My problem with the "New Policy" is that it wasn't in place when I bought my phone. If they want a new policy from now on, fine, but they shouldn't be able to change the policy once I have signed a 2 year agreement.
i would have to actually dig out the policies...but this is the way I understand it, and the best way I can explain it
in short,
your contract is directly related to an agreement to purchase cell service from sprint. There are no implied or written device warranties in that contract, and nothing regarding replacement and repair of devices other than a refer to device manufacturer clause.
you (like I) opted to purchase an add on insurance policy separate from that agreement. I am still unclear of which you have...there are two versions one that covers a few things..and then a $2 or $3 add on that covers even more. You are not obligated under your contract to purchase this insurance and can cancel it at any time. They are two separate entities and honestly have nothing to do with each other. Now, should they completely stop offering say 3g/internet or change their minute plans and say you have to pay more...those would be good examples of breach of contract. Believe it or not it has happened, and when people call them on it Sprint does let them out of their contract. It isn't an easy process but I have seen it.
I still don't know enough about the policy to really make comments on it...but from what I have read...it should not effect those that have both of the insurance options available.
The question then becomes the warranty. It is HTC's product, offered by Sprint. Being a very actively spending consumer, and running a retail store myself all I can really say is this is the way it is headed. More and more locations like Home Depot, Best Buy, etc are referring customers to the manufacturer, as the manufacturers are becoming more stringent on how they reimburse the retailer for returned merchandise. In my case there are alot of products that I carry that become a complete loss...the manufacturer gives me absolutely nothing.
The stores answer...contact the manufacturer.
From what I see, Sprint will make more changes considering the recent reports of their losses. They will start cutting back wherever they can.
This is just all speculation of course...it could be that they simply just don't like us as people and they are doing it to piss us off.
In the end I know you just want your phone fixed...
you may only have two options but I feel your best bet is to find a corporate repair store or even call customer service. Many of times they can set up for replacing the phone over the phone