I tried updating my Kyocera Zio today via WiFi. After numerous downloads and installs and rebooting I ended up with my phone in a 5 min reboot cycle. Reverting from the Kyocera logo to the back keys lit up and black screen to just black screen and repeat. I watched it do this for 2 hours and headed to t dealer that I bought the phone from and was told that the update was only available from them. After telling them it was on the MyCricket.com site Feb. 28 and was a selection available to update my phone and did! She called a [tech.] that told her that if the main screen could not be viewed or accessed that it was bricked. Then I was told "I'm sorry, theirs nothing we can do for you. We don't even have that model in stock." I want my phone to work or a new one Cricket! Class action suit?