Stuck to my guns. My Behold II replaced with Samsung Vibrant

[Bugdog]

Thats the spirit , and yeah I'm willing to giving Samsung one more chance because if they F*** up, there are people in the community who can just further develop it (CM is working on it). And also I am sure it will work, if you got the phone from T-mobile anyway. If you did, pursue your right as a consumer

Sh*t man, that's the one thing I'm concerned about - I bought it off Amazon b/c they had a cheaper deal when I got it. But hell with that, it's still a new TMO phone that I paid for.

Agreed that it seems like the community will make something of the vibrant even if Samsung craps the bed again! But they won't, with this one, I don't think.

 

[007shinobi]

Well they sure crapped the bed with GPS, but thats another story . Oh yeah, hmm.... well I don't see why you can't try I mean isn't Amazon just reselling for T-mobile? It has T-mobile's logo on it, so they must be the one to handle the blame (as well as Samsung)

 

[Bugdog]

Well they sure crapped the bed with GPS, but thats another story . Oh yeah, hmm.... well I don't see why you can't try I mean isn't Amazon just reselling for T-mobile? It has T-mobile's logo on it, so they must be the one to handle the blame (as well as Samsung)

Exactly. It must be a done deal!

 

[007shinobi]

If you win against T-mobile for the Vibrant, I am sure you will encourage all the other people who bought it via a different source other than T-mobile to get what they deserve. (Of course, that excludes any sources that do not bind you in a contract to T-mobile) So hang on there

 

[darryl zero]

If you win against T-mobile for the Vibrant, I am sure you will encourage all the other people who bought it via a different source other than T-mobile to get what they deserve. (Of course, that excludes any sources that do not bind you in a contract to T-mobile) So hang on there

Sorry, but wasn't the Behold 2 exclusively on T-Mobile? So no matter who you bought the phone from (Amazon, eBay, Radio Shack), didn't they all come through T-Mobile at some point originally?

 

[Bugdog]

Sorry, but wasn't the Behold 2 exclusively on T-Mobile? So no matter who you bought the phone from (Amazon, eBay, Radio Shack), didn't they all come through T-Mobile at some point originally?

Yeah, but he means if you bought it off ebay, for instance, they definitely won't help you out - only if you bought it from a retailer authorized to extend your contract with T-mobile. Plus, it's now on Cincinnati Bell too

 

[007shinobi]

Guys... be careful. Apparently I received a pending charge for next month with a different plan without contract. And that would 5x200 dollar ETF, which is equivalent to two Vibrants. But I do not know if that is suppose to make up for if I do not return my Behold IIs...

 

[mahgnillig]

I have a pending charge on my account too. I am assuming that the charge is pending the return of my Behold 2. This is what they did when I had a loaner phone... I was charged the price of the phone, then the charge was deducted when I returned it. I did not have any pending changes to my plan though.

 

[suyash1]

i called then today on the number they left me yesterday but it just keeps on asking the extension even after i put it in

 

[007shinobi]

Thats weird,maybe they gave you the wrong extension lol.

 

[TeleNubby]

This was a very interesting and inspiring topic. I read through every post and I now have a question or two to ask.

I have owned a Samsung Behold _ONE_ (not II) for almost a year now. I received it slightly damaged (a few pixels in the center of the screen were tinted blue) straight from T-Mobile. I decided to ignore it and not bother with exchanging it as I could live with it. This was a large disappointment from the start, and ever since I have been losing interest in the phone by the day. It is slow, sluggish, it randomly restarts, there have been times where I had to flash the phone just to fix it, there were times where accessing the USB menu would restart the phone, and it locked up/froze constantly. I have struggled with this phone for a year now, and have been told in-store by T-Mobile representatives to try out a Behold 2. Now, I'm only one year through with my contract out of the two years I am forced to work with. However, after reading up on the Behold 2, it seems nothing has changed! I was promised a firmware upgrade (the Behold came with the 3D icons firmware) on the Behold I, and BH2 owners have been promised an upgrade to Android 2.x. After researching more and more on the phone, the BH2 should not even be sold on T-Mobile's market. I am glad I looked into this before purchasing the BH2, and am glad I have stumbled accross this topic. Frustrated with the support provided by Samsung on T-Mobile's part, I now ask: Do you think I would be able to pull off a stunt as described by the OP with the Behold I? I am simply considering leaving T-Mobile when the contract expires, no questions asked. If I were able to get the Vibrant, a phone that shows a promise in future-support and community-support, my plans and opinions would change. Samsung has simply not delivered. The Behold series is a joke.

So what do you think, is it worth a try?

 

[007shinobi]

Hmm... it will have some effect, but not as much as the Behold II has. I do not see why you can't try. The less info you give to them, and the more ignorance they have, the greater the advantage . Maybe they would possibly assume you have the Behold II. And besides, Samsung also abandoned that phone too, correct?

 

[deadinside]

Wow, do you work for TMO or something? cause this does not sound like TMO to me.

I am still awaiting a $150 gift card from them for almost a year over the whole data loss issue with the sidekicks. I have called and called and called. So far I found out they are having a issue with the company that issues the gift cards at first reps were blaming Microsoft/Danger for this.

I think I am going to call that number and ask for the executive Customer service though, in regards to what is owed to me.

Update on this: They called me up today and danced around the subject of me being owed money, because of several credits to my account in January. The credits were due to them not properly packaging the text plan for my girlfriend's blackberry and them having to add flexpay credits to the account, so she can text people until they figured out what they did wrong..

I then brought up the behold2 since that also occurred at the time....

Things then get interesting as they have no records of me purchasing the blackberry or the behold 2. I purchased them together at a t-mobile store. The IMEI they have on file for me is still my Sidekick Slide's. Even more, my contract was never upgraded and expires within a week. As far as thier systems are concerned I either bought it from a 3rd party and updated my data plan to a android plan or bought the phone outright at the full price. They are wanting me to send proof of purchasing it, so they can do anything for me.

I apparently am the only one who has proof it was purchased at a tmobile store... So I think its time to play hardball with them and not provide the proof of purchase for the behold2, cancel my account on the first line and pick up a droid X at Verizon for the same price as a new customer that they are selling the vibrant for at tmo. Tomorrow will be a Interesting conversation with the tmobile executive customer service person.

 

[007shinobi]

Well maybe you could check if the T-mobile store has anything to show you have proof of your purchase. And, if they stray from the subject, I would just be adamant with your issues with the Behold Ii. And if that doesn't work after awhile, try giving them choices, and be sure to be frank and clear that those are the only choices you will take, as you had enough of having problems and now having problems within problems. Such examples of choices are in Masterotaku's post that started the thread.

 

[deadinside]

Well maybe you could check if the T-mobile store has anything to show you have proof of your purchase. And, if they stray from the subject, I would just be adamant with your issues with the Behold Ii. And if that doesn't work after awhile, try giving them choices, and be sure to be frank and clear that those are the only choices you will take, as you had enough of having problems and now having problems within problems. Such examples of choices are in Masterotaku's post that started the thread.

I do have the paperwork. my problem is that if I send them the paperwork, they can also use this as proof I should have been tied into another 2 year contract on my phone and force me into another 2 years with them. At this point I am only having issues with pictures not saving to the 8GB card, they want to blame the 5 month old 8GB card as the issue. I am by far not the only customer who is having major issues with storage cards that exceed the 4gb limit. Other programs seem to read and write to the card just fine, it only happens with the camera itself when it does it.

The subject they were dancing around was the fact I should have received $150 in gift cards from T-Mobile as re-reimbursement in the data loss issue that affected sidekick users where they lost their contact data, since the contacts and other data was stored on computers owned by Microsoft/Danger.

In case you were out of the loop on that whole fiasco.
Microsoft Red-Faced After Massive Sidekick Data Loss - PCWorld

They were attempting to dance around this issue by claiming there was several credits to my account since that issue and I was not entitled to that anymore. One of the credits was first given to all sidekick users since the data service was out for about 2 weeks or more. The other credits in flex account money was them trying to fix a issue with texting on my girlfriends line that was supposed to be unlimited, but was deducting from the flex account, so they kept on opening tickets and issuing the credit, until I spoke with one rep that realized they did not attach the account to the right package with unlimited text and fixed it.

I should have a interesting update for tomorrow when I speak with them again.

 

[TeleNubby]

Well, I have voiced my concerns to T-Mobile's Executive branch about the situation. I am pretty disappointed in the crap T-Mobile and Samsung have given the userbase as a whole, and made this clear in my email.

It's 1,328 words long and continues onto a third page (12 pt. font on Microsoft Word). Once I get a reply I will post the email I wrote here.

Hopefully things are mended with such a simple solution (as described by the OP). The support for the Behold series has been downright devastating, and I truly am considering leaving T-Mobile if this doesn't work out.

 

[007shinobi]

TeleNubby, I don't think you have to write that much, but I guess the more the merrier lol. I hope you get what you want. And also deadinside, I am sorry that you had to go through all that with T-mobile and the Sidekick. I didn't really know about that situation, as I never had one. I hope you get all you want, all I can say is if the Executive can't do anything I guess leave T-mobile.

Btw: others who are awaiting or already have the vibrant, how long did your rep tell you it would ship? Ralph said 5 business days and apparently another guy I spoke to had 3 days shipping instead . I know I have said this but... Ralph= worst possible exec customer relations employee you can get; not only did he give me a 5 days shipping, almost screwed me over in 1000 dollars of ETF (Early Termination Fees) by changing the plan, and is lazy. I told him 5 minutes later that I had a second behold II on the account and he said he would order it on 8/9. IF you get Ralph, hang up on him ASAP. I think I got lucky with him.

 

[TeleNubby]

TeleNubby, I don't think you have to write that much, but I guess the more the merrier lol. I hope you get what you want. And also deadinside, I am sorry that you had to go through all that with T-mobile and the Sidekick. I didn't really know about that situation, as I never had one. I hope you get all you want, all I can say is if the Executive can't do anything I guess leave T-mobile.

Once my contract is up that is most likely the plan. T-Mobile has spotty coverage where I live, anyway. I again thank for all the support provided here and more specifically this thread - T-Mobile and Samsung could not have done any better than you guys. Thanks!

 

[Bugdog]

So I just got a call from customer care, and I can pick out a phone of my choice and get it for the upgrade price, plus they will refund the amount I paid for the BH2 once I send it back. Gotta love the Tmo customer service! Thanks to all who shared their experiences here and helped me out with this.

 

[007shinobi]

You welcome , what rep did you get btw? We should try to help others as well to get what they want . And, how much did you pay for the BHII?

 

[TeleNubby]

I emailed robert.dotson@t-mobile.com and am still waiting for a response. It's been about 19 hours and nothing yet. Did I email the right place? Should I be expecting an email or a call back (I did give them my number)?

 

[suyash1]

I emailed robert.dotson@t-mobile.com and am still waiting for a response. It's been about 19 hours and nothing yet. Did I email the right place? Should I be expecting an email or a call back (I did give them my number)?

they will call you. they called me but i couldnt answer

 

[007shinobi]

Hello TeleNubby, also send an email to Rdotson@t-mobile.com. I received a quick response from that e-mail. Also, they usually will reply or call to you; they will reply to your e-mail if they do not know your mobile number and ask for it or your t-mobile account number.

 

[TeleNubby]

Thanks for that tip, 007shinobi. I sent a copy of the same email to that address just now. Hopefully things are settled faster. How fast did you guys get a response back?

 

[007shinobi]

From Rdotson@t-mobile.com 1-2 days. Robert.Dotson@t-mobile.com took about hmm.. a couple days longer; at least for me.