Hard reset with dead LCD - doesn't seem to work?

[richardza777]

I need to send my phone in for repair but want to factory reset it first.

LCD cracked after a drop so I can't see ANYTHING on the screen, this is what is happening when I try reset:

1. Remove & replace battery
2. Hold volume down, then press Power whilst holding
3. Four seconds later release volume down
4. Press volume down
5. Press power button (Phone then vibrates briefly)
6. Press Volume Up
7. Wait for reboot....

Problem is that the phone doesn't seem to reboot no matter how long I wait (I never hear the start-up sound/no buttons become active.)!

I have WaveSecure installed, so I did a remote Backup to check if the phone had been reset but it hadn't, I still had data on there!! I have no performed a Remote Wipe with WaveSecure but I don't know if it deletes things like Saved Passwords from the browser, apps etc.!

I'm running the stock HTC 2.1.

Any help is appreciated, I really need to get the hard reset working!

Thanks!

 

[anoniemouse]

I need to send my phone in for repair but want to factory reset it first.

LCD cracked after a drop so I can't see ANYTHING on the screen, this is what is happening when I try reset:

1. Remove & replace battery
2. Hold volume down, then press Power whilst holding
3. Four seconds later release volume down
4. Press volume down
5. Press power button (Phone then vibrates briefly)
6. Press Volume Up
7. Wait for reboot....

Problem is that the phone doesn't seem to reboot no matter how long I wait (I never hear the start-up sound/no buttons become active.)!

I have WaveSecure installed, so I did a remote Backup to check if the phone had been reset but it hadn't, I still had data on there!! I have no performed a Remote Wipe with WaveSecure but I don't know if it deletes things like Saved Passwords from the browser, apps etc.!

I'm running the stock HTC 2.1.

Any help is appreciated, I really need to get the hard reset working!

Thanks!

Welcome to the forum
I thought that was the idea of wave secure, to remove everything if your phone got stolen.
Can't see any reason why it shouldn't have removed everything.

 

[richardza777]

Welcome to the forum
I thought that was the idea of wave secure, to remove everything if your phone got stolen.
Can't see any reason why it shouldn't have removed everything.

Thanks very much for the reply anoniemouse. Unfortunately it does not seem to delete everything - it at least seems to not delete custom installed apps (I had installed Handcent and used it to change the colour of the notification LED for an SMS, and even after the Wipe with WaveSecure the notification LED colour has not returned to the HTC default)

 

[anoniemouse]

Thanks very much for the reply anoniemouse. Unfortunately it does not seem to delete everything - it at least seems to not delete custom installed apps (I had installed Handcent and used it to change the colour of the notification LED for an SMS, and even after the Wipe with WaveSecure the notification LED colour has not returned to the HTC default)

Don't think you have anything to worry about m8, its not as if you have rooted your phone.
Normally when you send a phone for repair you will either get it back repaired or a new one. The old one is usually wiped & fixed if possible & then recycled.

 

[richardza777]

Don't think you have anything to worry about m8, its not as if you have rooted your phone.
Normally when you send a phone for repair you will either get it back repaired or a new one. The old one is usually wiped & fixed if possible & then recycled.

Thanks, I actually ended up getting the hard reset to work (somehow, not sure what I did...) so everything seems back to factory goodness! Thanks for the help

 

[anoniemouse]

Thanks, I actually ended up getting the hard reset to work (somehow, not sure what I did...) so everything seems back to factory goodness! Thanks for the help

No problems m8, probably got lucky with button pushes.
Hope you get your phone back quick.