Hi all
The title was quite blunt - but I'm writing this to warn others about paying for this product. I'm sure it is an excellent product - if you can get it to work.
I made the mistake of paying for a subscription before I tried it. I have never been able to get it working.
I've been in contact with their support deparment who (very occasionally) reply to my email messages. I have done as they asked, run debug versions and supplied them with log files. They tell me that the problem is at their server end and they are trying to fix it.
Since then (weeks ago) I've heard nothing despite repeat attempts to ask them for an update (and my money back).
This morning, my phone told me that an update was available. I eagerly downloaded it in case this fixed the problem - it didn't
Just in case anyone from WaveSecure is reading this, please check support tickets IYR-245894 and BQO-385045 and you'll see how lousy you are at supporting a paying customer
So, although this product may be good, please don't buy it unless you are sure it works first.
Also, if you have any problems, please don't hold your breath waiting for support from them as it probably won't happen.
Be warned...
Cheers
Plob
The title was quite blunt - but I'm writing this to warn others about paying for this product. I'm sure it is an excellent product - if you can get it to work.
I made the mistake of paying for a subscription before I tried it. I have never been able to get it working.
I've been in contact with their support deparment who (very occasionally) reply to my email messages. I have done as they asked, run debug versions and supplied them with log files. They tell me that the problem is at their server end and they are trying to fix it.
Since then (weeks ago) I've heard nothing despite repeat attempts to ask them for an update (and my money back).
This morning, my phone told me that an update was available. I eagerly downloaded it in case this fixed the problem - it didn't
Just in case anyone from WaveSecure is reading this, please check support tickets IYR-245894 and BQO-385045 and you'll see how lousy you are at supporting a paying customer
So, although this product may be good, please don't buy it unless you are sure it works first.
Also, if you have any problems, please don't hold your breath waiting for support from them as it probably won't happen.
Be warned...
Cheers
Plob