Help Galaxy Tab 10.1 Can't Connect Kies?

[sydeamon]

Hello friends,

I'm using Windows 7 64-bit both in my home and at my work, and I somehow couldn't connect my Galaxy Tab 10.1 tablet to the latest Samsung Kies software. It can't recognize the tablet, it keeps saying me unable to retrieve information from my device (or something like that)

Do you have any suggestions? I can't transfer MKV and sometimes AVI files to the tab via windows' so that's why I'm trying to use Kies.

Also I don't know why but I can't transfer files at my home. Operating systems are the same but somehow during my file transfer attempts, especially when I try to transfer 20-30 files at a time, device keeps disconnecting from the computer and my transfer halts. At my work computer, however, I can send as much files as I wish (except MKV and some avi files)

When I try to transfer a MKV file, even without starting the transfer itself, explorer crashes and the device gets disc.

Can I solve this via Kies?

 

[phoenix1822]

Hello friends,

I'm using Windows 7 64-bit both in my home and at my work, and I somehow couldn't connect my Galaxy Tab 10.1 tablet to the latest Samsung Kies software. It can't recognize the tablet, it keeps saying me unable to retrieve information from my device (or something like that)

Do you have any suggestions? I can't transfer MKV and sometimes AVI files to the tab via windows' so that's why I'm trying to use Kies.

Also I don't know why but I can't transfer files at my home. Operating systems are the same but somehow during my file transfer attempts, especially when I try to transfer 20-30 files at a time, device keeps disconnecting from the computer and my transfer halts. At my work computer, however, I can send as much files as I wish (except MKV and some avi files)

When I try to transfer a MKV file, even without starting the transfer itself, explorer crashes and the device gets disc.

Can I solve this via Kies?

UNplug device from computer

I THINK i may have figured it out.
Try this: go to your settings then go to "applications"
then "development"
then uncheck "USB debugging" plug in again

hope that helps
then uncheck

 

[nuttymac]

It worked. Thank you.

 

[carger1115]

Hi All,

I bought the Galaxy Tab 10.1 Yesterday... I connected it to Kies & it worked well but told me that there was an upgrade that i need to perform so i did

Now my Galaxy Tab 10.1 is not connecting to Kies anymore!!!!!! it always gives me the same message "Cannot start service on the device. Please disconnect then reconnect the device"

Model number GT-P7500
Android Version 3.1
Baseband version P7500XXKI2
Kernel Version 2.6.36.3 se.infra@SEP-72 #1
Build number HMJ37.ZSKI1 P7500ZSKI1


Please HELP!!!!!!!!!!!!

 

[Cogito]

This might be helpful:

How to Synchronize Galaxy Tab 10.1 with PC via WiFi

It's necessary to install the driver and Kies to your PC first.

Let us know if this works for you!

 

[Cogito]

Here's an even better link for detailing the whole procedure:

Using Kies to sync media to Galaxy Tab | How To - CNET

 

[xiteg79]

thanks phoenix that worked perfectly

 

[xiteg79]

actually nope it did not work. All I get is the spinwheel in kies. Will not connect. Starting to tick me off now.

 

[rigosj]

actually nope it did not work. All I get is the spinwheel in kies. Will not connect. Starting to tick me off now.

neither works mine. any solution?

 

[teckhian]

My Galaxy Tab 10.1 doesn't connect to Kies also. Any help is appreciated.

 

[hansb57]

I had the same problem, tried every trick and advice on several forums.
Did a factory reset (only backed up my music and contacts, most of my apps I got back through the market) and the problem was solved.
Now I can connect to Kies without problems.

 

[bprice]

Mine will not connect because of no SIM card. Does this only work with 3g devices???

 

[RobDickson]

Should this thread be merged with http://androidforums.com/samsung-galaxy-tab-10-1/373613-galaxy-tab-10-1-cant-connect-kies.html

 

[silvc]

If had this problem and after some tryings i finally connect the tablet to Kies, here are the steps:

1. Uninstall Kies and Samsung Drivers (if you installed one).
2. Delete Samsung folder from Program Files folder, restart Windows.
3. Install Kies again (last version).
4. Restart the tablet and don't kill any process.
5. First, open Kies on your PC and then reconnect the tablet to your PC. If Kies gives you the message: Cannot start service on the device. Please disconnect then reconnect the device, fallow step 6.
6. Disconect the tablet from PC, close Kies and the Open it, restart the tablet and connect the cable using another USB port (i believe that changing USB port is the trick).

If the tablet isn't recognized by Windows, check in Device Manager -> USB and update the USB drivers.
If you still have the problem check lymond or careance.net

 

[carger1115]

Unfortunatley it doesn't work!!!!

 

[carger1115]

Unfortunately it doesn't work!!!

 

[Szadzik]

Should this thread be merged with http://androidforums.com/samsung-galaxy-tab-10-1/373613-galaxy-tab-10-1-cant-connect-kies.html

Done!

 

[DRUETSR]

I am also seeing the "No SIM card inserted. Unable to continue communication", on my WiFi only model. Is WiFi connection only available to 3G tablets?

 

[lvmissionars]

So,good eavning,I'm from Latvia and I've got Galaxy tab too. This is my first post.
And I know how to connect to kies using wifi. Using the usb failed to me to...
To connect kies using wifi you need to set up build in wifi network adapter(in the network giver mood) + you have to connect to mobile data(to do that). after that connect to kies and add device to pc then this kind of connecting method will work.

 

[eucasafari]

Hi All,

I bought the Galaxy Tab 10.1 Yesterday... I connected it to Kies & it worked well but told me that there was an upgrade that i need to perform so i did

Now my Galaxy Tab 10.1 is not connecting to Kies anymore!!!!!! it always gives me the same message "Cannot start service on the device. Please disconnect then reconnect the device"

this is the exact same problem I have now. if you wipe everything clean and set it back to it's factory settings - it works fine. once you update the firmware that first time, it seems that it fails with Kies from that point forward.

i was just living with it, but it devloped those newton rings so I sent it back. the new one came, it worked great, I updated it again and once again the update kills it's ability to work with Kies. I thought for sure they would have fixed whatever it was by now, and it's been a few weeks since I connected it to Kies that first time - but once again it's failing. for poops and giggles I thought maybe it was the computer, so I tried a newer Win7 machine than my own (also Win7) but after it finally installed and connected the tablet - exact same connection errors.

 

[Deleted User]

this is the exact same problem I have now. if you wipe everything clean and set it back to it's factory settings - it works fine. once you update the firmware that first time, it seems that it fails with Kies from that point forward.

I've heard stories like these about KIES before I bought my Tab so I've never installed it, ever. I just use the cloud to backup stuff, or connect via USB and drag & drop files as needed from Windows. I don't need to sync anything as Android syncs my contacts, calendar, email, all automagically.

For firmware updates on my Tab, I simpy update OTA via WiFi right from the Settings menu. I have no need for KIES, and bloated qwerky sync software is the reason I don't like iPhones or iPads (can't stand iTunes).

YMMV.

 

[hdog007]

I've heard stories like these about KIES before I bought my Tab so I've never installed it, ever. I just use the cloud to backup stuff, or connect via USB and drag & drop files as needed from Windows. I don't need to sync anything as Android syncs my contacts, calendar, email, all automagically.

For firmware updates on my Tab, I simpy update OTA via WiFi right from the Settings menu. I have no need for KIES, and bloated qwerky sync software is the reason I don't like iPhones or iPads (can't stand iTunes).

YMMV.

That would be all well and good, but the OTA FW update fails, which is really the only reason I could imagine people would use Kies in the first place...

 

[d13g0]

I've heard stories like these about KIES before I bought my Tab so I've never installed it, ever. I just use the cloud to backup stuff, or connect via USB and drag & drop files as needed from Windows. I don't need to sync anything as Android syncs my contacts, calendar, email, all automagically.

For firmware updates on my Tab, I simpy update OTA via WiFi right from the Settings menu. I have no need for KIES, and bloated qwerky sync software is the reason I don't like iPhones or iPads (can't stand iTunes).

YMMV.

I have a MacBook pro and was wondering if you might know if I could drag and drop on that...I'm pretty sure I've tried it before but I couldn't find my tablet on the laptop

 

[diya1426]

my problem was: cannot start service on device please disconnect and reconnect

my solution that worked is: before connecting using usb, just clear memory using task manager

 

[jcrew4242]

hello friends, i brought the samsung galaxy tab yesterday and i downloaded the latest Kies from samsung web site. However when i plug in the cable to my computer, the Kies keep connecting and connecting..... it just never finish the connection.
Can anyone help me with this problem?? thanks!!