Thunderbolt ear jack problem

[wallstreet123456]

My thunderbolt is about 1.5-2 months old and the earphone speaker jack is not working properly. I only get sound out of one side when I am in my car and using a jack or listening with my head phones. If I tunr the cord the sound come in and out and I have tried other ear phones etc with the same problem.

Will Verizon replace the phone (is there a one year warranty?) or do I have to go through my phone insurance?

Thanks

 

[ska.t73]

My thunderbolt is about 1.5-2 months old and the earphone speaker jack is not working properly. I only get sound out of one side when I am in my car and using a jack or listening with my head phones. If I tunr the cord the sound come in and out and I have tried other ear phones etc with the same problem.

Will Verizon replace the phone (is there a one year warranty?) or do I have to go through my phone insurance?

Thanks

I answered you in the other thread but I will answer you here too

Yes, if it is a hardware issue (and this would seem to be one) then it would fall under a warranty replacement. You would just need to either call VZW or go into a corp. store and talk to them about replacing it.

 

[wallstreet123456]

Thanks 2X

 

[ska.t73]

Thanks 2X

No problem, good luck. I know that this is an issue that seems to happen a lot on devices with headphone jacks. That's what happens when you buy parts from the lowest bidder lol.

I do know people who have had TB replaced for this same issue. As well as people who had OG Droids replaced for the same issue too. Hope you get it all worked out as that would bug the crap out of me...

 

[wallstreet123456]

SO I went to the VErizon store and they took my phone and ordered me a replacement one without even listening to the phone with a headset. They told me they are no longer giving replacements at the stores so they will be over nighted and they also gave me a phone number to call going forward to get a replacement rather than going into the store.

I wonder how the over the phone replacements go, I just tell them my issue and they send another one out?