I ordered mine over the phone direct from Verizon. It's a bit of a long story.
Originally, I had used the upgrade from another line on my account to get a Droid X2. I activated it and used it for 13 days. I wasn't too happy with the media skipping/popping, since I primarily use my phone for podcasts, Pandora, etc. I called Verizon and they initially told me that I couldn't exchange the phone because the 14-day Worry Free Guarantee starts on purchase date, not activation date. After a bit of arguing, I hung up and called back. The next rep immediately told me that I would be okay to exchange it. I get to the store, and we're right back to them using the purchase date, rather than activation date.
I spent a few hours on the phone arguing this (since the "2 day" shipping spanned a weekend and holiday, I got screwed out of half of the 14 days). In the end, I was given a $50 credit for the shipping hassle and a credit for 4 months of data (about $100 after my corporate discount). With the original purchase price of $149 after the NE2 $50 discount, this essentially made the X2 free. They then gave me a free upgrade on my line and let me purchase a Charge for $299.
Yesterday, I emailed customer support asking if they would price match, full or partial, other retailers, since Amazon, Wirefly, and Walmart all had the Charge for $199. I wasn't expecting anything other than a no, but was very surprised when they gave me a $50 customer service credit "as a long-standing customer".
So, long story short, I ended up with a Charge and an X2 for $250. Sometimes it takes a bit of arguing, but Verizon actually does seem to care about customer service in the end. Sorry for the novel.