College Student Goes To Cancun For A Week, Comes Back To $11,667 Sprint Bill

[lamboh]

not sure if posted..but...College Student Goes To Cancun For A Week, Comes Back To $11,667 Sprint Bill - The Consumerist


and it was an evo

 

[KAuss]

This most likely will be moved but didn't they teach anything in college? LOL...

With all kidding aside, that's just not a good way to spend 11 grand ouch!

 

[rahuldang]

i dont even know what to say. 11,000$? wow. sprint needs to take care of this for her

 

[lamboh]

ha....i thought that was what the extra $10 was for???? guess NOT

 

[dan330]

This most likely will be moved but didn't they teach anything in college? LOL...

With all kidding aside, that's just not a good way to spend 11 grand ouch!

man.. she could get a motocycle.. a nice big one.

a really nice trip to Hawaii.. Tahiti.. or some exotic place

 

[pwnst*r]

i dont even know what to say. 11,000$? wow. sprint needs to take care of this for her

Why should they take care of it for her?

 

[alansauce]

They don't need to take care of her. International data is extremely expensive and she should have kept it turned off. It's not sprint's fault that she is ignorant.

 

[Vihzel]

It looks like, if she's telling the complete truth, that there must have been some kind of error. Wasn't there something going on with Verizon that people were getting much higher data usage than they were actually using?

She also said that her phone wasn't activated for international service. Those data charges were for international service.

 

[privraac]

Looks like Sprint took care of it:

$11,000 Sprint bill, international roaming! - Page 4 - SprintUsers.com

 

[mike1]

damn that sucks

 

[Vihzel]

Looks like Sprint took care of it:

$11,000 Sprint bill, international roaming! - Page 4 - SprintUsers.com

Hooray for the consumer! It was in the end... an error on Sprint's part.

 

[KAuss]

LOL, now she can post on her facebook she posted the most expensive facebook wall entry EVAR!!! Then paid nothing for it lol...

 

[Hrethgir]

I remember something like this happening when the iPhone originally came out. Someone took theirs on a cruise in the Mediterranean, and didn't use the phone at all, but it was doing it's thing with going out automatically every however often they had it set to check, so it was using roaming data without them actually doing anything. Oops!

 

[Ynomrah]

I have actually seen worse. when i worked at at&t there was a customer who had a 13,000$ phone bill. it was a family of 4 who all were roaming in canada on 4 smartphones AND had a laptop connect card that they thought was unlimited. it was a disaster phone call for me. we got it taken care of though.

 

[gvillager]

I worked in customer service for Voicestream (now T-mobile) way back in 2001-2002. I got a call from someone who wanted to pay his bill. I thought he was going to flip when I told him that his bill was over $17,000 for just one line. Without hesitation he gave me his credit card number and paid the balance. I looked at his billing history because I wanted to know why it was so high. Over the course of a year his bills ranged from $70 all the way up to $25,000/month because he traveled to Russia several times a year. Must have been a multi-millionaire or something.

 

[Captain Sexy]

She seems to be upset about $9000. What the hell did she do to rack up the other 2 grand she seems to be ok about?

 

[J03]

She seems to be upset about $9000. What the hell did she do to rack up the other 2 grand she seems to be ok about?

You beat me to it.

$11,667.73 - $9,836.46 = $1831.27 in charges unrelated to data. Wtf was she doing?

Personally I think its completely her fault (I know it was taken care of but still). If her phone wasn't activated for international roaming what did she think was loading her facebook page? The data fairy? It's cancun, either get off facebook for a friggin week or use the hotel wireless or business center. Almost every resort has hotel computers you can log into like 20 min a day.

 

[Ynomrah]

I worked in customer service for Voicestream (now T-mobile) way back in 2001-2002. I got a call from someone who wanted to pay his bill. I thought he was going to flip when I told him that his bill was over $17,000 for just one line. Without hesitation he gave me his credit card number and paid the balance. I looked at his billing history because I wanted to know why it was so high. Over the course of a year his bills ranged from $70 all the way up to $25,000/month because he traveled to Russia several times a year. Must have been a multi-millionaire or something.

Yes i also seen people pay ridiculous bills such as that. Most of them being High-end business people with multiple account and numerous plan on the same accounts.

 

[Member138406]

There was some article going around a while ago about a guy who used a data card on a cruise to stream a Bears game.. incurred 22K in charges.. lol

On one hand you need to be responsible as a consumer.. but on the other companies should have something to safe guard an account from insane amounts of overages.. it just helps them stay out of the press for these kinda things in the long run.

 

[J03]

There was some article going around a while ago about a guy who used a data card on a cruise to stream a Bears game.. incurred 22K in charges.. lol

On one hand you need to be responsible as a consumer.. but on the other companies should have something to safe guard an account from insane amounts of overages.. it just helps them stay out of the press for these kinda things in the long run.

Agreed. Some credit card companies will flag and suspend your card if you go from 3 years of moderate charges in the US to thousands in charges in Mexico over the course of 2 days. Cell phone companies should do the same. At a certain point, suspend the account and call the customer. Customer says "yea thats me, I don't care about money" then unlock the account and away you go.

 

[CodeMonkey]

Agreed. Some credit card companies will flag and suspend your card if you go from 3 years of moderate charges in the US to thousands in charges in Mexico over the course of 2 days. Cell phone companies should do the same. At a certain point, suspend the account and call the customer. Customer says "yea thats me, I don't care about money" then unlock the account and away you go.

The EU pushed automatic limits through for european users earlier this year: Roaming: The roaming regulation | Europa - Information Society