I'm sorry, but HTC really f'ed up their apps. Why can't they just leave Android alone and give us the plain-vanilla experience? I have never seen any of these manufacturers offer anything that was worth the added confusion that comes from the crapware they install on these phones.
Sorry, after the day I had, I needed a little rant. You'll see why.
I have a client who just purchased an HTC Thunderbolt for her business phone. Her email is handled by an Exchange server, and while it's all set up properly and she's getting her email, calendar, etc, she's having the weirdest contacts issue.
See, she has thousands of contacts (like 7K). The phone synced almost all of these, but seems to have missed most of her most-used contacts. Plus, when a contact IS in the list, it seems that the "People" app completely dismisses random bits of information, changing which bits from contact to contact. For example, one contact will be missing a phone number or two, another will be missing a mailing address, and not a single contact with multiple email addresses shows both addresses. It's the worst contacts app I've ever seen.
On SOME of the contacts that don't show up on the phone, when she searches for the contacts' names, she gets an option to "search using the company directory" or something, which then shows the contact (but usually missing some the info I've mentioned). She's then given the option to add this contact to "People." This is completely unacceptable, because she doesn't know which contacts are in the address book on her phone and which aren't, so she would have to try calling the contact, then go through this ridiculous process only to get them onto the phone with incomplete info.
Suffice it to say, this is a complete mess. It's also entirely HTC's fault. I set up her account on my very own Nexus One, and after about an hour her entire contact list EVERY SINGLE CONTACT, with EVERY PIECE OF INFO had synced. There was absolutely no missing info, all email addresses, phone numbers, mailing addresses, etc were available in the regular Android "Contacts" app, which is far cleaner and easier to use than the terrible "People" app.
As an aside, the dialer app on HTC Sense is simply awful. It's mind-boggling that HTC refuses to let you SEARCH for a friggin contact from the dialer, and instead forces you TO USE A T9-LIKE METHOD TO SEARCH ON A MODERN SMARTPHONE! I'm sorry, I'm just extremely pissed at HTC right now...
Anyway, I'm trying to find a solution to this problem. My client is going to have to return this phone and get SOMEthing else, probably an iPhone, if we can't get this working. Sadly, HTC made rooting the Thunderbolt impractical and extremely difficult, because of course they know best and couldn't possibly let users choose not to use their POS software.
Please, I'm really in need of some assistance at the moment. I'd like to keep this client happy and get her a working contacts list. I don't know if there's an app that can do this that can simply be placed over Sense, but I'd love to hear about it.
Thanks.
Sorry, after the day I had, I needed a little rant. You'll see why.
I have a client who just purchased an HTC Thunderbolt for her business phone. Her email is handled by an Exchange server, and while it's all set up properly and she's getting her email, calendar, etc, she's having the weirdest contacts issue.
See, she has thousands of contacts (like 7K). The phone synced almost all of these, but seems to have missed most of her most-used contacts. Plus, when a contact IS in the list, it seems that the "People" app completely dismisses random bits of information, changing which bits from contact to contact. For example, one contact will be missing a phone number or two, another will be missing a mailing address, and not a single contact with multiple email addresses shows both addresses. It's the worst contacts app I've ever seen.
On SOME of the contacts that don't show up on the phone, when she searches for the contacts' names, she gets an option to "search using the company directory" or something, which then shows the contact (but usually missing some the info I've mentioned). She's then given the option to add this contact to "People." This is completely unacceptable, because she doesn't know which contacts are in the address book on her phone and which aren't, so she would have to try calling the contact, then go through this ridiculous process only to get them onto the phone with incomplete info.
Suffice it to say, this is a complete mess. It's also entirely HTC's fault. I set up her account on my very own Nexus One, and after about an hour her entire contact list EVERY SINGLE CONTACT, with EVERY PIECE OF INFO had synced. There was absolutely no missing info, all email addresses, phone numbers, mailing addresses, etc were available in the regular Android "Contacts" app, which is far cleaner and easier to use than the terrible "People" app.
As an aside, the dialer app on HTC Sense is simply awful. It's mind-boggling that HTC refuses to let you SEARCH for a friggin contact from the dialer, and instead forces you TO USE A T9-LIKE METHOD TO SEARCH ON A MODERN SMARTPHONE! I'm sorry, I'm just extremely pissed at HTC right now...
Anyway, I'm trying to find a solution to this problem. My client is going to have to return this phone and get SOMEthing else, probably an iPhone, if we can't get this working. Sadly, HTC made rooting the Thunderbolt impractical and extremely difficult, because of course they know best and couldn't possibly let users choose not to use their POS software.
Please, I'm really in need of some assistance at the moment. I'd like to keep this client happy and get her a working contacts list. I don't know if there's an app that can do this that can simply be placed over Sense, but I'd love to hear about it.
Thanks.