Help TouchScreen doesnt work

[voyager1]

My touchscreen isn't working at all.
I've unboxed the device and connected it to charge adapter, it turned on and showed welcome screen(with language select and android guy).

I' not able to do anything because touch-screen isn't working at all (but volume controls are) .

I saw some similar threads on forum but my touchscreen behaved liked that since first boot so it might be different issue.
I tried hard booting (pressed power and vol down key for several seconds), several times to no avail. After cold boot I was presented with two options:
1. RCK - boot in recovery mode
2. Wipe user data

Both didn't help.

I'm not sure if the touch screen is locked or it's not working at all.
I think I'll have to sent it back for replacement but I was wondering if anyone had similar problem or has any suggestions

 

[UBRocked]

My touchscreen isn't working at all.
I've unboxed the device and connected it to charge adapter, it turned on and showed welcome screen(with language select and android guy).

I' not able to do anything because touch-screen isn't working at all (but volume controls are) .

I saw some similar threads on forum but my touchscreen behaved liked that since first boot so it might be different issue.
I tried hard booting (pressed power and vol down key for several seconds), several times to no avail. After cold boot I was presented with two options:
1. RCK - boot in recovery mode
2. Wipe user data

Both didn't help.

I'm not sure if the touch screen is locked or it's not working at all.
I think I'll have to sent it back for replacement but I was wondering if anyone had similar problem or has any suggestions

Sorry to say...but I think you're going to need to send it back.

 

[voyager1]

OK I'll have to sent it to ASUS for replacement. Thanks for the answer.

 

[UBRocked]

OK I'll have to sent it to ASUS for replacement. Thanks for the answer.

I know that sucks...sorry, wish I had a better alternative. My Transformer's left bezel has a lot of play in it and I'm guessing one of the clips that holds the bezel in place may be broken. I don't want to send it back cause I hate to be without it...

Hopefully you will have a fast turn around!

 

[jcapaldi]

Try replacing the touchscreen, maybe that could work. You can find the parts at durapowerglobal.com they have good stuff.

 

[Deleted User]

Try replacing the touchscreen, maybe that could work. You can find the parts at durapowerglobal.com they have good stuff.

Is this some sort of spam for that site???

The guy had a brand new device that was defective, and your solution is to rip it open (possibly damaging it further) and pay for replacement parts?? And all this over a month after the OP?