After giving myself a 24 hour cooling off period, little good that did me, I took up arms with T-mobile today. Long story short they're sending me a new phone.
Short story long, if you saw my
previous post I was a bit more than upset over not receiving the OTA. I called T-mobile this afternoon and I told the first CSR that I never got the JI6 update, he asked me all kinds of probing questions and put me on hold for about 6 minutes to do something only to come back and inform me that Samsung would be pushing out the update sometime in the late fall. Huh? Late fall? It came out almost a month ago, and was supposed to run through the 31st. "
Well sir, the information the engineers are telling me says it could be into late December." Um, no.
"I'm willing to bet you're talking about the 2.2 OS update, not the hotfix known as JI6." "Oh," he says,
"hold on." After 4 minutes, he comes back on the line to immediately read me word for word what the JI6 update included, why? I don't know, but he followed that up with,
"I can put you through to the Technical support group who will push you the update." OK whatever.
Tech support: And I should have known immediately that something was very wrong when they didn't address themselves as Smartphone support as they usually do. Anyway after explaining what my situation is, she almost cuts me off to tell me that she can't push the update to me. Instead she has to take my information, and forward it to Google and wait for a response. Huh? Google? Really? What, I have a Nexus 1 now? I wish.
(No, I mean really I wish I had one of those, I would rather deal with a real company that gives a crap about service, but anyway.) Out of frustration I say do whatever you want. I already made up my mind that I'm going to call back later to deal with hopefully be a smarter bunch of people. At some point during this exchange she tells me that the reason it was so loud in the background is because it's basically their Friday and everyone is getting ready to go home. Well now, I'm really pissed. You just admitted that you would rather leave then help, but still I indulge her just a bit longer. She then goes on to say that she has notes on how to work around the GPS issue and other things because she had experience with this stuff and it was all on her computer. She puts me on hold to look for this
"stuff" that mysteriously disappeared from her computer. Now here's the good part. She says that if I don't have my update by Friday that she will call me back on Friday to walk me through her fix solution. (She has it it home?) OK, in addition to being pissed, now I'm freaked out. I hang up grab a Guinness and work on some other projects.
2nd call: The first woman I speak to I immediately apologize to her in advance if I get agitated during this process, but this is what's going on. In addition to explaining my original situation, I tell her about my last experience and close with the whole, I will give up this phone and T-mobile if we can't come to an agreement tonight. She puts me over to Smartphone support. They actually address themselves as such this time. This guy did something no other CSR has ever done to me before ever. He shut up and let me explain my situation without walking me through a scripted bunch of inane steps to get to a problem. (Till the end of the discussion anyway) So we both agreed that Google has nothing to do with anything. He supposedly upped my complaint to their engineers along with a few other people that didn't get the update and claims that there will be another wave of updates over the next 2 weeks. OR I can trade all of that back right now and he'll send me a new phone right now with the update installed. Hmmm. I tell him that I've waited this long, I'll give it the benefit of a week. If I don't have an update in a week, I'm taking a new phone. He noted that in the system, and now I wait. I also threw in the whole how I got ****ed on the Behold 2 and he immediately cringed. Leads me to believe that he too owned one before the Vibrant. Oh, and at the end of the discussion when I had him confirm that the correct IMEI number was on record, he went through his script for troubleshooting. Have I power cycled the phone, have I modified it, did I root it, etc. Whatever.
The only reason I'm giving them the benefit of a very big doubt is because I just looked and I have 2 apps short of 11 pages of apps on my phone, settings, screens, and everything else, I just don't want to have to get all that back the way it is on another device if I don't have to.
So what I can take from this so far is that we're definitely getting 2.2 sometime before 2011. T-mobiles "engineers" are an awful bunch. Samsung really needs to work on their infrastructure if they really want to compete beyond this phone. I have far too many apps, and I'm too patient for my own good. I'll follow up in a week.
Edit: Sorry about the lengthy post, I used to be a writer and occasionally I get carried away.
