I'm new to HTC and Android. I have been using the Iphone for a few years now, in fact, I have about 12 handsets on my business. I was recently in HK and decided to try out the Desire HD to see if I should change over the rest of the handsets to HTC.
I purchased a sim free handset. Inserted my HK iphone4 sim in an adaptor and used it whilst there. It worked really well and I was pleased to try a new OS for a change.
When back to the UK, I came to swap out my HK sim to my UK one, actually wanting to keep the HTC instead of the iphone4.. the micro sim adaptor was firmly wedged in the socket.. not even a pair of tweezers could get the little blighter out, then the adaptor frame snapped leaving half of it still inside the connector housing... My industry is supplying electronic components and working with electronic design. The socket housing, after inspection is very badly designed and in my opinion, there should be a note saying not to use an adaptor as it's clear now that the socket forces the micro sim out of the adaptor once inserted, meaning you can't later remove it.
I called HTC UK, explained the situation, sent the phone off to them along with a proof of delivery and a full explanation nate.. waited about two weeks for them to send me a bill for repair (as I thought).. the phone was returned with a note saying they couldn't locate any issues... sure enough, the adaptor was still inserted in the socket..
So, I called again to the UK help desk, only to be told this time that they wouldn't help me as the phone is from HK.. and If I wanted a repair, I needed to send it there... they even had the cheek to accuse me of not telling them the first time that the phone was an Asian one.. WTF.. I sent them a copy of the receipt and told them many times on the phone..
Long story short..
I'm VERY upset at the HTC attitude.. I'm an international business man. I have offices and staff in HK and USA who are currently running, and after this farce, will continue to run iphones..
Non worldwide warranty is not good in this global industry.. but not accepting a phone from another part of the world when the owner is willing to pay for the repair is crazy.. very bad service...
I purchased a sim free handset. Inserted my HK iphone4 sim in an adaptor and used it whilst there. It worked really well and I was pleased to try a new OS for a change.
When back to the UK, I came to swap out my HK sim to my UK one, actually wanting to keep the HTC instead of the iphone4.. the micro sim adaptor was firmly wedged in the socket.. not even a pair of tweezers could get the little blighter out, then the adaptor frame snapped leaving half of it still inside the connector housing... My industry is supplying electronic components and working with electronic design. The socket housing, after inspection is very badly designed and in my opinion, there should be a note saying not to use an adaptor as it's clear now that the socket forces the micro sim out of the adaptor once inserted, meaning you can't later remove it.
I called HTC UK, explained the situation, sent the phone off to them along with a proof of delivery and a full explanation nate.. waited about two weeks for them to send me a bill for repair (as I thought).. the phone was returned with a note saying they couldn't locate any issues... sure enough, the adaptor was still inserted in the socket..
So, I called again to the UK help desk, only to be told this time that they wouldn't help me as the phone is from HK.. and If I wanted a repair, I needed to send it there... they even had the cheek to accuse me of not telling them the first time that the phone was an Asian one.. WTF.. I sent them a copy of the receipt and told them many times on the phone..
Long story short..
I'm VERY upset at the HTC attitude.. I'm an international business man. I have offices and staff in HK and USA who are currently running, and after this farce, will continue to run iphones..
Non worldwide warranty is not good in this global industry.. but not accepting a phone from another part of the world when the owner is willing to pay for the repair is crazy.. very bad service...