Heyo everyone,
I had a huge problem getting this to work in my area since the phones release. Since then apparently there's been about 3 new PRLs. So to see what PRL you have you can find it under Settings > About phone > Status. If you scroll down you should see "PRL version". According to my friend Aere, the out of box state the PRL is in is 3015. I would HIGHLY recommend updating to the newest which is 3018. Why? I'm no expert on what this fully entitles, but I know it has to do with the current tower listings. This seriously changes on a weekly bases, and sometimes sooner than that. If you don't update your PRL, then if metro say expands to an area that didn't have reception before, then you would still have no reception.
To update your PRL do this. First dial this number: *228. Yes, that's all you have to dial. Then you'll hear an automated voice talking about language, and some options. Once its done talking say "Update Roaming List", then the automated voice will start talking again and just say "Yes". You'll hear a weird sound (like a clicking sound), and on your phone you'll see "Updating". After it updates, it'll either say "Success, or Fail". If its successful your phone should automatically turn off and restart. If it fails, then try again. You may even have to try again like 3-5 times like I had to.
Working in a Corp Metro store, I can tell you this has not only fixed many issues with reception, but with data back up as well. Some people in Metro text so much that they actual back up the server connection to there phone. Sometimes this is an easy fix you can practically do yourself. I personally update my own PRL at least once a month, and have been doing that over the years I've worked for Metro. I can't test this too well, but my friend Aere, is saying that he's getting way more stable and faster LTE 4G speeds. So I would HIGHLY recommend doing this.
Also if you experiencing problems with connections, I would also suggest checking your programming. If you don't know how to I would suggest going to a Corp Metro store. Make sure the person there checks not only your Phone number aka MDN, and min, but your SID as well. I've found like seriously over 500 customers in the last couple of months with the wrong SID code. Why does the SID code matter? Because it tells the phone where your phone number is from. So if you have the wrong SID code, it can confuse the phone like crazy. Working in SF, I get at least 5 phones a day that are programmed with the SID code of LA! LA! Yeah, SF is no where near LA! So typically after I do that fix, who ever was experiencing a problem walks out happy. I figured you guys would need this information, and just realized that I haven't brought it up on the forums. After I updated my own PRL last night, I noticed definite reception fixes in my own area. So hopefully you guys find this helpful.
I had a huge problem getting this to work in my area since the phones release. Since then apparently there's been about 3 new PRLs. So to see what PRL you have you can find it under Settings > About phone > Status. If you scroll down you should see "PRL version". According to my friend Aere, the out of box state the PRL is in is 3015. I would HIGHLY recommend updating to the newest which is 3018. Why? I'm no expert on what this fully entitles, but I know it has to do with the current tower listings. This seriously changes on a weekly bases, and sometimes sooner than that. If you don't update your PRL, then if metro say expands to an area that didn't have reception before, then you would still have no reception.
To update your PRL do this. First dial this number: *228. Yes, that's all you have to dial. Then you'll hear an automated voice talking about language, and some options. Once its done talking say "Update Roaming List", then the automated voice will start talking again and just say "Yes". You'll hear a weird sound (like a clicking sound), and on your phone you'll see "Updating". After it updates, it'll either say "Success, or Fail". If its successful your phone should automatically turn off and restart. If it fails, then try again. You may even have to try again like 3-5 times like I had to.
Working in a Corp Metro store, I can tell you this has not only fixed many issues with reception, but with data back up as well. Some people in Metro text so much that they actual back up the server connection to there phone. Sometimes this is an easy fix you can practically do yourself. I personally update my own PRL at least once a month, and have been doing that over the years I've worked for Metro. I can't test this too well, but my friend Aere, is saying that he's getting way more stable and faster LTE 4G speeds. So I would HIGHLY recommend doing this.
Also if you experiencing problems with connections, I would also suggest checking your programming. If you don't know how to I would suggest going to a Corp Metro store. Make sure the person there checks not only your Phone number aka MDN, and min, but your SID as well. I've found like seriously over 500 customers in the last couple of months with the wrong SID code. Why does the SID code matter? Because it tells the phone where your phone number is from. So if you have the wrong SID code, it can confuse the phone like crazy. Working in SF, I get at least 5 phones a day that are programmed with the SID code of LA! LA! Yeah, SF is no where near LA! So typically after I do that fix, who ever was experiencing a problem walks out happy. I figured you guys would need this information, and just realized that I haven't brought it up on the forums. After I updated my own PRL last night, I noticed definite reception fixes in my own area. So hopefully you guys find this helpful.
