HTC Sync and McAfee

[Needsdecaf]

Guys:

Saw some discussion on this on the Hero forum here, and one mention on the HTC forum, but no conclusive answers.

I cannot get HTC Sync to work on my computer. I am running XP SP3. I have downloaded the latest version of HTC Sync. I disable my anti-virus and firewall and install, and it reports it installs correctly, but that it will not run and it will not recognize the phone.

I read that it's a "known issue" with McAfee, but don't see a workaround or any detailed threads.

Anyone running McAfee and get it to work?

Thanks.

 

[Needsdecaf]

Freaking HTC Tech Support = useless. Kept me on the phone for an hour, had me uninstall and re-install the whole thing and in the end their answer (well, after, "why do you want to use HTC Sync") was, "well, it looks like it's not going to work on your computer".

What kind of sad-sack, sorry-a** answer is THAT?!?!?

 

[Solitary]

i think the easiest fix\workaround would be to get rid of a popular virus aka McAfee...
I think only Norton got it beat in uselessness and slowing-down-ness of your machine

 

[bottlecap]

AVG is a great free anti-virus.

 

[Needsdecaf]

i think the easiest fix\workaround would be to get rid of a popular virus aka McAfee...
I think only Norton got it beat in uselessness and slowing-down-ness of your machine

Well considering I have paid for a subscription, any other suggestions?

 

[Solitary]

Well considering I have paid for a subscription, any other suggestions?

Okay, the question is then did you install the drivers manually?
The problem with XP is that its 8 years old, and should not even be supported anymore. Its time to move to a newer Windows version.

I would recommend to find the drivers and install them manually. Millions of people are still on XP, so that shouldnt be hard to find.

If the drivers wont help, let us know.

 

[pavirotten]

I have McAfee and have not had a single issue with HTC Sync. I guess, I can just chalk it up to blind (and good) luck.

 

[Needsdecaf]

Okay, the question is then did you install the drivers manually?
The problem with XP is that its 8 years old, and should not even be supported anymore. Its time to move to a newer Windows version.

I would recommend to find the drivers and install them manually. Millions of people are still on XP, so that shouldnt be hard to find.

If the drivers wont help, let us know.

I did not install the drivers manually. I ran the executable and it installed the program and the drivers together. I do not know where to find the drivers separately. I will do a search.

Edit: drivers didn't work. I should mention that HTC sync, although it says "installation completed successfully", won't even start and instead gives me a warning triangle in a dialog box.

 

[Solitary]

does it see your phone?Windows i mean

 

[Solitary]

How To Connect Hero with HTC Sync in Windows XP and Windows 7

try this

 

[Solitary]

sorry, i didnt notice you said HTC Sync wont even start.
Does it give you any kind of warning, error, or something like that?

 

[Needsdecaf]

sorry, i didnt notice you said HTC Sync wont even start.
Does it give you any kind of warning, error, or something like that?

A dialog box with nothing in it other than a warning triangle.

 

[Solitary]

Revo Uninstaller - Free software downloads and software reviews - CNET Download.com

Id suggest removing the HTC Sync with Revo ( full uninstall with all of the folders and registry). Then try installing it again after you turn McAfee off (not pause protection).
If it wont work, i am not sure what to suggest. I dont know how important this is to you and to what extent you want to fix this, id use Revo and get rid of McAfee ( again, full removal), install sync and then put mcafee back.