Hello everyone,
Newbie here anyway I recently purchased the Huawei M860 from Metro PCS about 3 weeks ago, it has been working fine until the other morning. I left it charging overnight and for the last 3 days it freezes on the android screen during startup. I get the Huawei logo and vibration then goes to screen that says android and just stays there i have left it for hours thinking it was doing up an update...still nothing. I took the battery out...nothing even took it out for 24 hours...nothing. It will charge when plugged in. I also took out the battery and sd card put them back in and same thing happens. I also tried without the sd card and still freezes on android screen. It hasnt even been 30 days but went into store today and told me had to go to service store about 45 miles away then told me the back is scratched and might not be covered. That made me extremely upset but bit my tongue it just made me feel like they will try and tell me the samething at service store. I have not dropped it nor is it wet the stickers inside are still white the screen, corners nor side of phone have no scratches just the back case from having in pocket with my keys. They are very small cosmetic scratches. Anyway please someone help so I don't have to deal with them. I don't know how to do any resets or anything those are the only things I have tried. Thanks in advance
Newbie here anyway I recently purchased the Huawei M860 from Metro PCS about 3 weeks ago, it has been working fine until the other morning. I left it charging overnight and for the last 3 days it freezes on the android screen during startup. I get the Huawei logo and vibration then goes to screen that says android and just stays there i have left it for hours thinking it was doing up an update...still nothing. I took the battery out...nothing even took it out for 24 hours...nothing. It will charge when plugged in. I also took out the battery and sd card put them back in and same thing happens. I also tried without the sd card and still freezes on android screen. It hasnt even been 30 days but went into store today and told me had to go to service store about 45 miles away then told me the back is scratched and might not be covered. That made me extremely upset but bit my tongue it just made me feel like they will try and tell me the samething at service store. I have not dropped it nor is it wet the stickers inside are still white the screen, corners nor side of phone have no scratches just the back case from having in pocket with my keys. They are very small cosmetic scratches. Anyway please someone help so I don't have to deal with them. I don't know how to do any resets or anything those are the only things I have tried. Thanks in advance