well i just kept contacting them, at first i thought they shipped it after the day i won. but i guess they waited a little because it was thanksgiving week, so they sent the phone to me the following week dec 4th. got to me today dec 10th, which was only 4 days since shipping it out. now the people who win around christmas should expect a delay a little, but shouldn't worry because they will get it. probably in early jan 2010 which is not too far away. hope this helped you