I bought HTC Incredible S few days ago from one of the telecom here in Singapore, when the staff on the handset for me to check, everything was working fine but when i get back home I notice a small particle in the screen at the corner. Its not visible to see when the phone is on.
So i went to HTC care centre, and they told me they will change a brand new set for me but I got to wait few days as this is a new model and the care centre doesn't have any stock for new handset.
And today i went to collect a brand new set, i notice the capacitive light on the the search and back button to have a double layer light. When tilt it to landscape, the circular light is no longer there and everything is perfect. I told the staff regarding this issue and she told me its a common problem in HTC incredible S and she said its ok to ask for exchange if i reject the phone now. If its later its up to the technician or manager to decide whether I can opt to change for a new set. And she also told me there were customers she came across ask for a new set and still the same problem occur.
I accept the phone since the light doesn't seem to bother me much as its not that visible under the light or during the day and I really need a smart phone for my school and work but while I'm on my way home its truly visible!! It starting to irritate me a lot now!!
Tomorrow i shall go to HTC care and tell them that i paid to get this phone not getting it for free and whether its a common issue or not as far as I'm concern I didn't have this issue on my first handset and every forum or phone review site does not show this double layer light.
It seems like HTC is doing a shoddy job on their handset.
So i went to HTC care centre, and they told me they will change a brand new set for me but I got to wait few days as this is a new model and the care centre doesn't have any stock for new handset.
And today i went to collect a brand new set, i notice the capacitive light on the the search and back button to have a double layer light. When tilt it to landscape, the circular light is no longer there and everything is perfect. I told the staff regarding this issue and she told me its a common problem in HTC incredible S and she said its ok to ask for exchange if i reject the phone now. If its later its up to the technician or manager to decide whether I can opt to change for a new set. And she also told me there were customers she came across ask for a new set and still the same problem occur.
I accept the phone since the light doesn't seem to bother me much as its not that visible under the light or during the day and I really need a smart phone for my school and work but while I'm on my way home its truly visible!! It starting to irritate me a lot now!!
Tomorrow i shall go to HTC care and tell them that i paid to get this phone not getting it for free and whether its a common issue or not as far as I'm concern I didn't have this issue on my first handset and every forum or phone review site does not show this double layer light.
It seems like HTC is doing a shoddy job on their handset.