Anyone had luck with early upgrades recently?

[Tangent]

Almost exactly one year ago I extended my contract for another 2 years when I got my myTouch Slide. The phone has served me very well, but I really want to upgrade to the HTC Sensation. Has anybody had luck recently getting the fully discounted upgrade pricing early? As much as I want the Sensation I just can't justify paying the full unsubsidized price. I have no problem with adding on another 2 years and being contracted for 3 years total. I've been with T-Mobile for almost 10 years now so I don't see myself leaving any time soon...

 

[smoky]

I upgraded my g1 to the g2 in november or october? (When ever g2 came out) and I had barely had the g1 for a lil over the year and I was able to upgrade at the discounted price (of course addidng 2yrs to my contract but I don't mind). I been with tmobile for about 5yrs now. So hearing that u been with them for more than me you might get lucky. So why not give it a try

 

[smoky]

Ok so finally after reading this thread..it made me want to call and see if I was eligible for an upgrade (knowing I haven't even had my g2 for a year) I talked to customer service and she said depending on the customer's credit with them (as in making ur payments on time) some qualify for an "early upgrade" after a year of their last upgrade with is 20% off the retail off a phone..but after 2yrs you qualify for a "full upgrade" which is in her own words "70 or even 80% off retail price for the phone"

Soooo yeah there u have it..I barely have 8months with my g2..I wanted the g2x or even the sensesation..guess I have to wait 4more months and see what newer phones are out there

 

[Tangent]

I just got off the phone with T-Mobile. Customer Service was only able to offer me the Sensation for the same partial upgrade price of $384 that the website offered. I called back and the Customer Loyalty department was able to get me the phone for $291.12 out the door, including tax. I just had to agree to a 24 month contract which actually only adds 1 year to what I was already contracted for. If you've been a customer for a while (about 8 years for me) call them and ask to talk to Customer Loyalty; they have the authority to give you better discounts.

 

[andguy2011]

If you've been a customer for a while (about 8 years for me) call them and ask to talk to Customer Loyalty; they have the authority to give you better discounts.

What is the word that you are using? I just finished a call with Customer Loyalty, and 384 was the best price that they can give it to me. (before the tax), so after that, it will end up with 384+45.


PS: 7 more months to be eligible for full upgrade.

 

[Tangent]

$384 is the best Customer Service offered me too. I had to ask to be transferred to Customer Loyalty where they got me the better price due to my tenure with T-Mobile. I guess they figure if you show them loyalty, they'll show you the same. How long have you been with them, and are you sure you were talking to the Customer Loyalty department, not Service?

 

[aci78]

Same here on the $384.99. That was after talkning to everyone including customer retention! I had my phone stolen and they actually told me I should cancel and pay the $200 ETF and get a new customer2 yr. deal/ discount thru another carrier to get the best deal. I was VERY disappointed and shocked.

Then, I went into the actual T-Mobile store and dealt with a very understanding and helpful sales rep. He couldn't get me the phone (sensation) any cheaper, but thru a few plan revisions he did save me $30 a month on my family plan. That definetly saved my last shred of respect for this company.