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Great deal at amazon

Has anyone purchased a cell phone on amazon.com before? I called them and asked them how it worked if I were to purchase it. They said if I get one I am unhappy with or defective within the 30 days I would have to return it to them and then wait for a replacement to come in the mail which could take 6-10 days. I also called Sprint and they said that they could activate my old phone while I was waiting for my new one to come. As far as all the account information and activation they said Sprint takes care of that. You would have to call Sprint when you got the phone to have it activated and your service plan would start then.

I am trying to figure if dealing with an online retailer and the possible return issues is worth the $100 savings (plus $18 activation fee). If I were to purchase it at Best Buy I could just exchange it that same day as go to a Hero if I am unhappy with the Moment.

I have to decide fast. Any experiences? Advice?
 
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Has anyone purchased this through amazon who is eligible for an upgrade but not a new customer? Is the $79.99 deal only for completely new customers or what? The guy I spoke with at amazon made it sound like both are eligible but the website makes it seem like it is only for new customers.
 
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