Help HELP: Cannot get Kies to recognise my phone!

[jonesy1978]

My husband and I have just purchased Galaxy S- neither one is picked up by Kies when connecting via USB. I have tried changing the USB settings to Samsung Kies, as well as Ask on connection- no joy. Have tried another PC- no joy. Running Windows 7 v6.1.

We are both on the Optus network in Australia which has insufficient knowledge of the products they are selling, as does Samsung itself.

All help welcome and appreciated.

 

[melll]

My husband and I have just purchased Galaxy S- neither one is picked up by Kies when connecting via USB. I have tried changing the USB settings to Samsung Kies, as well as Ask on connection- no joy. Have tried another PC- no joy. Running Windows 7 v6.1.

We are both on the Optus network in Australia which has insufficient knowledge of the products they are selling, as does Samsung itself.

All help welcome and appreciated.

How to select USB mode.

There are different USB modes. To access the most common, go to Sttings>About Phone> USB Settings. I select "Ask on Connection" so I have a choice when I connect, although for me, the only mode that currently works is Mass Storage mode. When you plug the phone in, go to the home screen and you will be asked which connection mode you want.



1. set USB mode to ask
2. After plug phone in to usb, select mass storage mode
3. in the notification area (when you slide from top down), click where it says USB.
4. Select mount.

This is the only way I got my phone to work on my PC. And I have no used the samsung app that you speak of, but I dont think I need to anyways.


Check out this thread: (its where I got the info I posted from)

http://androidforums.com/samsung-galaxy-s/148491-answers-usb-connection-issues.html

 

[gerberman]

My husband and I have just purchased Galaxy S- neither one is picked up by Kies when connecting via USB. I have tried changing the USB settings to Samsung Kies, as well as Ask on connection- no joy. Have tried another PC- no joy. Running Windows 7 v6.1.

We are both on the Optus network in Australia which has insufficient knowledge of the products they are selling, as does Samsung itself.

All help welcome and appreciated.

Yes I have read of lots of people having probs, I have windows 7 and Kies finds my phone no problem, I run Kies first the plug the phone in (in Kies mode) and it finds it. I have seen people have success by trying other usb ports on the pc.

 

[ang3]

Kies cannot connect to the phone. but i can access the phone thru windows and look at all the folders, i did this with the phone on kies mode in the usb settings

 

[ang3]

nevermind it works now, just changed usb slots! geez