Rogers Dream 1.6 Update

[mjschmidt]

I don't want to bring any bad karma into this, but suppose we will get 1.6 update.

What are we going to do a year from now when 3.1 is available? The whole thing again?

I'm starting to think that getting updates from HTC and leaving Rogers out of it would probably serve us best...

In the end, it will come to this:

Rogers will learn from their mistake, and we will get proper Android support going forward.

OR

Whether or not we get 1.6, Rogers will fail to properly support Android.

If it is the latter, we as consumers must be prepared to take real steps to punish Rogers with our business, or lack there-of. If we are not actually willing to do something in the end, then it is a lot of "sound and fury, signifying little" (to paraphrase the great bard). It's like needing to give your child a consequence when he/she is bad. If there is no meaningful consequence, they only learn that they can continue to do bad things with no fear of reprisal.

As consumers, our options if Rogers refuses to properly support Android are as follows:

1. Do nothing, and nothing changes.
2. Stay with Rogers and root our phones, thus voiding our warranty, but allowing us access to updates. At the end of our contracts we can choose to leave, or not.
3. Root our phones to get the updates we need, and either demand to be released from our contracts, or pay the fee to be released if we can't get out of our contracts. At that point with option 3 it would be helpful to have the opinion of a contact lawyer, either to see if we have grounds to be released from our contracts, or to see if it would satisfy the requirements for a class action suit in Canada.

If enough Android users are willing to take their business from Rogers, they _might_ take notice.

Can anyone get some details on the actual fees to severe the contract? Or if we have grounds to be released from the contracts? Opinion won't do us any good here, we need to know for sure.

Attention Rogers: if you're reading this, maybe you won't care, but we are seriously considering these options. Most Android owners are proud geeks, and we don't give up on these things. We also know how to use this thing called "the internet" to communicate with others, research, and disseminate important information; like that potential Rogers customers should reconsider buying Android phones from Rogers if they aren't going to be supported.

 

[TinBasher77]

Ok so the petition has been started. Please take the time to sign it and spread the word!

Rogers to Supply the Android 1.6 Update:
http://www.thepetitionsite.com/petition/815405940

 

[RatTub]

Can anyone get some details on the actual fees to severe the contract? Or if we have grounds to be released from the contracts?

From Rogers's Personal Plan page (click on "Legal Disclaimer" at the bottom of the page) :

The ECF is the greater of (i) $100 or (ii) $20 per month 
remaining in the service agreement, to a maximum of $400 (plus 
applicable taxes), and applies for each line in the plan that is 
terminated. In connection with your wireless data service, a Data 
Early Cancellation Fee (DECF) also applies if, for any reason, 
your service is terminated prior to the end of your plan's 
commitment term (Data Term). The DECF is the greater of (i) $25 
or (ii) $5 per month remaining in the Data Term, to a maximum of 
$100 (plus applicable taxes), and applies in addition to the ECF 
for termination of your service agreement. If you subscribe to a 
plan combining both voice and data services, both the ECF and the 
DECF apply.

 

[mjschmidt]

Ok so the petition has been started. Please take the time to sign it and spread the word!

Rogers to Supply the Android 1.6 Update:
http://www.thepetitionsite.com/petition/815405940

Signed, and tweeted.

"Rogers Android: sign the petition to ask Rogers for Android 1.6 http://www.thepetitionsite.com/petition/815405940"

 

[RatTub]

I also found "Our commitment to you".

I guess we could go through the list and see what we can use. I haven't had time to read the whole list though.

 

[mjschmidt]

The ECF is the greater of (i) $100 or (ii) $20 per month 
remaining in the service agreement, to a maximum of $400 (plus 
applicable taxes), and applies for each line in the plan that is 
terminated. In connection with your wireless data service, a Data 
Early Cancellation Fee (DECF) also applies if, for any reason, 
your service is terminated prior to the end of your plan's 
commitment term (Data Term). The DECF is the greater of (i) $25 
or (ii) $5 per month remaining in the Data Term, to a maximum of 
$100 (plus applicable taxes), and applies in addition to the ECF 
for termination of your service agreement. If you subscribe to a 
plan combining both voice and data services, both the ECF and the 
DECF apply.

So the cost for most of us to get out of our contracts will be $500. To put that in to perspective, for those of us who signed up for a new 3 year contract to get the new android phones, that would be about $2160 over 3 years (based on $30 for voice and $30 for data).

We also need to find out about getting out of our contracts legally without incurring the fee. Does anyone here know a lawyer who might be able to tell us with out paying expensive lawyers fees. ;-)

 

[Klenya]

Ok so the petition has been started. Please take the time to sign it and spread the word!

Rogers to Supply the Android 1.6 Update:
http://www.thepetitionsite.com/petition/815405940

Why nothing appears after I sing it. It still shows 0 signed!

 

[Andy2010]

"Our Commitment TO YOU

You can count on Rogers to provide the world's most advance and accessible communications solutions, and leading EDGE content across multi platforms.
Our goal is to bring you the latest technology and services that are designed for you, offer you choice and meet your high expectations."



Hmm.. where's the leading Edge content we suppose to get? Since when our expectation is being met?

 

[TinBasher77]

Ya something got screwed up, gonna do another one.

 

[gnugu]

Here we go, I'm not Rogers customer but I can help this way Rogers to Supply the Android 1.6 Update | gnugu.

 

[TinBasher77]

Sorry everyone there was a mess up with the account I created. I've started a new one at a different site. Much less confusing.

Rogers to Supply the Android 1.6 Update Petition : [ powered by iPetitions.com ]

This one is up and running.

 

[gnugu]

I signed and nothing shows up.

 

[TinBasher77]

I signed and nothing shows up.

Sorry ya try this one instead..Rogers to Supply the Android 1.6 Update Petition : [ powered by iPetitions.com ]

 

[mjschmidt]

Sorry ya try this one instead..Rogers to Supply the Android 1.6 Update Petition : [ powered by iPetitions.com ]

Signed. Strangely it isn't showing my comment! Oh well.

 

[TinBasher77]

Signed. Strangely it isn't showing my comment! Oh well.

Weird it says a comment wasn't entered. At least this one is working.

 

[Andy2010]

1. nuggie2010
   @RogersMary Mary u know this isn't helping to keep customers hanging in the dark. 6 minutes ago from web in reply to RogersMary
   • Delete
2. nuggie2010
   @RogersMary all i want to know is will your team get back to you if they decide not to do anything about it. So we can move on. 12 minutes ago from web in reply to RogersMary
   • Delete
3. nuggie2010
   @RogersMary But my question is different. I want to know the process. I am not asking you to reveal anything. 12 minutes ago from web in reply to RogersMary
   • Delete
4. RogersMary
   @nuggie2010 Hi Andrew. The answer is still the same today. We can not discuss upgrades before they may or may not be released. 35 minutes ago from CoTweet in reply to nuggie2010

 

[gnugu]

I also spread the word here Rogers lack of support for Android devices. - Android Community Forums

 

[bunhead]

So has anyone actually written an email to the Office of the Ombudsman yet? I am wondering if that will bring any other results.

 

[Andy2010]

So has anyone actually written an email to the Office of the Ombudsman yet? I am wondering if that will bring any other results.

I already did. It gets forwarded to Office of the president. Useless.

 

[Andy2010]

Okay guys, see you all on Friday. I am off to Harrison Hotspring Resort to stay a night.

 

[fugdup]

Coop, you are brave to get the Eve already. I chickened out. I kept asking questions at the local rogers outlets but the answers, while sufficient, didn't fill me with confidence. I often knew more about Android than the guy behind the counter.

PLUS, I couldn't find any info about the Eve being big in the States. Sucks to depend on that market but I might want some accessories that are slightly similar to all the icrap sold at Best Buy and Chinatown summer markets. I had this issue with the Samsung P2 a number of years ago: lots of accessories for ipod/phones but not much for my media player - and it seems odd to me to buy things solely based on the availability of accessories.

Because this tread has been mostly about HTC and a little about the LG Eve, I have been quiet, but, just to asure you guys, I have emailed LG and got this:

"Hello Thank you for contacting LG Customer service. We are here to help provide you with the answers or guidance you need. If you require further assistance please submit a new request or contact customer service at 1-888-542-2623. Unfortunately there is no plan on updating the Android version on this model. Regards LG Canada"

So...I replied to them and haven't recieved a response yet. I want to say that the Eve is an awesome phone. I am having a blast with it, but, just like everyone else, I want the newest versions of software possible to get the newest apps. I am joining the petition and hoping this get resolved for us android users.

 

[TinBasher77]

Because this tread has been mostly about HTC and a little about the LG Eve, I have been quiet, but, just to asure you guys, I have emailed LG and got this:

So...I replied to them and haven't recieved a response yet. I want to say that the Eve is an awesome phone. I am having a blast with it, but, just like everyone else, I want the newest versions of software possible to get the newest apps. I am joining the petition and hoping this get resolved for us android users.

Wow! A flat out no?? Man that kind of answer just makes my blood boil!! How can you release any kind of hardware and not update it?

Best of luck and I hope you get a better response from LG on this one.

 

[mjschmidt]

I also spread the word here Rogers lack of support for Android devices. - Android Community Forums

Looks like you got thread-jacked by some 12 year olds. ;-)

 

[gnugu]

anything beyond 2/0 or 2.1 I'd prob just buy a new phone

Careful! You are giving Rogers one less reason to give you an upgrade!

 

[GreatBigDog]

Signed the petition

gbd