The above post should work, but you can also try this: You have to manually edit the outgoing (SMTP) server address: Eris wants to call it smpt.optonline.net, but you MUST edit that to read: mail.optonline.net. The incoming (POP) server address should also read: mail.optonline.net.
I have optimum and this works.
I have been trying to set up my email with no luck at all. I have an optonline.net address. While setting it up it says it can not verify the info because the server is not responding! The strange thing is, I receive emails but can not send them. I went to verizon and they said it was an issue with optimum but my email works fine on my PC. Does anyone have an optimum address that can give me step by step instructions???? Please help!
Hello,
what I read above disturbs me a great deal: it means that the setup-wizzard (or whatever it's called) is doing GUESSWORK on what the outbound mail server for optonline.net is - and it's getting it wrong: there is no smtp.optonline.net, and there never was (it doesn't resolve to any A record!). It was always mail.optonline.net, port 587 (SMTP-Submit), and no security settings (STARTTLS) are supported. If the Android mail-app malfunctions with "TLS if available" (don't know if that option exists, it exists under Thunderbird), TLS must be off for the time being, but I wouldn't rule out that option from becoming available in the future. SMTP-submit with SSL-only (port 465) is NOT supported.
Likewise for the receiving side: mail.optonline.net , pop3 (port 110), no STLS (start TLS in-session) supported today.
Further, the email domains for Cablevision's OptimumOnline service are optonline.net (90% of all users), optonline.com (an overlap domain that was never fully advertised put picks up mail because people inadvertently type the .com version into web registration forms, etc.), and optimum.com (newest domain, default for new accounts).
Verizon should not be blaming OOL for a faulty setup wizzard, nor pass the buck and chase people back to OOL support, who'll likely feel ambushed.
Now who has control of the setup wizzard? Verizon or Google?
How may such simple facts as THE CORRECT SERVER NAMES be fed back to Google in an attempt to fix this quietly in the background, without people getting the Verizon-runround?