, I did the:

1. Outlook contacts "Export to file" (csv)
2. "Import" csv file to Gmail account (it converts into a vCard file)
3. Save vCard file to Droid via USB or email attachment
4. Import contacts (vCard file) from SD card thru settings menu under "Phone"

If you can get everything else working, and Contact import was the hold up, you may want to give it another shot if you like the phone otherwise.

I hated the default POP3 client, and just discovered the free K-9 Mail client...worlds different.
 
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