I loved my phone the day I got it. I even lived with the quirky GPS problem just cause of how much I loved. My dog even chewed on my first phone and it barely even left a mark.
Then the ota update just ruined my phone. All the issues everybody was having, I was having. All of them. I did a headset exchange and I am having the same exact problems as before. I bought the phone outright for the full retail price so I am extremely pissed about this.
After being on the phone for over an hour, several transfers, and the best solution they could come up with was to do an upgrade for a new phone at the discounted price of 150 and a new contract. At this point I was livid. Not only was this an insult, but the guy tried to tell me that he was shocked to hear that I was having a problem cause he has never heard of anybody having an issue with the GPS or any issue at all after the OTA update.
After getting the ETF price, he transferred me one more time. This girl was extremely helpful. She advised me to do one more exchange and if i was still unhappy, I would be eligible for a different handset free of charge.
I am scared that the next exhanged phone will still have the same issues so I am preparing myself now. This is where I am hoping you guys can help with your opinion. What other phone you guys consider if you were in my shoes? I am also thinking about leaving Tmo all together and going to Sprint for their family plan and the Evo.
Then the ota update just ruined my phone. All the issues everybody was having, I was having. All of them. I did a headset exchange and I am having the same exact problems as before. I bought the phone outright for the full retail price so I am extremely pissed about this.
After being on the phone for over an hour, several transfers, and the best solution they could come up with was to do an upgrade for a new phone at the discounted price of 150 and a new contract. At this point I was livid. Not only was this an insult, but the guy tried to tell me that he was shocked to hear that I was having a problem cause he has never heard of anybody having an issue with the GPS or any issue at all after the OTA update.
After getting the ETF price, he transferred me one more time. This girl was extremely helpful. She advised me to do one more exchange and if i was still unhappy, I would be eligible for a different handset free of charge.
I am scared that the next exhanged phone will still have the same issues so I am preparing myself now. This is where I am hoping you guys can help with your opinion. What other phone you guys consider if you were in my shoes? I am also thinking about leaving Tmo all together and going to Sprint for their family plan and the Evo.