need advice on insurance issue...

[jp0013]

okay, so my Evo won't charge (USB or wall.) I don't know what happened, but I tried to power it on this morning, it vibrated and that was it. Normally I would just say whatever and send it in for a replacement. But it gets complicated.

Phone is flashed with CyanogenMod 6.1 and thus the warranty is voided. Does this mean my insurance is voided too? I guess I'm a little unclear on that. If I sent it back, I wouldn't think that whoever the insurance provider is would be able to power on the phone to see the custom ROM so should I just chance it?

It's amazing to me that the phone did this, just out of nowhere, though it seems like I'm not the first one that this has happened to.

Any advice?

 

[lordofthereef]

Do you have warranty through Sprint? I thought they allow you to just take the phone in and they replace it for you?

 

[sitlet]

Just unroot and reflash the stock rom. Sprint will never know the difference. DONT take it to a sprint store rooted, thats just asking for trouble.

And FYI, this isnt an insurance issue. This is a hardware defect which is covered under the 1 year warranty. Unless the phone is physically damaged, or water damaged, sprint should cover it and give you a replacement.

 

[lordofthereef]

It sounds like he isn't even able to communicate with the phone at all based on the original post. Again, I do think Sprint will just swap it out under insurance. I'd rather have it swapped under insurance than ship it out under a two year warranty. After all, the insurance IS being paid for...

 

[jp0013]

It sounds like he isn't even able to communicate with the phone at all based on the original post. Again, I do think Sprint will just swap it out under insurance. I'd rather have it swapped under insurance than ship it out under a two year warranty. After all, the insurance IS being paid for...

This is correct, I couldn't even power the phone on. I left it on the charger and came home from my Saturday late Thanksgiving, and it was fully charged. I have had so many problems with this phone with constant random reboots and now this. Maybe my phone's a lemon and I'll just unroot and take it to Sprint for a replacement or file an insurance claim...

Thanks for the help guys.

 

[sitlet]

well if YOU cant power the phone on, I doubt sprint will be able to. again, take it to a sprint store, show them the problem, and they will give you or send you a replacement.

 

[lordofthereef]

This is correct, I couldn't even power the phone on. I left it on the charger and came home from my Saturday late Thanksgiving, and it was fully charged. I have had so many problems with this phone with constant random reboots and now this. Maybe my phone's a lemon and I'll just unroot and take it to Sprint for a replacement or file an insurance claim...

Thanks for the help guys.

I'm confused. How are you going to unroot it if you can't even access the phone through your pc?

 

[jp0013]

I'm confused. How are you going to unroot it if you can't even access the phone through your pc?

Like I said, I came home from my family's house yesterday (from a late Thanksgiving dinner) and had left the phone on the charger all day. At some point, the phone appears to have begun charging again. So for now, all is well, but the constant problems from my Evo are just beginning to be too much. Maybe I'll try again with another one.

 

[crewchief227]

I am running my EVO unrooted and have never had these problems that keep coming up with other peoples phones. I have noticed and maybe this is the problem that running it rooted with custom (or experimental) roms could be the source of the problem. Flame suit on.

 

[lordofthereef]

Like I said, I came home from my family's house yesterday (from a late Thanksgiving dinner) and had left the phone on the charger all day. At some point, the phone appears to have begun charging again. So for now, all is well, but the constant problems from my Evo are just beginning to be too much. Maybe I'll try again with another one.

No offense, but this was not at all clear from your original post. If you are able to access the phone, then by all means, unroot it, load it back to stock, and tell them about your issues. I think everyone here thought you had a rooted phone that was no longer turning on and you were nervous about taking it in due to the fact that they might still be able to tell that it was rooted.

 

[Mr. Ed]

given the new info you have given unroot it while you can, go stock for a few days and see if the issue is still there...if it is take it in to a sprint repair center and tell them what is going on. if they can replicate it they will either fix it or get you a replacement on your insurance...which is the way i would go considering all of the horror stories I have read of sending the phone to HTC for repair...it taking 3 weeks, and HTC just telling you it is your fault and charging for the repair.

 

[1BadBoy]

What if you hadn't purchased the Sprint insurance? I just ordered 3 Evo phones (will arrive Wednesday). To insure each would cost just about $25/month. In 1 year, we would pay $300.00. If I don't insure them, I can save that money and use it if something really does happen to phone (broken, lost, etc.).

I just read today about all the charging problems with the initial models (not too sure it's been fixed though with new version of the Evo hardware), and I'm nervous that not carrying insurance. But I hate to pay so much for 3 phones. We're already paying a lot just for service.

The phone comes with 1 year warrantee, but as I've read, HTC simply seems to claim any damage is the user's fault and charges around $200 ($240 I think).

Will Sprint still swap it out if I have a problem, but don't have insurance on the phones?

 

[sitlet]

THe phone comes with a 1 year warranty which covers hardware and software defects. Basically anything that wasnt caused by you dropping the phone, water damage etc should be covered.

 

[lordofthereef]

What if you hadn't purchased the Sprint insurance? I just ordered 3 Evo phones (will arrive Wednesday). To insure each would cost just about $25/month. In 1 year, we would pay $300.00. If I don't insure them, I can save that money and use it if something really does happen to phone (broken, lost, etc.).

I just read today about all the charging problems with the initial models (not too sure it's been fixed though with new version of the Evo hardware), and I'm nervous that not carrying insurance. But I hate to pay so much for 3 phones. We're already paying a lot just for service.

The phone comes with 1 year warrantee, but as I've read, HTC simply seems to claim any damage is the user's fault and charges around $200 ($240 I think).

Will Sprint still swap it out if I have a problem, but don't have insurance on the phones?

I don't think anyone can give you a 100% "yes you will get the phone repaired". If there is really any sort of damage to the phone, say you dropped it once, then months later there is a problem, they probably can and do reserve the right to tell you that because it was dropped it is now your fault and you are responsible for the repairs.

 

[Mr. Ed]

I don't think anyone can give you a 100% "yes you will get the phone repaired". If there is really any sort of damage to the phone, say you dropped it once, then months later there is a problem, they probably can and do reserve the right to tell you that because it was dropped it is now your fault and you are responsible for the repairs.

You are referring to warranty correct? Insurance would cover a situation like you described.....

 

[IAmSixNine]

HUM.. OK so from what i remember back in my sprint repair days.

Manufactureres warranty covers manufactureres defect. So the charging ports or cracks near the power button are covered under this. It will take several weeks and you are senidng it directly to the manufacturer. If they deem it customer abuse they will charge a repair fee.

Sprint Service and Repair. 4 bucks a month, covers manufacturers defects. This can be handled in sprint stores that are authorized for service and repair. Does not cover customer abuse or water damage. Same as manufacturer warratnty but your paying 4 bucks a month for the option to go to a sprint store and have it handled then, most times you get a phone same day if they have a replacement in stock or 48 hours after they create a ticket to have the phone replaced. Again, manufacturers is free but your with out the phone, so 4 bucks a month is more of a service fee to have stuff handled faster. Thats how i see it.

Insurance is 4 bucks a month. can be filed online or in a store, smart phones have a $100.00 deductible. This covers broken screens, water damage, lost or stolen, or other physical damage.

You can have both types, service and repair plus insurance for a total of 7 a month, which saves you a whole dollar on each bill per device. LOL Now keep in mind, you are paying for the service and convience. Yes a manufacturers defect can be sent to HTC directly and might be free, but you are with out the phone for weeks. With the Service and repair option at 4 or 7 dollars on your acct, then you can have it handled in a Sprint store directly. You might walk out with a replacement phone that day, or they order one which usually takes 48 hours. Still a lot shorter then 3 weeks as some people have mentioned.
Also this insurance can only be added at time of new actication, upgrade or handset swap. It cant be added on the spot to get the repair done. I actually think you have 30 days to add it with new activation or upgrade. I personally thought i have seen the option to add it after i did an ESN swap to change a device but not 100% sure what the policy is on that.

 

[lordofthereef]

I don't think I follow the difference between the $4/mo and $7/mo plan.

Is $4/mo just insurance such that if it breaks, is lost, etc. and it is your fault you pay $100 and they replace it but if there is a manufacturer defect you still need to send it out where as the $7 avoids the need to send it out and you will just get it swapped out on the spot?

 

[IAmSixNine]

I don't think I follow the difference between the $4/mo and $7/mo plan.

Is $4/mo just insurance such that if it breaks, is lost, etc. and it is your fault you pay $100 and they replace it but if there is a manufacturer defect you still need to send it out where as the $7 avoids the need to send it out and you will just get it swapped out on the spot?

You need to look at it as 2 different services.
1 services is for manufacturer defects 1 service is for you breaking or loosing the phone.
Your paying for the conviencence of being able to take a manufacturer problem to a local store and having it replaced a whole lot faster then sending it off your self.
Your not confused. Your right in your statement that 7 avoids the need to send it off (manufacturer problem) and get it swapped out on the spot (on the spot if they have a replacement in stock, rarely happens, most of the time they order a replacement and its a 48hr turn around.)
2 insurances are offered. 4 bucks each by them selves, if you have both they discount it and chage 7 total.

 

[lordofthereef]

You need to look at it as 2 different services.

Your paying for the conviencence of being able to take a manufacturer problem to a local store and having it replaced a whole lot faster then sending it off your self.

This is what I wasn't understanding. Thanks for clearing it up for me! Question though, if you only had this pid for, does it extend the warranty to two years? (assuming you keep paying that small monthly fee)

 

[Mr. Ed]

I always received the explanation that it is good as long as you have the phe and are paying for the insurance. I asked once in the store...and had many many phones fixed or replaced....it isn't like an extended warranty....its insurance. In the event that they no longer have the ability to repair...and no longer have refurbs....it would be replaced with the current equivelant.

This is what I wasn't understanding. Thanks for clearing it up for me! Question though, if you only had this pid for, does it extend the warranty to two years? (assuming you keep paying that small monthly fee)

 

[IAmSixNine]

Yes this covers devices out of warranty. Whats nice is if you have an older deivce and you have the insurance, and they cant replace it for you, they are supposed to give you an equivelant device, often times i have heard of people getting newer devices if their odler device couldnt be replaced right away..