60 Day Worry Free Guarantee w/ Verizon?

[mcbtrain929]

I wanted to see if anybody else could confirm this. I just did a mock order on Verizon (picking plans, extras, etc). Once I got to the confirmation page/proceed to checkout page, there was a Verizon ad on the side of the page that stated something to the effects of:

"Purchase a phone between November 15th and December 14th, and get until January 13th to return it if you're not happy."

If this is true, this would be great. I could purchase a Droid or Eris on Nov 15th, test it for 2 months, and at the same time be on the lookout for new phones coming out (Passion?).

If anyone else has more info on this, please post it.

 

[Doit2it]

Sounds like their Christmas return policy. Yes, I just did a mock check out too and saw this on the left hand side of the screen:

Holiday Returns: All purchases made between November 15 and December 14, 2009 may be returned or exchanged through January 13, 2010. All other provisions of Verizon Wireless' Return and Exchange policy continue to apply.

But you will have to wait until Nov 15th to purchase of course. And there is the $35 restocking fee listed in the Return and Exchange policy.

 

[mcbtrain929]

as far as the restocking fee goes, this is what it says:

A $35 restocking fee will apply if you exchange your device for a different model or color, or if you return your device and within three days purchase another one.

so, if i wanted to buy the passion or another phone, couldn't i just return my droid/eris, get my money back, wait more than 3 days, then go purchase whatever new phone i wanted?

 

[shocker]

This is Verizon policy every year around this time due to gifting phones. The restocking fee will still apply business as usual, 1 exchange and 35 dollar fee.

 

[wonderbread]

Nice catch. Think I'll wait till Sunday instead of making the trek to best buy today for the Eris.

 

[Jethro]

Don't forget that the 15th is when Verizon will raise their ETF to $350 from $175. That was a big deal for me, which is why I bough the Eris last night.

 

[mcbtrain929]

Don't forget that the 15th is when Verizon will raise their ETF to $350 from $175. That was a big deal for me, which is why I bough the Eris last night.

at least for 2 months, people who buy a phone in the next week or so won't have to worry about that.

 

[elchip]

My wife threw away the box after clipping off the mail-in rebate, so I'm stuck with the Eris. *grumble grumble* My store won't take it back now. (Don't get me wrong, it's a lovely phone, but the battery life leaves much to be desired.)

So be careful that the box doesn't get thrown away if you want to return it.

 

[fahertyps]

I spoke to VZW today and the restocking fee only applies if you activate the phone and have usage. Just FYI.

 

[wonderbread]

I called my local verizon store and they confirmed the 60 day return policy begins today, Nov 15th.

 

[snorge]

I called my local verizon store and they confirmed the 60 day return policy begins today, Nov 15th.

lmao figures it started two days after I got the Eris although I don't think I'll be returning this no matter what.

 

[mcbtrain929]

just wanted to follow up on this. has anyone successfullly returned their droid and/or eris recently as part of the holiday return policy? has anyone been given a hard time trying to do this? i plan on doing this monday (the 11th), and want to know what to expect.

 

[Nelson419]

Im curious as well, I got mine w/ a free upgrade every 2 years and purchased it on November 18th. I am interested in returning it and waiting for the Nexus One. Would love a bit more insight into this before I make plans.

 

[fahertyps]

I may try this w/e. Will post back if I do.

 

[rayjack8]

It didn't work for me. the CS rep said you can only return it if you haven't activated your phone for over 30 days. Bought mine Nov 27, and activated it right when i got it.

I might try again and see if another CS will tell me something different.

 

[Howie]

It didn't work for me. the CS rep said you can only return it if you haven't activated your phone for over 30 days. Bought mine Nov 27, and activated it right when i got it.

I might try again and see if another CS will tell me something different.

Yeah I don't know how that works. When I bought my Droid at full retail they made me activate it right then-and-there. They wouldn't allow me to just buy it and take home without activation. And the mock up order would also send it activated I assume... so not sure what this holiday test drive really is

 

[kyler13]

Yeah I don't know how that works. When I bought my Droid at full retail they made me activate it right then-and-there. They wouldn't allow me to just buy it and take home without activation. And the mock up order would also send it activated I assume... so not sure what this holiday test drive really is

Probably lets you buy the phone on, say, Nov 30th as a Xmas gift. Then it is opened and activated on Dec 25th and you have until Jan 13th to return it. That way you don't burn your trial period while it's sitting under the tree for a month waiting to be opened. I think any other time of the year, it's 30 days from purchase, which means if you order on their website, the clock starts ticking when you click submit so you burn a day waiting for it to arrive at your door.

 

[mcbtrain929]

It didn't work for me. the CS rep said you can only return it if you haven't activated your phone for over 30 days. Bought mine Nov 27, and activated it right when i got it.

I might try again and see if another CS will tell me something different.

If thata the case when I go in today, ill be ****ing livid.

 

[rayjack8]

If thata the case when I go in today, ill be ****ing livid.

Let me know how it goes

 

[mcbtrain929]

It didn't work for me. the CS rep said you can only return it if you haven't activated your phone for over 30 days. Bought mine Nov 27, and activated it right when i got it.

I might try again and see if another CS will tell me something different.

Did you put up much of a fight when u tried to return it? U don't seem too mad about it. Hopefully if they give me the same bs, ill just show them the receipt and say it says nothing about "30 days from activation" bullshit, and also say the guy who checked me out confirmed what was on the receipt when I asked specifically about it.

 

[mcbtrain929]

so i went and did the return tonight. it went fine. i called 611 first and he confirmed it. went to the store, and refunded all my money. initially he didnt cancel my contract, just refunded the money. then when i brought it up, he canceled it. no ETC, no restocking fee. couldn't be happier. now im gonna use a cheap lil phone on tmo until i decide what to do: nexus one with tmo? nexus one with VZW? possibly a passion in the near future for VZW?

 

[rayjack8]

So I called them back, and they cancel the service. Just knew i had to talk to someone else.

 

[nikim]

Don't forget that the 15th is when Verizon will raise their ETF to $350 from $175. That was a big deal for me, which is why I bough the Eris last night.

It has always been $350 ETF for Smartphones and $175 for Simple Feature phones. With decreasing costs as per Federal Law.