Eris Locking Up !

[blindman13]

Yep, same thing happened yesterday when I got a txt. Had to hard reset. I hope this issue gets fixed.

 

[rdalev]

Apparentely , a hard reset doesn't solve the problem, so no sense in doing it.

I emailed HTC, just to make them aware of my situation.....................which everyone should do ! Link below !

EMAIL HTC !!!

HTC Mobile Phones - Customer Service - Hotline Support

Again, they will ask you for your serial #..........which is located underneath the battery !

 

[50chendt]

My Eris has froze twice since i got the update and i didnt get a text either time i was just unlocking the screen to use the phone. pulled the battery and it began to work again.

 

[cap10mark]

So is there a way to back up your entire Eris in case of failure? When you guys had to do a hard reset, did it literally act as if it's a new phone? Had to go to each setting and re customize? Did you have to download all your apps again? Set up all your email accounts? Wallpapers? Etc?

Nothing to worry about if you are a Google user like myself. It went back to original factory setting albeit the new update I installed. My contacts came right back when I set the phone up again under my gmail account. My apps were listed under downloads in the market. It was a real simple process for me.

 

[cap10mark]

As far as the hard reset...still going with no freeze ups. I even downloaded the HTC battery widget today. My Eris has been off charge since 5:15am eastern time. I have made several phone calls at 10-15 mins each, close to 100 sms plus mms, ton of email received and read and a lot of web browsing. As of right now, 8:30pm eastern time, I have 51% battery left.

 

[skybax22]

Fourth freeze today...

 

[seymorian]

To get your eris to stop locking up you have to disable auto backlight................hope this helps

 

[rdalev]

To get your eris to stop locking up you have to disable auto backlight................hope this helps

So lets say disabling auto backlight fixes the issue :

#1 Why should you have to disable anything to fix this issue?

#2 I've had auto backlight on since day one and the only time lock-ups have occured was "AFTER" the update.............reason please ?

#3 And your source for this fix is ?

 

[cap10mark]

To get your eris to stop locking up you have to disable auto backlight................hope this helps

I'm going to uncheck the auto backlight box and see if I get any freeze issues. Been fine since the hard reset...here I go

So lets say disabling auto backlight fixes the issue :

#1 Why should you have to disable anything to fix this issue?

#2 I've had auto backlight on since day one and the only time lock-ups have occured was "AFTER" the update.............reason please ?

#3 And your source for this fix is ?

I agree on all 3 listed...especially #3

 

[MJL]

To get your eris to stop locking up you have to disable auto backlight................hope this helps

Riiiiiiiiiight, you figured it out!

Turned off auto backlight the first day I got the phone and still had lock ups, so much for that theory....

 

[Ataranine]

It did this to me a couple times, maybe a day or two, after I updated. . been a week since then and hasn't done it again.
I suggest power-cycling your phone. Lol at the autobacklight thing.

 

[DDustiNN]

Mine froze last night after a phone call. I received a text message during the call. I hit the end button to end the call, but she had already hung up so the call was already ended, and it turned my screen off. So I pressed the end button to turn it back on, no problem. Except... the slide-to-unlock wouldn't work. The menu button wouldn't work either. I could turn the screen on and off as much as I wanted to with the end button, but the touch screen was completely unresponsive. I had to pull the battery, then everything went back to normal after reboot.

First time that's happened to me, and I did not like it

 

[_lowedown]

Mine froze after a phone call for the first time. My brother in law on the other hand has had his phone freeze 9 times since the update. Usually happens to him when receiving a text message or a message from Google talk.

 

[spartan141]

i bet it has got something to do with the swiping from the gray bar thing that they did to our phones. i liked it better when i could swipe anywhere to unlock. im taking my phone back and getting one that doesent have the update, not going to install the update untill they fix this issue.

 

[dumdumgirl4life]

Everybody with lock-up problem, try "menu" button instead of swiping. It worked for me. Use it until fix comes in...

 

[SBacklin]

Apparentely , a hard reset doesn't solve the problem, so no sense in doing it.

I emailed HTC, just to make them aware of my situation.....................which everyone should do ! Link below !

EMAIL HTC !!!

HTC Mobile Phones - Customer Service - Hotline Support

Again, they will ask you for your serial #..........which is located underneath the battery !

People, this cannot be stressed enough. We are all obviously having issues with the software of the Eris. HTC needs to be contacted by everyone having problems. If only 1 or 2 or just a handful of people email in, they are not going to take these problems seriously. The more emails they get, they will realize there is a real problem and work on a fix quite quickly. They don't want their brand being tarnished and don't want to lose profit. SO PLEASE CONTACT HTC WITH YOUR ISSUES! Don't let them give you the do a wipe and reset BS, it obviously isn't working.

 

[skybax22]

Freezes 5 and 6 tonight...

 

[GrdLock]

I had my two freezes on Tuesday, but it hasn't happened a single time since then. *knock on wood*

And no I haven't changed anything on the phone. Who knows??

 

[AmbientBlu]

Just sent an e-mail to HTC. Got my first freeze up last night, second this morning, have had the update since last Saturday. Hopefully either HTC or VZW will address this issue, as I'm not about to hold on to a phone that locks up while being used as a phone.

 

[Bswartz95]

Fortunately, I have not had any more freeze ups since last Monday. I got the update last Saturday. It only happened twice in those three days. I still reported it though. There's obviously a major issue. I have had a couple "near freeze ups" where the screen responded with a severe lag, but eventually caught up.

 

[rejester]

Mine had been locking up after the update. I think I found the solution to mine atleast. I had purchased Advanced Task Manager (Arron La) and had it running in background. I went ahead and uninstalled and now no more lock ups. Before the update I had no problems with this task killer.

 

[AmbientBlu]

Mine had been locking up after the update. I think I found the solution to mine atleast. I had purchased Advanced Task Manager (Arron La) and had it running in background. I went ahead and uninstalled and now no more lock ups. Before the update I had no problems with this task killer.

When did you uninstall it? I'm guessing you'll get the freeze again eventually because I don't have ATM (or any task killer for the matter) on my Eris and I'm still having the freeze issue.

 

[AmbientBlu]

New Response From [ James (North America Support (Tech)) ]Dear *******,

Thank you for contacting HTC Support.

This is a known issue. We are working diligently with Verizon to correct this issue. I apologize for the inconvenience this may be causing. However, at this time we do not have a fix for this issue. Please keep checking the HTC website as well as with Verizon for an update pertaining to this issue.

Once again, thank you for contacting HTC Support. In order to help improve our service, we would like to invite you to take a survey at HTC Online Survey

Regards,

HTC Support

Well at least they're owning up to knowing there's an issue. Wonder how long it'll take them now to figure out how to fix it.

 

[Bswartz95]

New Response From [ James (North America Support (Tech)) ]Dear *******,

Thank you for contacting HTC Support.

This is a known issue. We are working diligently with Verizon to correct this issue. I apologize for the inconvenience this may be causing. However, at this time we do not have a fix for this issue. Please keep checking the HTC website as well as with Verizon for an update pertaining to this issue.

Once again, thank you for contacting HTC Support. In order to help improve our service, we would like to invite you to take a survey at HTC Online Survey

Regards,

HTC Support

Well at least they're owning up to knowing there's an issue. Wonder how long it'll take them now to figure out how to fix it.

Good. I wonder if the 1x/3g switching is a known issue?

 

[rdalev]

New Response From [ James (North America Support (Tech)) ]Dear *******,

Thank you for contacting HTC Support.

This is a known issue. We are working diligently with Verizon to correct this issue. I apologize for the inconvenience this may be causing. However, at this time we do not have a fix for this issue. Please keep checking the HTC website as well as with Verizon for an update pertaining to this issue.

Once again, thank you for contacting HTC Support. In order to help improve our service, we would like to invite you to take a survey at HTC Online Survey

Regards,

HTC Support

Well at least they're owning up to knowing there's an issue. Wonder how long it'll take them now to figure out how to fix it.

That seems to be a link to a "Customer Satisfaction Survey" concerning customer service, rather than a link that lets your report issues with your device.


Again,EMAIL HTC ! concerning issues with your phone, even if they're aware of said issues ! Link below :

HTC Mobile Phones - Customer Service - Hotline Support