Help Sprint Email says Moments have 1.6

[Zumaki]

I understand that you have been sold the Samsung handset with out dated
version. I apologize for the inconvenience due to this. Currently we
are offering Moment with the Android 1.6 version. We are working to
launch the new software version for this. Once new version for Moment
is available, it will certainly be notified on sprint.comhttp://www.sprint.com.

I replied back and asked if I could get 1.6 from the Sprint store, as I am running 1.5. Stay tuned.

 

[LincKraker]

pretty cool. now if they would only upgrade us to a non out dated version....

 

[ABH]

Is that a cut and paste? The grammar makes it look like a scammer e-mail.

My Verizon contract on my BB ended this past weekend, and I am ready to jump to the Moment the instant they (Samsung or Sprint) officially announce that it will get 2.0.

 

[decalex]

Ya, as much as I want it, it does sound a little fishy.
In soviet russia, we have many moment.

 

[Thefoodman52]

.../\
../..\
...llll
...llll
...llll

I lol'd.

 

[Zumaki]

Reply from Sprint:

Thank you for your reply. I am happy to assist you with updating
software on your phone.

Yes you can update your phone Samsung Moment (SPH-M900) operating system
to Android 1.6 with Android User Interface. Please contact the nearest
Sprint Store at:
Lakeview Pointe Shopping Center
2204 N Perkins Rd
Stillwater, OK 74075
(405) 533-7727

Please make an appointment on phone before visiting to avoid any
inconvenience.

Thank you again for contacting Sprint.

Sooooo, I'll brb.

 

[jen8112]

Soo that means that we don't get updates sent to our phone and we have to go to the Sprint store for them to do it every time we need an update?!

 

[edp]

i just called sprint 3 different times about an os update just to be annoying and all 3 times was told there was no available update.

 

[Zumaki]

i just called sprint 3 different times about an os update just to be annoying and all 3 times was told there was no available update.

I called my store and was told to come on in, it will take like two minutes.

But this was after she told me to try it from home and I said "my phone says there's no firmware update available" and that's when she said to come on in. I asked "is it 1.6?" and got "um sure, yeah."

It's 15 degrees outside with 20mph winds, and I have finals to study for... so I'm not going. Especially since it sounded too good to be true anyway. See my sig.

 

[LincKraker]

i called my local repair center and just asked if there were any updates to the moment. and they said.... no updates at this moment..

 

[BenHoltz]

i called my local repair center and just asked if there were any updates to the moment. and they said.... no updates at this moment..

Confirmed. No 1.6 update.

 

[flu13]

Two local Sprint stores told me they didn't know of any update.

 

[decalex]

that's BS.
But, hey.. I got my (canned, nebulous) (non) response from samsung this morn.

Dear Alex,
Thank you for taking the time to inform us of the many issues concerning your Samsung product. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our business.
We will forward your feedback along to the concerned parties for consideration and review.
We are unable to speculate when/if this software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Thank you again for your comments.
Thank you for your understanding and patience.
Sincerely,
Technical Support

Thank god they cleared that one up. High-five.

 

[BenHoltz]

I would suggest everyone here follow SamsungMobileUS (Official) on twitter and contact them with any problems or questions via Samsung Mobile USA (SamsungMobileUS) on Twitter .

I have talked directly with Level 3 support staff at Samsung and they are actively making fixes for our problems... the crappy thing is that they will not give a date for a fix, but I feel it will be coming sooner rather than later the way the tech was talking.

 

[agent0014]

I would suggest everyone here follow SamsungMobileUS (Official) on twitter and contact them with any problems or questions via Samsung Mobile USA (SamsungMobileUS) on Twitter .

I have talked directly with Level 3 support staff at Samsung and they are actively making fixes for our problems... the crappy thing is that they will not give a date for a fix, but I feel it will be coming sooner rather than later the way the tech was talking.

Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

 

[Zumaki]

Someone at Sprint called me just now to let me know their training info was incorrect and they don't have 1.6. False alarm

But at least now we know a little more about how inept the customer support is...

 

[BenHoltz]

Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

Try emailing all you want... I only get the canned responses from their email line. Today, I just got a replacement device from a level 3 tech that responded to my query via twitter.

Regards,
BenHoltz

 

[agent0014]

Alright, that's what I was looking for... an indication on how seriously they take their twitter account. It really varies from company to company (I should know, since part of what my company does is help our clients get on that bandwagon lol).

 

[CriticalCritic]

Do we feel that twitter is the preferred contact method for that type of feedback? I'm all for it as it's easy, but I just want to make sure we don't think that email would make more of an impact. Thoughts?

Well, from a business perspective, which would make more of an impact to you? Requesting that the manager speak to you in private so that you can explain and discuss the intricacies of your problem, which they may or may not choose to even see you in the first place (EMAIL). OR Going out in front of the business with a speakerphone, and making the issue known to everyone that has any interest (Twitter).

Personally, I think Twitter will make more of an impact.

 

[decalex]

for what it's worth, a guy on twitter (@hcamn) just said this a minute ago:

Sprint confirms that patch for Samsung Moment battery meter and assisted GPS are coming soon

At this point, I'll take what I can get.

 

[arashed31]

I couldn't care less about aGPS. I just want the actual GPS to work whenever I want it to instead of on its own.