Htc repair - not good!

[b0re]

I am experiencing a problem with HTC support and repair and would like to take this opportunity to tell you what is going on.

Around 2.5 months ago I sent my Nexus One for repair, I dropped it and damaged the corner and the frame, putting the battery cover of align.
I sent called the HTC repair centre in Miltonkeens and they collected the phone

Repair 1 (3 weeks) (Replaced housing)
2 weeks later I didn’t here anything from HTC, so I called them. I was told “we had your wrong email address, so we could not contact you” HTC had the correct contact number. I was told the phone had been repair, and I would receive a confirmation email. 30min later an email came through in HTML, I could not read it, I called back and had the email resent and paid the

 

[Roze]

Oh wow...that's rough man >_>; I dealt with HTC repair for a minor concern, and they seem sent me the part imediately. I've never sent my Nexus in...but I hope I don't have to suffer like you >_<;; Don't know what advice to give, you seemed to have done everything to get HTC to fix the problem.

 

[Teknologic]

Wow, up untill now I had heard nothing but praise for HTC repair and customer service.
Do you still have those pics of the original damage and the consequent damage?

Sucks for you man!

 

[MartinS]

Sorry to hear that it was so problematic.

I dealt with HTC repair in the UK and they were excellent.

 

[Duffin]

Ugh...that sucks. When I had my power button issue, I paid the deposit to get a replacement sent to me because i was worried something like that would happen for a repair.

 

[b0re]

Update -

Repair 6 (2 weeks)

17 August 2010 and it has the same fault I am totally fed up. The whole phone is not right there is a lip around the screen, the band on the back has a slight gap it seems when the repair centre allocated a new phone they build it and send it to you? The phone is going back.

Repair 7 (2 weeks)

I received the phone back with the same fault. It

 

[Roze]

bOre...oh dear lord : < I feel your pain there bud...wow...7 repairs? If anything you are persistent, I hope your efforts rewards yourself in the end...so did HTC fix it and book the headset under the right IME number?

 

[gmaoc]

I'm currently having a bit of bother with either HTC or MPRC.ie(phone repair company in ireland). MPRC carry out repairs for carrier Meteor in Ireland. I recently sent my Hero for repairs to MPRC on Meteor's advice as the the touchscreen was completely unresponsive! MPRC claimed to have sent the phone to the manufacturer and had it repaired. I received the phone back 16 days later with the same fault.

I don't know about the UK but I'm sure consumer rights are similar. I found this on Irelands National Consumer Agency's website.

***************************************************************************************************

The Sale of Goods and Supply of Services Act, 1980 gives legal rights to consumers in their dealings with retailers and service suppliers. The Act empowers consumers to take action for themselves. Most issues under the Act are civil legal matters to be dealt with between the parties to the contract.

Under the Act, goods should be:

• Of merchantable quality - the goods are of an acceptable standard
• As described - false or exaggerated claims must not be made by the seller
• Fit for intended purpose - be fit for the purpose they were bought for
• Correspond to the sample

Where goods do not conform to the above criteria, you are entitled under the Act to seek a repair, replacement or a refund.

The legislation does not specify whether it is the retailer/supplier or the customer who chooses the form of redress to be offered.

However,if a repair is offered and accepted, then it should be permanent. If not, and the same fault occurs again, then the buyer is entitled to seek another form of redress from the list.

You can also reject the retailer/supplier's offer if you wish to seek another form of redress. If you do, you may have to take the matter to the courts to have it resolved.
*****************************************************************************************************

I'm contacting both companies tomorrow and who ever is at fault will be giving me a new handset. Its the law. Check your consumer rights, you may get a solution a lot quicker if you quote your rights and demand a replacement?

Hope ye all get your issues sorted.

 

[rickynl]

Battery cover out of align huh?
Mine too..... let it drop once...
Now got a case for it so i wont notice anyway, however before my warranty is over i'm going to send it in for repair =)
Just hope they'll fix it asap...

 

[Roze]

Battery cover out of align huh?
Mine too..... let it drop once...
Now got a case for it so i wont notice anyway, however before me warranty is over i'm going to send it in for repair =)
Just hope they'll fix it asap...

Same for me, battery cover is not align as well, which resulted in annoying clicking noises when I press the top of the phone. I called HTC and they sent me a replacement battery cover with no question asked. It was OK at first, now the clicking noise is back and alignment is slowly verring off. I'm going to also send my phone in closer to when my warranty is up for it. Hopefully I won't experience the horror stories of HTC.

 

[b0re]

Ow my god after 5 months and 8 repair i got my money back from google.

The funny thing is i have still had arounf 5 calls from HTC repair centre asking when the need to pick up for repair.

No communication between google and HTC

Glad its over

shame on HTC

 

[jpav80]

I can attest to the incompetence of the HTC repair department. I had a very similar set of issues with my phone(s). I had a total of 8 cases started with HTC/Google. That included 6 swaps and 2 repairs. My feeling is that they simply don't test the phones thoroughly enough even when given direct instructions on how to reproduce issues. My issues included severe rebooting over and over on 3 headsets. There were terrible call qualities on 2 more, and then issues of screens with dead pixels on 3. I think the staff that takes the calls is very friendly and relatively helpful so I don't want to totally throw all the blame at them, but there is no communication with the actual people that repair phones. I also received swapped phones that looked like hell and rejected them immediately. Right now with my fingers crossed I did receive my phone that had the screen replaced to get rid of a couple of dead pixels. Glad to hear that you got your money back. At the end of the day I really like the phone, but what the hell! I won't buy a phone directly from a phone manufacturer like that ever again. It would be so much easier to go to the store and just demand another one.

Jay

 

[b0re]

I can attest to the incompetence of the HTC repair department. I had a very similar set of issues with my phone(s). I had a total of 8 cases started with HTC/Google. That included 6 swaps and 2 repairs. My feeling is that they simply don't test the phones thoroughly enough even when given direct instructions on how to reproduce issues. My issues included severe rebooting over and over on 3 headsets. There were terrible call qualities on 2 more, and then issues of screens with dead pixels on 3. I think the staff that takes the calls is very friendly and relatively helpful so I don't want to totally throw all the blame at them, but there is no communication with the actual people that repair phones. I also received swapped phones that looked like hell and rejected them immediately. Right now with my fingers crossed I did receive my phone that had the screen replaced to get rid of a couple of dead pixels. Glad to hear that you got your money back. At the end of the day I really like the phone, but what the hell! I won't buy a phone directly from a phone manufacturer like that ever again. It would be so much easier to go to the store and just demand another one.

Jay

i agree looks like google have move away for HTC now