Don't update to 1.13.604 yet. There is a thread under support and troubleshooting and I posted in there as well as the Motorola forums but I felt this should be posted as a warning in the main Droid X Forum front page. I have done 6 hard resets and had to set up my social networking and 4 e-mail accounts over 3 different Droid X phones and am going to have to do more after spotting a true (non software) dead pixel on my 3rd Droid X. Below is what I posted in the Motorola Forums. Trust me this is real and not some sensor problem. I've gone through three and am going for a fourth as soon as I can find one locally at another Wal Mart.
"I've had so many problems with the Droid X pixel fiasco it's not even funny. I'm on my THIRD Droid X. That's right...I've gone through 3 and am going to have to try a 4th now. I originally bought my DX full retail at Wal Mart on 7/14/10. Loved it...until the update on 7/20. All my videos in low light before the update had no red or blue pixels whatsoever. After the 20th I started seeing 2 red and one green flickering pixel while filming video but not on camera pictures. It would show up when transferred to my computer and when using the HDMI cable to my TV. After numerous calls to VZW and them not knowing about the issue, they started conferencing in Motorola reps who also said they knew nothing of the issue but would document my case. I advised I felt that this was a software issue and wanted to know if I should keep the phone until an update was available. Ultimately, after 2 factory resets and me redoing all my G-mail, Facebook, Twitter, etc. set ups, both VZW and Motorola reps said I would have to return the phone to Wal Mart where I bought it to have it exchanged. I was able to locate 1 Droid X in stock at another Wal Mart locally and had to get manager approval to have an even exchange out for the new Droid X. They let me keep my memory card while they kept the other one with the now "defective" Droid X. So here I get my 2nd Droid X and I'm happy for a few hours. No dead pixels and I chose not to update to the new software update knowing it ruined my first Droid X. I plug my phone in at night and go to bed. I wake up, grab my phone to check some e-mails and an update flash comes across my screen saying "Update successful. Your phone is now updated to...blah,blah,blah." I said "Oh sh1t"...that's right, I literally said "OH SH1T" and knew that there would be dead pixels so I go to camcorder to verify this and low and behold: TWO BLUE DEAD PIXELS and ONE FLICKERING GREEN PIXEL. I was pissed to say the least. I never once accepted the update and i know I don't play with cell phones in my sleep. I called VZW again and they were baffled and clueless again and conferenced in Motorola again. Bottom line...they said I needed to take the phone back to Wal Mart for exchange AGAIN. I'm fuming at this point. I call another local Wal Mart and they have one in stock. I go down there go through manager hassle BS again and they agree to exchange out the phone for me. I get the phone activated and come home. Get everything back on there and set up without doing the update because I want no dead pixels. Well, as I'm setting up this phone I realize it's wifi feature is not connecting. I call VZW and they tell me to keep pushing Wal Mart's return policy but they couldn't do anything. On top of that I turn on my camcorder and realize after holding it up to a high lit area that i have a DEAD PIXEL. This is a real dead pixel not caused by software update. It stays on the screen no matter what but is not visible when on darker pictures or backgrounds. It's black in color and looks like a spec of dust almost in the exact middle of the Droid X screen. Good thing is that it does not transfer on video or pictures recorded on the phone and is a true dead pixel in every sense of the phrase. I'm just so frustrated at this point because if the original problem was a software issue as it looks like it's turning out to be...then VZW and Motorola made me return 2 phones so far that could've been fixed via firmware update but now I have a phone that has a true dead pixel which can't be fixed via firmware...not to mention the spotty WiFi problem with this 3rd Droid X I've tried. At this point I'm supposed to call my closest Wal Mart Tuesday and see if they get any more phones and go for my FOURTH Droid X. Shame on you Motorola and screw you Verizon for being clueless."
UPDATE: Well, even though I've spoken to VZW and Motorola so many times and had them confirm to me that an update should need approval by the user before downloading, I've found that the phone will just do it by itself if you plug it in overnight. My 3rd Droid X updated by itself last night. I will clarify that before this unapproved update I had no colored pixels, only an "actual" dead pixel embedded in the LCD. After the unapproved update last night 8/1, my phone has a green pixel that was not there before that does show up in camcorder footage. 3 Droid X's, 1 approved update/2 unapproved updates...that's THREE pixel bugs that have appeared. This bug is real.
I recommend to anybody who doesn't want to take the chance of the pixel bug effecting their phone to power down at night. It seems as if Motorola and Verizon will be forcing these updates upon you even if you don't approve them and if the phone is left alone for a long period of time. Seeing as how VZW and Motorola still deny the issue is there it could take a long time for a fix via OTA update and many precious videos could have those flickering green, blue and red pixels for months to come.
Peace
"I've had so many problems with the Droid X pixel fiasco it's not even funny. I'm on my THIRD Droid X. That's right...I've gone through 3 and am going to have to try a 4th now. I originally bought my DX full retail at Wal Mart on 7/14/10. Loved it...until the update on 7/20. All my videos in low light before the update had no red or blue pixels whatsoever. After the 20th I started seeing 2 red and one green flickering pixel while filming video but not on camera pictures. It would show up when transferred to my computer and when using the HDMI cable to my TV. After numerous calls to VZW and them not knowing about the issue, they started conferencing in Motorola reps who also said they knew nothing of the issue but would document my case. I advised I felt that this was a software issue and wanted to know if I should keep the phone until an update was available. Ultimately, after 2 factory resets and me redoing all my G-mail, Facebook, Twitter, etc. set ups, both VZW and Motorola reps said I would have to return the phone to Wal Mart where I bought it to have it exchanged. I was able to locate 1 Droid X in stock at another Wal Mart locally and had to get manager approval to have an even exchange out for the new Droid X. They let me keep my memory card while they kept the other one with the now "defective" Droid X. So here I get my 2nd Droid X and I'm happy for a few hours. No dead pixels and I chose not to update to the new software update knowing it ruined my first Droid X. I plug my phone in at night and go to bed. I wake up, grab my phone to check some e-mails and an update flash comes across my screen saying "Update successful. Your phone is now updated to...blah,blah,blah." I said "Oh sh1t"...that's right, I literally said "OH SH1T" and knew that there would be dead pixels so I go to camcorder to verify this and low and behold: TWO BLUE DEAD PIXELS and ONE FLICKERING GREEN PIXEL. I was pissed to say the least. I never once accepted the update and i know I don't play with cell phones in my sleep. I called VZW again and they were baffled and clueless again and conferenced in Motorola again. Bottom line...they said I needed to take the phone back to Wal Mart for exchange AGAIN. I'm fuming at this point. I call another local Wal Mart and they have one in stock. I go down there go through manager hassle BS again and they agree to exchange out the phone for me. I get the phone activated and come home. Get everything back on there and set up without doing the update because I want no dead pixels. Well, as I'm setting up this phone I realize it's wifi feature is not connecting. I call VZW and they tell me to keep pushing Wal Mart's return policy but they couldn't do anything. On top of that I turn on my camcorder and realize after holding it up to a high lit area that i have a DEAD PIXEL. This is a real dead pixel not caused by software update. It stays on the screen no matter what but is not visible when on darker pictures or backgrounds. It's black in color and looks like a spec of dust almost in the exact middle of the Droid X screen. Good thing is that it does not transfer on video or pictures recorded on the phone and is a true dead pixel in every sense of the phrase. I'm just so frustrated at this point because if the original problem was a software issue as it looks like it's turning out to be...then VZW and Motorola made me return 2 phones so far that could've been fixed via firmware update but now I have a phone that has a true dead pixel which can't be fixed via firmware...not to mention the spotty WiFi problem with this 3rd Droid X I've tried. At this point I'm supposed to call my closest Wal Mart Tuesday and see if they get any more phones and go for my FOURTH Droid X. Shame on you Motorola and screw you Verizon for being clueless."
UPDATE: Well, even though I've spoken to VZW and Motorola so many times and had them confirm to me that an update should need approval by the user before downloading, I've found that the phone will just do it by itself if you plug it in overnight. My 3rd Droid X updated by itself last night. I will clarify that before this unapproved update I had no colored pixels, only an "actual" dead pixel embedded in the LCD. After the unapproved update last night 8/1, my phone has a green pixel that was not there before that does show up in camcorder footage. 3 Droid X's, 1 approved update/2 unapproved updates...that's THREE pixel bugs that have appeared. This bug is real.
I recommend to anybody who doesn't want to take the chance of the pixel bug effecting their phone to power down at night. It seems as if Motorola and Verizon will be forcing these updates upon you even if you don't approve them and if the phone is left alone for a long period of time. Seeing as how VZW and Motorola still deny the issue is there it could take a long time for a fix via OTA update and many precious videos could have those flickering green, blue and red pixels for months to come.
Peace
(not fun been there)
