Exchange Account Setup Question

[reggie]

My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server"

Is there a way around this, or am I stuck w/o the abilty to syn my work email?

 

[EricJay]

Does your company support Outlook Web Access (OWA)? If so, try logging in to OWA, and then once you're looking at your inbox, see what's in the address bar. It might be the real address of your mail server, while what you have is just a forwarding address, so to speak.

Our OWA address is: www.example.com/exchange, but when I'm logged in, it's [somethingelse].example.com/exchange. Android accepted just [somethingelse].example.com without the trailing /exchange.

 

[reggie]

After I log into OWA, the address bar shows the same address that I put into the email settings on the Droid. I tried taking off the trailing /exchange in my browser and I get this error.

Directory Listing Denied

This Virtual Directory does not allow contents to be listed.

 

[reggie]

To add more to this problem, I was able to send an email via my corporate account from my Droid, so I am able to send emails, but when I try to receive, it errors saying "Unable to open connection to server."

 

[virtus]

To add more to this problem, I was able to send an email via my corporate account from my Droid, so I am able to send emails, but when I try to receive, it errors saying "Unable to open connection to server."

Take a look at this thread:Exchange FAQ, Solutions, and summary

 

[syntrix]

Oh I didn't see my post in there.

But try OWA through the browser. My whole left panel gives an access denied in the browser, but I CAN click on my emails and view them all.

I'm downloading the SDK/emulator right now, and I'll have to try with that setup and maybe do some snoops/wireshark of the packets sent/received to see what's going on.

 

[Jacqueline]

My company's exchange server is similar to mail.company.com/exchange, but when I put in that address, it removes the "/exchange" and it gives me an error saying "Unable to open connection to server"

Is there a way around this, or am I stuck w/o the abilty to syn my work email?

You should not put the /exchange on it. Just put in mail.company.com

 

[reggie]

So all i'm putting now is mail.company.com and I'm able to sync my calendar and send email, but when I try to go to my inbox, I'm still getting Unable to open connection to server.

 

[tboneosu]

I am also having this problem. My exchange account was working fine this morning, and now it is saying "unable to open a connection to server". nothing has changed on my end, so i enabled WiFi and the same thing is happening. I am actually at work and my email is working fine in outlook, so it's not our server.

 

[overjohnco]

I am also having this problem. My exchange account was working fine this morning, and now it is saying "unable to open a connection to server". nothing has changed on my end, so i enabled WiFi and the same thing is happening. I am actually at work and my email is working fine in outlook, so it's not our server.

Same problem here. None of my corporate settings changed, but since the OS upgrade I can't connect to my server. My ipod touch has the same settings and it works, so it's something new with the Droid.

Verizon - no answer for the problem; "must be Moto issue or server"
Motorola - we'll schedule you an appt in 48 hours. wonderful!

Just don't delete the account b/c now I'm left with no contact names just numbers in my call log to guess when I called that person last! LOL

Help!

 

[littlemoglie]

I'm looking for solutions here as well.

I've narrowed the problem down to when 2.2 updated on the Droid, all exchange emails stopped working.

 

[booster]

Have you checked the email account settings? When I forced 2.2, my exchange email settings got changed. Make sure the Email Check Frequency is Automatic (push) and the Sync calendar box is checked if you use exchange calendar. Just a thought.

 

[Scottd9000]

We have a exchange 2000 server running at my work with OWA. I was able to set it up in 2003 Exchange mode on touchdown. But I still can't get it to work in the native Android exchange. Any tips?

 

[dkillip]

A marathon of calls to Moto (multiple IVRs but no human, and a person in the Phillipines who says they will call back in a few days) and some testing shows they no longer seem to allow 'ignore ssl certificates' could that be the problem. Is it possible to put the phone back on 2.1 where things were fine???????

 

[littlemoglie]

Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.

 

[opuntia2]

No problem here...email works fine. My server is webmail.[domain name]. If you have touchdown, maybe you can compare the settings in TD to see if they're the same in the native app.

With that being said, my one big beef with the native app is that it only sync's at the most one month's worth of email. So, I still use TD for my email. My wife's HTC Incredible with their Sense email allows her to sync ALL of her email.

 

[dkillip]

Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.

Please, does the TouchDown solution solve the lack-of-calendar problem ... my exchange calendar is 'lost' to the droid, along with my exchange email

 

[littlemoglie]

Yes, Touchdown actually works fine, but costs like $20 after the free trial period.

Calendar, even tasks sync.

 

[overjohnco]

Its definitely not the settings. As far as I can tell, the Droid no longer connects to the exchange server.

I'm using touchdown as a short term solution, but would prefer to keep the native email from the Droid.

Hopefully someone has found a solution.

Why would the Droid still offer an Exchange account configuration if it can't connect?

Who is the source for the solution - Verizon, Google, Motorola???

 

[PrisnrO6]

I'm having the same problem, cannot connect to exchange server after OTA 2.2 upgrade.
Another not encouraging thread from a different forum, hopefully this gets fixed in froyo v2

2.2 update - can no longer connect to exchange - Help - Droid Forum - Verizon Droid & the Motorola Droid Forum

 

[wnofearw]

I posted on a different thread, but will copy and paste here as well. I know how frustrating this was for me at least!

FIXED!!!!

the update that is supposed to come out on 09/04, fixed my exchange mishaps...
https://android.clients.google.com/updates/voles/signed-voles-FRG22D-from-FRG01B.688e3520.zip

as always, rename to update.zip, place on root of memory card, do manual update.
after update, my exchange settings went through in less then 30 seconds...

 

[pand85]

I'm having the exact same problem. New moto droid 2 running 2.2.20 software. I'm not tech savvy at all, but I know my corporate account is setup right. It works for a day and then will go out for a few hours, very frustrating. To the FIXED! post above, can you please explain how to do that manual fix? I have no idea what the "root of the memory card" is. Sorry to be a bother, but could you break that down a little more? Thank you so much if you can help.

 

[albino83]

Just wanted to add this for anyone who is having the issue as a possible fix. I picked up the Samsung Epic and was not able to get my inbox to sync. Everything else was pushed, but no inbox. The solution was to remove the account and when re adding it in the domain\username field just type the username. For some reason when I had the domain before the username it would not work properly. I know with the Evo the domain and username fields are separated, but at least with the Epic this fixed the issue! Hope that helps.

 

[leftystrat]

My Exchange account got eaten with the Froyo update. When I set it back up, it worked perfectly through the onboard wizard (but I only sync calendar and addresses). Another suggestion would be to use a different email client. K-9 works great for me.

Unfortunately my Exchange account tends to disappear every now and then but that's a different thread entirely...

 

[jamesmor1]

Does your company support Outlook Web Access (OWA)? If so, try logging in to OWA, and then once you're looking at your inbox, see what's in the address bar. It might be the real address of your mail server, while what you have is just a forwarding address, so to speak.

Our OWA address is: www.example.com/exchange, but when I'm logged in, it's [somethingelse].example.com/exchange. Android accepted just [somethingelse].example.com without the trailing /exchange.

Just stumbled across this when trying to set up exchange on my Samsung i5700 - thanks for this! Was having trouble with it.