Rogers Dream 1.6 Update

[strevellick]

I have been speaking with Rogers about replacing my outdated hardware to an iPhone. I think that is the least they could do after screwing me with the Dream. I do not want HTC hardware anymore!! I spoke to Cristina (OotP) and she informed me that iPhone's are not an option. After speaking with RogersMary on Twitter she said she would look into it for me. Here is the response from her

"Best I can do is escalate your case but I'm not sure what they'll be able to do based on your acct details. No promises."

Based on my account details??? I am a new customer since July and given a piece of hardware that is out-of-date already. What the hell can be about the account details? You mean that I spend $125 per month on my bill? Could it be that I made a mistake with signing a 3-year deal with Rogers? That is the only problem I can see!!! THIS PISSES ME OFF! I can just see the next response from Rogers now...

"We are sorry Shawn, but based on your account it seems you have signed a 3-year contract and makes you ineligible for support from Rogers. Thanks for your business and we look forward to screwing you again soon."

!!!!

 

[Andy2010]

I have been speaking with Rogers about replacing my outdated hardware to an iPhone. I think that is the least they could do after screwing me with the Dream. I do not want HTC hardware anymore!! I spoke to Cristina (OotP) and she informed me that iPhone's are not an option. After speaking with RogersMary on Twitter she said she would look into it for me. Here is the response from her

"Best I can do is escalate your case but I'm not sure what they'll be able to do based on your acct details. No promises."

Based on my account details??? I am a new customer since July and given a piece of hardware that is out-of-date already. What the hell can be about the account details? You mean that I spend $125 per month on my bill? Could it be that I made a mistake with signing a 3-year deal with Rogers? That is the only problem I can see!!! THIS PISSES ME OFF! I can just see the next response from Rogers now...

"We are sorry Shawn, but based on your account it seems you have signed a 3-year contract and makes you ineligible for support from Rogers. Thanks for your business and we look forward to screwing you again soon."

!!!!

You are not alone Shawn

 

[strevellick]

I genuinely feel sorry for RogersMary for having to take the brunt of everyones frustration as one of the faces of Rogers. I know she is trying to help but there is only so much she can do.

 

[Klenya]

I genuinely feel sorry for RogersMary for having to take the brunt of everyones frustration as one of the faces of Rogers. I know she is trying to help but there is only so much she can do.

This is exactly what we want: to force Rogers CS representatives to express their frustration, but not to customers yet to decision makers of Rogers.
Customer Support person should say they cannot help people just because stupid decision do not update Android phones to 1.6 and 2.x.
Don't forget - Customer Support person is only channel for customer to communicate with Rogers.

 

[mjschmidt]

"Best I can do is escalate your case but I'm not sure what they'll be able to do based on your acct details. No promises."

Based on my account details??? I am a new customer since July and given a piece of hardware that is out-of-date already. What the hell can be about the account details?

@Strevellick: In defense of @RogersMary, I think what she _meant_ by that, was that _she_ doesn't have access to your (or anyone else's) account info, and that whatever can be done will be based on that info. Because she doesn't have access to it, she can't really comment on it.

I have seen her tell many people on Twitter that she can't do certain things because she can't access their account details.

 

[porky1981]

@ rogersmary

I have an HTC magic. I understand rogers will not just be able to 'give' me an iphone 3gs as a replacement. I will have to pay some 'fee' (i.e., maybe the difference between the HTC magic (i paid 79 dollars) and the 16 gb iphone 3gs), is this assumption correct?

or is a switch to an iphone even if I pay some fee completely out of line?

I'd appreciate a response and i'll send you a PM with my phone number as i've repeatedly e-mailed rogers customer service and receive no response.

Thx.

 

[mjschmidt]

@porky1981 (and everyone else) just an FYI, while @RogersMary is checking this forum, we don't know how often, so your best bet to get a quick response from her is to send her a message on Twitter.

Mary @ Rogers (RogersMary) on Twitter

 

[mjschmidt]

I've started a thread in the Dev's forum pleading with them to leave behind a 1.5 version of their apps when they upgrade to 1.6 so we don't end up losing access to all of our apps, even if they are out of date. :-(

http://androidforums.com/android-de...pers-please-leave-us-1-5-apps.html#post206467

 

[strevellick]

I DM'd my contact number on Twitter and she is having someone contact me. As mjschmidt already mentioned she does not have access to your account. I am not holding my breath on the outcome because I already spoke to someone at the OotP and they basically told me there was no way anyone is going to get an iPhone. I even told them they are 100% going to lose my business if I can't replace with an iPhone. They don't seem to care. I bought my HTC Dream in July when it was $199. Whether you paid $599 or $0.99 is irrelevant. They simply don't give a damn enough about our business so it seems.

I will post after I get my call. At this point I am seriously considering going back to smoke signals. Screw all the monopoliptic, (I made up that word) bureaucratic carriers. This is such a flash back to my cable issues of late.

 

[mjschmidt]

Maybe someone should contact Apple and let them know they have an opportunity to help convert a WHOLE bunch of Android users.

Imagine the press if that happened? ;-)

 

[loconet]

I've started a thread in the Dev's forum pleading with them to leave behind a 1.5 version of their apps when they upgrade to 1.6 so we don't end up losing access to all of our apps, even if they are out of date. :-(

http://androidforums.com/android-de...pers-please-leave-us-1-5-apps.html#post206467

I wish it were that simple . This illustrates the silliness of it all and the completely ridiculous assertion that "1.5 is stable and offers terrific user experience". Terrific user experience for 6 months maybe.

As a developer, If I leave behind a 1.5 version of the app, I will definitely be expected to support it as well. That is, if there is a bug, I will need to update my 1.6+ version as well as my 1.5+ version and all other versions that cannot be upgraded. Additionally, if this app makes use of 3rd party services such as let's say Facebook, twitter, Google's own services, or my own web service, etc - and those services change something in the protocol that I must also change in my app, I will need to update that 1.5 app as well. What about changes to the platform itself? Any single change to the main app that affects the functionality of the app will need to be propagated to all versions. It can get costly very fast.

It would probably be better idea to make sure the app is backwards compatibile and that one version is always updated. However, even that can also get very messy, specially if the app lasts for a substantial period of time and it spans multiple OS versions (MS has a lot of fun supporting Windows' backwards-compatability) .

It would all be easier if most users had the choice to upgrade to the latest stable release of the platform if the hardware supports it. But for that, we would need manufacturers and carriers to stop dicking around wouldn't we ..

 

[Andy2010]

I wish it were that simple . This illustrates the silliness of it all and the completely ridiculous assertion that "1.5 is stable and offers terrific user experience". Terrific user experience for 6 months maybe.

As a developer, If I leave behind a 1.5 version of the app, I will definitely be expected to support it as well. That is, if there is a bug, I will need to update my 1.6+ version as well as my 1.5+ version and all other versions that cannot be upgraded. Additionally, if this app makes use of 3rd party services such as let's say Facebook, twitter, Google's own services, or my own web service, etc - and those services change something in the protocol that I must also change in my app, I will need to update that 1.5 app as well. What about changes to the platform itself? Any single change to the main app that affects the functionality of the app will need to be propagated to all versions. It can get costly very fast.

It would probably be better idea to make sure the app is backwards compatibile and that one version is always updated. However, even that can also get very messy, specially if the app lasts for a substantial period of time and it spans multiple OS versions (MS has a lot of fun supporting Windows' backwards-compatability) .

It would all be easier if most users had the choice to upgrade to the latest stable release of the platform if the hardware supports it. But for that, we would need manufacturers and carriers to stop dicking around wouldn't we ..

Ms platform is different. You have to understand this loconet. Android is powered by linux. Alot of support is based on kernel. MS don't update their kernel, well not that i know of.

 

[mjschmidt]

Google search for "Rogers Android" now nets 3 results for this issue (two blog posts, and 1 link to the Rogers forums).

Search for "Rogers Magic" nets 4 results. 2 blog posts, a forum thread, and the HTC Magic Wiki with the addition about the OS problem.

Search for "Rogers Dream" nets 4 results. 2 blog posts, and 2 links to this thread.

 

[boualem]

I just finished calling them. The are located in Saskatchewan. Hence the office is currently close.
I Left a message with the secretary who promised someone will call me back.

FYI.
I have called several law firms that do litigation yesterday. The main issue is going to be the retainer's fee.

That's the reason I asked:
- Are there any lawyers on the forum?
- If not, Do you know any lawyer?
- If no,t could you please help locating a litigation lawyer with no retainer's fee.


I know someone suggested that a 100 or so of us could put $20. This is a good idea, since it will open the door for us to be more selective in picking a law firm.
However I'm not sure how the fund-raising can be realized.

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

 

[Andy2010]

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

Good job

 

[loconet]

Ms platform is different. You have to understand this loconet.

I know it's different, the reason I mentioned MS was because Windows, although in a different scale, illustrates the complexity of making software backward-compatible.

Android is powered by linux. Alot of support is based on kernel.

What does Linux have to do with anything? Linux isn't immune to software version issues.

MS don't update their kernel, well not that i know of.

eh? they most definitely do update the kernel. They don't do it often and not extensively but they definitely do. But, I'm still not sure what this kernel talk have to do with what I said...maybe I'm just not understanding your point.

Bottom line is, forking different versions of an application in order to support different versions of a platform brings headaches to developers.

 

[strevellick]

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

Sweet!

 

[nickfrost]

MAKING ROGERS AND THE WORLD TAKE NOTICE

...

If you can visit one or more of the blogs, leave comments to the stories. Make sure to specifically use the words Rogers, Android, 1.6, HTC, Magic, and/or Dream (as well as LG Eve). This will help to drive google search results so that consumers researching a purchase from Rogers are more likely to find out what's happening.

I'd add "Canada" to the list of words, so that looking for "Android in Canada", for example, will lead to this thread and the fellow blog posts too.

 

[chrisyak]

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

Great this will help us out allot please keep us up to date with details.

 

[javadou]

.
Here is an update:

After several phone calls, I finally was able to find a litigation lawyer who is interested in taking the time to look at our case without first asking for a retainer's fee.

I have emailed him links to the different forums, blogs and magazine article that refer to this case.

I will keep you posted.
Boualem

thanks, Boualem. very good job.

 

[chrisyak]

MAKING ROGERS AND THE WORLD TAKE NOTICE

Just a quick appeal to everyone here, especially the people who are creating new accounts to chime in with their support (we are very happy to have you all joining us)... please try to take some time to visit the following blogs, as well as follow @IWMOPS on twitter.

If you can visit one or more of the blogs, leave comments to the stories. Make sure to specifically use the words Rogers, Android, 1.6, HTC, Magic, and/or Dream (as well as LG Eve). This will help to drive google search results so that consumers researching a purchase from Rogers are more likely to find out what's happening.

I only ask that when/if you post comments at the blog, while you are more than entitled to post your opinions (and that is definitely welcome) please post only things we know to be true, and try to avoid swearing, or saying anything defamatory about Rogers or HTC. We want to be taken seriously.

I Want My One Point Six - Demanding Android 1.6 for our Rogers HTC Magic & Dream, and LG Eve Phones

Rogers says they aren't responsible for firmware update

I Want My One-Point-Six

Michael Schmidt (IWMOPS) on Twitter

Done,i hit a few other sites and messaged a few editors of cell phone sites to get on board cause this story is just beginning.

 

[Deleted User]

I am incredibly frustrated with Rogers. I just finished calling Rogers Customer Service inquiring about getting out of paying the Early Cancellation Fee. They are unwilling to waive the cancellation fee until Rogers recoups the cost of the HTC Dream device.

I’ll try the OotP now.

 

[Andy2010]

I am incredibly frustrated with Rogers. I just finished calling Rogers Customer Service inquiring about getting out of paying the Early Cancellation Fee. They are unwilling to waive the cancellation fee until Rogers recoups the cost of the HTC Dream device.

I’ll try the OotP now.

J0ecanad1an, we are all frustrated too. Hopefully tonight Canucks can make me feel better

 

[mjschmidt]

J0ecanad1an, we are all frustrated too. Hopefully tonight Canucks can make me feel better

Or beer. ;-)

 

[strevellick]

Or beer. ;-)

I was thinking something a little stronger to dull the pain...like rye, and lots of it!