Dear,
I understand how important it is for your device to function properly and I apologize for any inconvenience and frustration this has caused you. You will need to perform a soft reset. To perform a soft reset simply power off the device and remove the battery for about 30 seconds. You will also need to remove any third party applications that you may have on the device. Third party applications can sometimes conflict with the operating system of the device and cause problems with normal functions or other applications. If after you have removed the third party applications and you have performed a soft reset and you are still having this issue, you will need to perform a factory reset.
Please note that this procedure will delete all personal data, customizations, and files from your DROID Incredible, so be sure to perform a full backup prior to beginning. 1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button. 2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button. 3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER. 4. When asked to confirm, press VOLUME UP. If resetting the device is too difficult by pressing so many buttons at once, you can also reset the phone by formatting the phone storage. 1. Go to the