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Rogers Update: 911 Fix for Rogers HTC Dream and Magic is Ready

ok.... so i did the install as suggested by Rogers. I still have a laptop running XP so I was able to update pretty easily.

HTC Sense is kinda cool until I started playing around with it. I went in the change the scene/theme/background... or whatever it's called... then my phone crapped out. The force close msg came out, the home button doesn't work. I turned off the phone and turned it back on but it doesn't do anything. The only thing I see is a black screen with the letters htc on it. None of the buttons work. The power button only turns the screen on and off.

Anybody else have issues?

I guess I'll try to pop out the battery and see if it does anything.
 
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I've got to say I am disappointed RogersMary. Rogers sat on the fence since September and now in January you are acting and disabling Internet.

It would have been acceptable if Rogers fixed the issue and brought your customer base to 1.6 along with it and brought us out of the stone ages. Your version of Android was highly regarded as one of the fasted and nicest around but at 1.5 it's useless and software is drying up for the phones.

Thank goodness I purchased mine outright and only paid $300 for it new. I would hate to be stuck in one of your contracts for 3 years with a phone that was outdated a month after it came out.
 
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Here is my 2 cents on this subject..
The 911 bug is one thing which could have been done OTA

Unfortunately, that was not possible for these devices. However, the new 1.5 update for Magic that fixes the bug and provides Sense UI does have the Firmware OTA. So, once the 2.1 upgrade for Magic is ready, we should be able to do it OTA.
 
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Unfortunately, that was not possible for these devices. However, the new 1.5 update for Magic that fixes the bug and provides Sense UI does have the Firmware OTA. So, once the 2.1 upgrade for Magic is ready, we should be able to do it OTA.

RogersMary, what about the update to 1.6. It's great to hear you are doing the 2.1 update to the Magic, but us Dream owners would like the update we are entitled to as well.

Please respond.
 
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Still nothing on the Rogers site to indicate when Mac users will be supported. Tech support had no answers last night - or at least, they appeared to have different answers for different callers.

RogersMary, it would be helpful to know when there will be a solution for Mac users - especially since Rogers has IMPOSED a cut-off date for service without ensuring all your clients will be able to respond by that date.
 
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Granted emotions are running high right now but the contents of this thread have me annoyed and not with Rogers. I'm not being an apologist for their business practices and yes they've done some things to annoy us all but some of what's being said here is just childish whining.

My own experience, once the Dream to Magic issue was resolved, has been great! Got two phones for the price of one, a monthly plan thats inline with what I'd get with TELUS or Bell (actually slightly better IMO) and from what I've experienced pretty decent customer service.


But what is sadder is that I signed up with Rogers because Telus customer service I was getting was EVEN WORSE. Maybe Bell would be better, but I have my doubts...
I spent 10 years as a Bell customer and moved to Rogers because their (Bell) customer service is intolerable. The Bell agents are unbelievably rude, clueless and that comes from a corporate culture that doesn't give a damn.

Mary, you don't seem to get it... YOU don't get to force ME to do ANYTHING!

I am the customer here... Rogers and HTC ****ed up, you don't get to punish me or threaten me by taking away my data access until/unless I update!

I consider that a breech of contract!

Do you get that? YOU don't get to FORCE ME to upgrade!
This is true. Rogers cannot force and update on people at the force of removing data. That is a threat and now i have a reason to have m contract cancelled free of charge i will be calling tomorrow about that.
100% Agree

I did install the update but this still does violate my contract. I can get them to remove the contract and i will keep my service with them. But i still don't like how it was a threat
Before throwing out terms like "breech of contract" let me ask, have you actually read your contract and TOS? From your above statements I'd suspect no. Read sections 22, 25 and 32. They specifically give Rogers the ability to disable some or all services, at their discretion, if they can demonstrate a critical need to do so.

If you'd like to read the TOS with the above sections highlighted here you go:
TOS_Eng_new2.pdf


Yes they will. They will check by your radio number i believe
Believe or know for a fact? Supposition never helps anyone.


so she says
I can only speak to my own experience but when I've had to call into Rogers for billing issues they were always very quick to make any required corrections.


OMFG WE HAVE MULTITOUCH ON THE MAGIC. IT'S SWEET.

gbd
yes this update was very good... Lovin it!! good job rogers and HTC.:D
Yup its pretty cool! No plans on rooting my magic, Sense gives me what I was looking for out of most of the 1.6 ROMS.


Here is my 2 cents on this subject..
The 911 bug is one thing which could have been done OTA however, I think rogers is doing this to get everyone who has an Dream and Magic on the same SPL thus preventing the ability to root your phone
If there's no OTA client with 1.5 then how do you suggest that Rogers preform the upgrade OTA? :rolleyes:
 
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Hi All - Just want to clarify something I've seen in a few spots.

All customers are being asked to upgrade this important 911 fix for Dream and Magic. Customer safety is the absolute priority. For those who do not download the s/w fix, internet access will be disabled until it has been completed. This will not impact voice or sms.

Customer Care **will not** re-enable access if the fix has not been implemented on your device. This will be automatically done within 24hrs.
 
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It took me 6 tries to flash this update on the my new Magic. It appeared to be failing after the Radio update...but it finally went. I was stuck at a screen that said RUU and had a picture of a chip with a prohibitive sign over it. The readme referenced in the Ruu installer said that this was "common" and just to take the battery out and try again....it eventually worked.

All I am seeing as far as Multi touch support is Pinch/zoom in the browser..or am I missing something? I tried a couple different apps that should support Multitouch(Maverick, Google Maps) IIRC and it was not working there

BB
 
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Granted emotions are running high right now but the contents of this thread have me annoyed and not with Rogers. I'm not being an apologist for their business practices and yes they've done some things to annoy us all but some of what's being said here is just childish whining.

Just want to second this. The 911 issue needs to be resolved regardless of who's at fault for it. The update gives you a better phone. Mutltitouch in the browser rocks my socks (p.s. it works in Dolphin browser too!). I feel for those who are actually having trouble installing the update but those who just want to whine about it should just go cry in the corner until you've calmed down, then do the update and move on with your lives.
 
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Hello, I registered to post this. It may help those without XP.

I called tech support, and the guy said the memory card could take forever to get here in the mail with the large number of requests for them. I wonder why they don't just hand out a bin file anyone can put on the card themselves to update from.

He also said they tried the update in a windows xp virtual machine on linux, and the update worked. I just did the update on windows XP in VMware player on windows 7.
Maybe most people don't have an XP virtual machine handy, but if you do, it works fine.

Chris.
 
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RogersMary, I would like to know rogers stance on those of us who have rooted and gone to cooked roms. I for example am running Cyanogen 1.6 Donut. I am sure everyone knows by this point in time 1.6 does not have the E911 bug. Why should I flash my phone and loose all my installed apps and settings to downgrade my phone BACK to rogers original flawed 1.5 cupkake, then patch the flawed 1.5, only for me to go ahead and put Cyanogen 1.6 back on MY device after. It seems like a quite large pain in the butt to me.

Think of it this way, when a car maker issues a recall they do everything they can to inform their customers of this hazard. Its still up to you to schedule an appointment to get the recall done to your car at an authorized dealership. They do not take your car keys away until you do so. For example I have a 1998 Bonnenville that had bad transmission lines that could burst, spewing hot transmission fluid over the exhaust manifolds causing a FIRE because the factory did not crimp the lines very well. I was informed of this recall, however I had already taken a proactive approach to this issue as I do regular inspections of my vehicles and saw the lines were ready to burst as they were starting to leak so I took them to a hydraulic shop and had them crimp new ends on. Problem solved.

That's how I look at being forced into flashing my phone back to flawed 1.5, then patching it to get my data plan turned back on, then putting 1.6 back on in the end. I took a proactive approach to the 911 issue as I found out about it back in December and also wanted the additional benefits of Donut 1.6 on my phone as it looked at that time rogers would be not making a 1.6 release for any phones (confirmed now) such as better apps that only work in 1.6 or higher and working SMS timestamps. GM doesn't care if I didn't bring my car back to them to get the recall done, they wont take my car keys away. They did their absolute best to inform me the customer my car had a potentially life threatening flaw and willing to fix it if I am, so they are off the hook. You guys at rogers did your best to inform everyone of the potential flaw (though sat on since Sept 15, 2009), should you now not be off the hook for liability? We have been warned now, a few times. You did your job as far as I am concerned it should should now be my decision how to deal with said issue. Last time I checked we live in Canada a free country, free of gestapo crap. That last sentence may seem harsh but... that's how I feel. A so called "valued customer" since 2000.

Why cant I just phone in and say I have fixed it by my own means and have my data plan turned back on? Can this please be dealt with in a more logical way? Less listening to lawyers and more listening to your customers and common sense?
 
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I feel for those who are actually having trouble installing the update but those who just want to whine about it should just go cry in the corner until you've calmed down, then do the update and move on with your lives.

There are people who are okay with others intruding in their lives, and those who aren't. I am one of the latter.

People in the former group tend not to be able to see the forest for the trees, rather they are only looking at the tree in front of them, thus when people from the latter group try to explain why this particular tree is an example of the forest, and the ramifications of it, the people who only see the tree tend to accuse them of over-reaction or hyperbole. This is likely what will happen when people from the former group read what I have to say next.

I don't have a problem with the update. I do have a problem with Rogers withholding a service I pay for to force me to do the update. That makes them "Big Brother". It is not their place.

The people who only see the trees will say "Get over it, whiner, it's just a friggin update for your phone. Look, it fixes the really important 911 bug, and it gives you Sense UI, which is really really sweet. So, just do it and stop whining, trust me, you'll like it."

The people who see the forest, like me, see this; Rogers is forcing an update on to your phone that you have to take. If you don't they will withhold a service from you that you are still paying for until you do it. THIS TIME it's just Sense UI and a 911 fix... as far as we know.What about the next time? What about if Rogers and HTC cook up some other update in the future, maybe with more Rogers branding crap in it? What if they force an update that changes some functionality of the phone that you like now?

We now have a precedent. Rogers used a stick and a carrot. They said, take this update, or we will punish you until you do. By accepting that, and even thanking them for it, you are telling them that you are willing to take it.

Consider this:

1. We don't know how much testing this went through, so there may be errors and bugs we don't know about yet.
2. We don't know what else is in this update yet. There hasn't been enough time to go though it all.

Now, if they'd said we had a month to do the update, or even a week, before stopping data service, at least then there would be time to find out all the ramifications of the update. For anyone concerned about what might happen, too bad, you lose your data plan until you update.

Consider this: Fido customers are saying that after performing the update their phones are stuck on Roaming, and they don't have access to data. What other bugs will there be?

Ask yourselves this: What if your internet service provider did this? That's now a possible reality, given that Rogers is an ISP and they have already demonstrated a willingness to do this. What if your ISP wanted to install a patch or piece of software? Rogers specifically offers software to their internet customers for "protecting their PCs". What if Rogers made that mandatory, and threatened to cut off your internet access if you didn't do it?

What if Microsoft did it with Windows? What if Windows Update wasn't optional, but was mandatory and failing to update would cause Windows to stop working? Would you be mad then?

Those in the former group I described above will likely now accuse me of whining, of exaggerating, possibly even of being paranoid. Well, consider this, it has already happened. It happened this weekend when Rogers said "take this update, or we cut off your data".
 
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Hi All - Just want to clarify something I've seen in a few spots.

All customers are being asked to upgrade this important 911 fix for Dream and Magic. Customer safety is the absolute priority. For those who do not download the s/w fix, internet access will be disabled until it has been completed. This will not impact voice or sms.

Customer Care **will not** re-enable access if the fix has not been implemented on your device. This will be automatically done within 24hrs.

How can I make the fix? You don't/won't provide support for the Mac. Please answer the question, RogersMary.
 
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Rogers is forcing an update on to your phone that you have to take. If you don't they will withhold a service from you that you are still paying for until you do it.
Sorry but you're wrong on both accounts.

1) I just spoke with Rogers second tier tech support and asked if after the weekend if I haven't upgraded my phone with the patch and my data is automatically turned off could I have it turned back on. All a user will have to do is call in and it will be turned back on.
2) If you don't upgrade your phone, accept that your data has been shut off and continue to use it in that fashion I'd be very surprised if Rogers didn't allow you to move over to a voice only plan so you're not paying for a service you can't access.

Your example of ISP's cutting off service, read your ISP's TOS and you'll find clauses to the effect that if you're doing something detrimental to the network or operations they have the right to cut you off. Rogers could take the position that allowing customers to continue operating a device with a known software issue is detrimental to their operations in that it provides an unreliable means for its customers to contact 911.

And yes, Microsoft and other software providers regularly roll out mandatory updates. The company I work for has a similar business model. The equipment we sell (which you're probably using right now and may or may not know it) has software patches that must be installed for the customer to continue to receive maintenance. Much like this situation the new software provides enhancements and fixes known issues.

I agree that the timing of 48 hours might be a little heavy handed but it was a decision that had to be made.

Again, I'm not apologizing for Rogers behavior with this and its clear that it could have been handled better from the start. However, there are much bigger issues to get this pissed off over.
 
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Sorry but you're wrong on both accounts.

1) I just spoke with Rogers second tier tech support and asked if after the weekend if I haven't upgraded my phone with the patch and my data is automatically turned off could I have it turned back on. All a user will have to do is call in and it will be turned back on.

Sorry, but you are wrong. If you scroll up you will see that RogersMary posted here very recently to specifically tell us the following:

Hi All - Just want to clarify something I've seen in a few spots.

All customers are being asked to upgrade this important 911 fix for Dream and Magic. Customer safety is the absolute priority. For those who do not download the s/w fix, internet access will be disabled until it has been completed. This will not impact voice or sms.

Customer Care **will not** re-enable access if the fix has not been implemented on your device. This will be automatically done within 24hrs.

2) If you don't upgrade your phone, accept that your data has been shut off and continue to use it in that fashion I'd be very surprised if Rogers didn't allow you to move over to a voice only plan so you're not paying for a service you can't access.

However you don't know, so you shouldn't speculate. I had to add a data plan to my voice plan to get the Magic. I doubt they will let me out of my data plan without paying the ETF.

Your example of ISP's cutting off service, read your ISP's TOS and you'll find clauses to the effect that if you're doing something detrimental to the network or operations they have the right to cut you off. Rogers could take the position that allowing customers to continue operating a device with a known software issue is detrimental to their operations in that it provides an unreliable means for its customers to contact 911.

That wasn't my comparison. I was suggesting simply that this is a precedent, and what if any ISP took such action to make you install anything?

And yes, Microsoft and other software providers regularly roll out mandatory updates. The company I work for has a similar business model. The equipment we sell (which you're probably using right now and may or may not know it) has software patches that must be installed for the customer to continue to receive maintenance. Much like this situation the new software provides enhancements and fixes known issues.

Perhaps in a business setting, but we are talking about a consumer setting. Microsoft has never threatened to make my computer, or even a part of it, stop working, unless I have pirated Windows.
 
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