Help Is sprint charging to replace Evos?

[geomens]

I just called Sprint customer service about my rebooting Evo and after a visit to the store and a hard reset that did nothing, they offered to replace it for me but at a cost of $35.00. I have replaced 2 Pres in the past year and not once did I have to pay anything. Is this a new policy? Are the other carriers charging to replace phones under warranty?

 

[sitlet]

No. Thats a hardware defect and is covered under the warranty for free.

 

[Mr. Ed]

Some stores are trying to charge customers a service fee ...sometimes as activation....others as restock. Ultimately it is wrong. Speak with the manager at that location or call cust service

 

[ScorpDX]

http://androidforums.com/sprint/206868-new-tep-policy.html

 

[Mr. Ed]

http://androidforums.com/sprint/206868-new-tep-policy.html

This is for insurance damaged phone repair...not warranty/ defect replacement (from the way I read it and have understood it to be. It has been reported that the stores are charging everyone.....however if one calls the cust service line with a warranty issue a warranty replacement is sent as it should be.