Eligible Defective Handset Exchanges
If your phone malfunctions as a result of a manufacturing defect after the return and exchange period but within the first year that you own the phone, Verizon Wireless will either exchange your phone for a like unit or one of comparable quality at no cost to you, or assist you in sending the phone to the manufacturer's authorized repair facility.
If you choose to exchange your phone, the phone you receive may be refurbished equipment. Once you have exchanged your phone, we will not be able to undo the exchange and return your original phone to you. If you have difficulty with the refurbished phone, Verizon Wireless will replace it with another refurbished phone. Refurbished phones will carry the remaining warranty period from the original phone, or 90 days, whichever is greater. Unless you have enrolled in the Extended Warranty or Total Equipment Coverage programs, Verizon Wireless will access a fee for equipment that is replaced due to electrical malfunction or manufacturer defect after the one-year warranty period.
Phones subjected to neglect, misuse, water damage, unreasonable wear and tear, and the like, are not eligible for any return or exchange program. This program does not cover lost or stolen phones. These policies do not limit or supersede any existing manufacturer's warranties.
To me that reads as if they should give me a new model, no questions asked.
