DROID X - Gets hot during use or when charging the battery.
Why does my phone get hot during use or when charging the battery?
It is possible phones will become warmer during heavy use. This is normal behavior especially if you are transmitting data, talking for an extended period of time, or playing games or music on the device. In these conditions, the phone is transmitting and utilizing alot of power on the device which will generate heat.
Motorola phones manufactured in 2009 or later have a "cool down mode" function. This feature is designed to protect the battery and circuit board. If the internal temperature of the phone exceeds 136 degrees Fahrenheit, the device will shutdown all functions except emergency calls. When this happens it will display a cool down mode message. Once overheated, a phone will not regain full functionality until the internal temperature drops below 136 degrees Fahrenheit. Ensure you are not leaving the phone in locked cars, in direct sunlight, on warm or hot items such as heaters or radiators, or any location that produces heat that will heat up the phone.
If your phone is getting hot while charging, you should immediately disconnect the charger from the wall and the phone. Please follow the steps below to troubleshoot the issue:
- Try plugging in another charger if one is available and see if the issue persist. If the charger is defective you can process you should discard immediately or process for a warranty return if still under warranty.
- Remove the battery door and battery from the device, inspect the battery and battery connections. Ensure there is no damaged to the battery, battery pins or contacts on the device. If you have damage to the battery or charging pins, please discontinue use and submit the phone for repair.
- Check to ensure the battery and charger are Motorola Original Equipment. While other 3rd party batteries and chargers may fit the device, they have not been certified and tested to Motorola's high standards and could damage your device.
- Inspect the phone to ensure there is no signs of liquid damaged that may have damaged the electronics in the phone. If there are signs of liquid damage please remove the battery from the device and seek a replacement unit from your authorized carrier. It is important to note that Liquid Damage is not coverred under the Motorola Limited Warranty and that phones that have experienced liquid damage will not be repaired and will be returned by unrepaired.