Help Touch screen stopped working.

[Jagon]

So yesterday, I went to update my phone, after it updated fully, it told me to "touch the android to begin" So I went to do that... And it didn't work, I went to touch other things like emergency dial, also doesn't work, but my little ball here does work... I got this phone about 4-5 weeks ago, please someone tell me how to fix... Huawei Ascend by the way.

 

[kevinrubio]

So yesterday, I went to update my phone, after it updated fully, it told me to "touch the android to begin" So I went to do that... And it didn't work, I went to touch other things like emergency dial, also doesn't work, but my little ball here does work... I got this phone about 4-5 weeks ago, please someone tell me how to fix... Huawei Ascend by the way.

Did you drop it at any point?

If you didn't if i were you, since your stock go to your Stock Android Recovery mode, (Hold Volume up, Hold the call button (the one to the left..), and Power.


You should see a screen pop up after the huawei sign in the boot.

Once your there do a factory reset!

Tell me how it goes from there on.

 

[Jagon]

Did you drop it at any point?

If you didn't if i were you, since your stock go to your Stock Android Recovery mode, (Hold Volume up, Hold the call button (the one to the left..), and Power.


You should see a screen pop up after the huawei sign in the boot.

Once your there do a factory reset!

Tell me how it goes from there on.

I see a "wipe data/factory reset" button, when I click it I get these 2 options... "No" and "Yes -- delete all user data...

 

[PlayfulGod]

I'd take it back to metro n tell em their crap broke your crap n fix it

 

[Jagon]

I'd take it back to metro n tell em their crap broke your crap n fix it

You think this happened cause of the update?

 

[kevinrubio]

You think this happened cause of the update?

Well since you said update and it worked before that, then it is not a hardware issue, maybe a the OS issue

I see a "wipe data/factory reset" button, when I click it I get these 2 options... "No" and "Yes -- delete all user data...

Press yes.. it might work and you dont have to have trouble getting it fix

 

[Jagon]

Well since you said update and it worked before that, then it is not a hardware issue, maybe a the OS issue



Press yes.. it might work and you dont have to have trouble getting it fix

damn, didn't work

 

[Jagon]

Any other ideas?

 

[kevinrubio]

Any other ideas?

hmm take it to metro and tell them what happened im afraid

 

[Jagon]

hmm take it to metro and tell them what happened im afraid

Damn, that's unfortunate :/

 

[kevinrubio]

Damn, that's unfortunate :/

yea..hope your phone gets fixed quick then !

 

[Jagon]

yea..hope your phone gets fixed quick then !

It works now, thanks for the help

 

[kevinrubio]

It works now, thanks for the help

How'd you get it fix?

 

[Jagon]

How'd you get it fix?

It's kinda crazy, but I was at a friends house, and it fell out of my pockets on the floor, witch was wood, everything came out, so when I put the battery back in with the cover, it turned on, and somehow started working... Pretty crazy right? Lol.

 

[kevinrubio]

It's kinda crazy, but I was at a friends house, and it fell out of my pockets on the floor, witch was wood, everything came out, so when I put the battery back in with the cover, it turned on, and somehow started working... Pretty crazy right? Lol.

yea lol

 

[james6767]

followed instructions as posted now lock out of phone completely




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