I am having one hell of a time with the IDIOTS at Sprint and the EVO I returned to them. My original EVO bought on launch day eventually had light leakage and dust under screen. I called Sprint and they said they would send me an EVO (refurb'd). I asked for a new unit but they sent me a refurb. Well the refurb gets here and guess what light leakage and screen separation. I call Sprint (4x) and they eventaully paid Asurion the $100 deductible and Asurion sent me a Brand New EVO. I was told by Sprint to send my original EVO to Asurion and take the refurb'd unit to a Sprint Corp. store and turn it over to them. Well I get to the Sprint Corp. store and they won't take the phone and said they don't care what Advanced Exchange says. I get back home and call Sprint and the e-mail me a UPS tracking label (8-18-2010). I send the phone omn 8-19-10 and the phone was received at Sprint docks in Louisville, KY on 8-26-10. Sprint has since been harassing me about the refurb'd unit. I have given the UPS tracking# 3X to Sprint and they seem to not care. Well this month my bill was charged the EVO that I sent to them and while talking with them AGAIN they say they have not received the phone. I went to the UPS webpage and tracked the phone myself and they still say they have not received it. The are about as incompetent as they come. It's like dealing with ******s. I have had to file a complaint with the BBB and California State Attorney Generals office. I received a call from a Sprint Executive team member saying they will track the phone and the issue, obviously they have not. This has become a nightmare