Just had a online chat with Customer service rap. See what he says.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Paxton'
Paxton: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have Android 2.1
Visitor: but the website says it comes with 2.2
Visitor: is there any update
Visitor: why havent I recieved it?
Paxton: I understand that you want information regarding andriod 2.2. Am I right?
Visitor: yes
Visitor: also about why on the website its saying that samsung captivate comes with 2.2.
Paxton: As it is about to release that the reason it has been posted on Samsung website.
Visitor: can you give me a specific date?
Paxton: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: but posting that it comes with 2.2 is also leading to inaccurate information and confusion.
Paxton: When the update is official, it will be posted on our web site in the Samsung Download Center.
Visitor: but I am just saying that its wrong that I got it last month and I dont have latest software but people who will buy it now, will have it stocked?
Visitor: anybody there?
Paxton: Not to worry once the update is released you can update the phone.
Paxton: You will get a notification message from your carrier from where you can update "OTA".
Visitor: I want the date sir, I have been waiting for a long time. Is there anything called customer service, you guys ae sayng that since september
Visitor: can you atleast tell me why so much delay?
Paxton: I understand your concern.
Visitor: and what are you doing to help me? atleast tell me why there is so much delay
Paxton: Unfortunately we don't have information regarding the release date for the update. Once it's official you can find it on the Samsung Download Center.
Visitor: what are you guys hiding from us? why are you not open about it?
Visitor: ok if i buy a new phone now, will it come with 2.2?
Paxton: I am sorry it will not come with the latest phone.
Visitor: but your website says it will be
Paxton: Can you hold for 2 minutes while I gather required information?
Visitor: yes
Paxton: Thank you.
Visitor: I am waiting here
Paxton: Thank you for holding.
Paxton: I am sorry for the confusion, but you will get it with android 2.1 later it will be update to andriod 2.2 when it's released.
Visitor: so you are saying, you are misleading new customers ?
Paxton: I apologize for the confusion, I am positive that it will be released very soon.