Orange 0.009

[I-desire]

In my recent bill every second text this fee is charged (which has now hit about 57p in a couple of days. What the hell is this all about as i'm on unlimited texts. Any explanations appreciated

 

[Eris Ed]

Unlimited means unlimited as far as texts are concerned, sounds like an Orange problem. Ask customer services about it (dial 150).

 

[I-desire]

Can't connect with customer service for some reason. Turns out it's delivery reports apparently. Swindling bunch of c****

*DELIVERY REPORTS OFF*

 

[Eris Ed]

Really?? That's not fair, but at least you have an explanation. Orange added the optional itemised billing to my account but they gave me a refund because I didn't ask for it. Sometimes it's too easy to incur additional charges.

 

[Phenomenological]

An extra few pennies from a customer is nothing to them. An extra few pennies from a million customers, however - That adds up. Such is the way networks are run.

 

[no fit state]

Charging for delivery reports is one of the reasons I'd never go back to Orange....most expensive network I've used.

 

[I-desire]

I guess if they get a quid off every customer who makes my mistake at the start it's a pretty tidy bonus. This should be made much clearer. The delivery report on the desire didn't even pop up as a text or anything, just when you long pressed the message it stated received or pending. It's ridicilous.
As for orange being the most expensive network myself i disagree after lote of research regarding the desire on other networks. No one touched orange's offers

 

[DjLukeW]

Its delievery reports that you get charged for

 

[DjLukeW]

Can't connect with customer service for some reason. Turns out it's delivery reports apparently. Swindling bunch of c****

*DELIVERY REPORTS OFF*

It states in your T&C's that you pay for delivery reports

 

[I-desire]

It states in your T&C's that you pay for delivery reports

Nope pal

 

[Phenomenological]

Nope pal

Actually yes it does.

Other charges - see the Price Guide for details. If you do not pay by direct debit or require itemised bills the charges set out in the Price Guide will apply.

In the price guide it mentions on page 4 that they aren't included, and mentions them in 9 other places, all with a charge of 1p per text listed. So count yourself lucky they charged less than that, and next time read the T&Cs properly.

Oh, and according to your original figures of 0.009p for ever other text and reaching 57p in a couple of days, you sent 6000 texts a day. That's more than one every 15 seconds 24 hours a day for two days. I think not?

 

[I-desire]

Actually yes it does.

In the price guide it mentions on page 4 that they aren't included, and mentions them in 9 other places, all with a charge of 1p per text listed. So count yourself lucky they charged less than that, and next time read the T&Cs properly.

Oh, and according to your original figures of 0.009p for ever other text and reaching 57p in a couple of days, you sent 6000 texts a day. That's more than one every 15 seconds 24 hours a day for two days. I think not?

Don't try and tell me what the documents i've recived say. None of it states a delivery report charge! And the reason i comes to 1p is the VAT. And as to your attempts to be wise it's 0.009 (0 pounds and the .009 rounded is .01 also known as one pence!!! That's 57 texts) Wiseguy

 

[Eris Ed]

How many people actually read the full T&C's before they sign up? I know I don't, and I doubt many other people do too. It would be very very easy for networks to have a simple list of features and services that can incur a charge, but last time I checked they were buried in endless pages of text. Of course, there's no incentive for the networks to make it clear what talk plan services will incur charges - too many people assume that they will only be charged for things after they ask for it. Sadly this is not the case and networks such as Orange make a small furtune by charging in the way they do.

BTW, I didn't receive any T&C's when I bought my phone from the Orange shop....apparently I need something called 'an internet' to read them......

 

[DjLukeW]

Nope pal

ha, i work for orange instore mate so i know it does. its not orange fault your paying extra, its your own fault

personally i tell people about the charge so you dont have to read it.

 

[DjLukeW]

BTW, I didn't receive any T&C's when I bought my phone from the Orange shop....apparently I need something called 'an internet' to read them......

the main t&c's are on top of the contract that was printed out. and the rest are online

 

[I-desire]

ha, i work for orange instore mate so i know it does. its not orange fault your paying extra, its your own fault

personally i tell people about the charge so you dont have to read it.

As i stated it's not in the documents i received!!! I'm not going to grind through terms&conditions online. I'd spend a day finding out maybe 2 or 3 things that would save me some 'precious' pennies... well worth it... not! I think an extrac harge that i didn't have with voda is certainly orange's fault (if you choose to call it that) since it's something you say yourself you tell people about in order to avoid confusion. For you to have to tell them this info it must be a costly mistake made by many, not just myself No need to be arrogant is there, i hope you give your customers great customer service as your attitude here would suggest... HAHA hint the sarcasm

 

[HTC_Desire]

As i stated it's not in the documents i received!!! I'm not going to grind through terms&conditions online.

Then don't complain about it. Especially when you have already noticed an issue that you couldn't be bothered to go and check your Ts and Cs for, despite it being pointed out to you.

I think an extrac harge that i didn't have with voda is certainly orange's fault

You really think that?????? Say no more I guess.

 

[NigelP]

I fell foul of that charge too. When I moved from Pay As You Go (where Delivery Reports were not charged), to Contract a couple of years ago. I carried on as normal and only knew about that when I got the first bill and had around

 

[I-desire]

I fell foul of that charge too. When I moved from Pay As You Go (where Delivery Reports were not charged), to Contract a couple of years ago. I carried on as normal and only knew about that when I got the first bill and had around

 

[nx1977]

Don't try and tell me what the documents i've recived say. None of it states a delivery report charge! And the reason i comes to 1p is the VAT. And as to your attempts to be wise it's 0.009 (0 pounds and the .009 rounded is .01 also known as one pence!!! That's 57 texts) Wiseguy

Orange have charged for delivery reports for at least 3 years now. Pretty much all networks now charge for them on their newer contracts.

As above, the contract you were given will say the full terms etc are located online.

Ignorance isnt a defence in law, so Orange wont cave in simply because you didnt read the terms of your contract.

 

[mikebell]

Orange SMS delivery reports are still free on Pay As You Go.

You can imagine the thinking of the execs: "Those penny-pinchers on PAYG won't stand paying for something so trivial so we might as well just give it to them for nothing. After all, it doesn't really cost us anything to send a delivery report. As for those with contracts, well they probably won't even notice."

 

[jay_kay]

Children, Children...WooooSaaa!

 

[Phenomenological]

Don't try and tell me what the documents i've recived say. None of it states a delivery report charge! And the reason i comes to 1p is the VAT. And as to your attempts to be wise it's 0.009 (0 pounds and the .009 rounded is .01 also known as one pence!!! That's 57 texts) Wiseguy

The terms and conditions are readily available online. It's the consumers responsibility to read through them, as it always has been, and Orange no doubt put a proviso on the paperwork they sent you telling you to check online for full terms and conditions. There's a good reason they're done online - So they can be changed when needed. It would be a bit of a waste of paper sending the full T&Cs out to everyone every time they were altered.

As to the charges, that's my mistake, for some reason I assumed it was in pence not pounds. Thought something seemed fishy!

 

[I-desire]

Ignorance isnt a defence in law, so Orange wont cave in simply because you didnt read the terms of your contract.

Not once did i say i expect them to cave in...
And if you'll read this thread and others carefully you will see that they do cave in as many were given a refund for those charges as they wern't told instore Damn ignorance ey

 

[Sprawlsy]

Just to add my bit to the debate, I changed from PAYG to contract when I got my Desire & quickly saw that I was being charged for delivery reports so turned them off. Yes you should read the T&Cs, however when you negotiate (I did it all over the phone) you haggle over minutes, texts and data i.e all the things that cost money. To not mention the delivery charge is a little bit on the poor side, particularly for customers who have changed from one service to another & didn't get charged previously.

They are quite within the rights not to do so, but it's not putting the customer at the centre of the experience now is it?!