Help HTC Desire: Periodically Non-functioning Home & Back buttons

[embQl]

Hi guys.

I've got a strange problem.

For periods of time, my Home & Back buttons doesn't work on my Desire.
Sometimes, they work perfectly without any problems.
My menu and search buttons always work fine.

Is it a loose connection that i can repair somehow?
It has never been dropped or damaged in any way.
I've tried to find someone with the same problem as I, but with no luck.
Hope you can help

-embql

 

[G.Armour]

Welcome!

 

[embQl]

Thank you!

 

[mikebell]

Hi guys.

I've got a strange problem.

For periods of time, my Home & Back buttons doesn't work on my Desire.
Sometimes, they work perfectly without any problems.
My menu and search buttons always work fine.

Is it a loose connection that i can repair somehow?
It has never been dropped or damaged in any way.
I've tried to find someone with the same problem as I, but with no luck.
Hope you can help

-embql

That doesn't sound good. Could be hardware or software. If you try and mess about with the hardware it will definitely invalidate any warranty you have, with no guarantee of success. You could try a factory reset in case it's a software issue.

A similar thing happened with my wife's phone soon after she got it. She got it replaced.

 

[thelastwaltz]

I have suddenly started having the same problem. My belief is that it is software related, and probably is associated with either Spotify or PowerAmp. I'm closely watching which apps I launch both before and after the problem occurs and today I ran the Spotify app with all the buttons working fine. When I finished my trip and took the phone out of the car, the two buttons had stopped working.

Can anyone having a similar experience:

a - confirm that they have either Spotify or PowerAmp (full version) installed, and

b - list their installed apps to establish which apps are common to all phones with this problem.

Cheers,

Gary