OK, I have received the Phone after a week at HTC, with a new Sandisk 8GB SD Card.
Here is the software information in the new phone
Android Version : 2.2 (Earlier it was 2.2.1?? after the OTA update)
Baseband Version : 12.28b.60.140eU_26.03.02.26_M
Kernel Version: 2.6.32.21-fg3f553dhtc-kernel@and18-2 #1 Thu Oct 28 13:24:11 CST 2010
Build Number : 1.32.405.6 CL278359 release-keys
Software Number : 1.32.405.6
Browser Version : Webkit 3.1
It has a new IMEI and Serial No. too
I am not sure if this is the old version of the software, when I check for software updates it says there is no update available. Have they removed the latest update?.
Problem description as per their ticket is : Storage parts malfunction(Memory Card, Micro drive, Nand Flash...)
They insist that this is the same phone which I had sent to them with some new hardware, but for me the phone looks new, since I had the ZAGG protective shields which is now not on the phone. Would they have removed it?
I had a tough time talking to the customer care at HTC asking if it is a new phone or not.
Jay